Cindy Luo
Medford,MA
Summary
Experienced Clinical Pharmacist with 13 years of diverse expertise, including poison information and clinical informatics. Proficient in leveraging technology, such as EMRs and CPOE systems, to enhance patient outcomes and streamline medication management while ensuring compliance and safety. Known for strong analytical skills, effective communication, and a commitment to quality care through evidence-based practices. Skilled in supporting prior authorization programs, formulary exceptions, and quality improvement initiatives across various healthcare environments.
Overview
10
10
years of professional experience
Work History
Poison Information Specialist I
Boston Children’s Hospital
Boston, MA
03.2022 - Current
- Reviewed and provided detailed clinical evaluations for poison-related inquiries from diverse healthcare providers and public sources
- Documented case interactions in compliance with regulatory standards using Toxicall
- Collaborated with multidisciplinary teams to develop communication strategies for poison control protocols
- Identified trends in reported cases, contributing to data-driven program improvements
Part-Time Pharmacist
West Concord Pharmacy
Concord, MA
09.2022 - Current
- Conducted detailed medication reviews to assess adverse drug events and escalated findings for prescriber consideration
- Ensured compliance with regulatory and formulary requirements in prescription processing
Non-Sterile Compounding Pharmacist
Hopkinton Drug
Hopkinton, MA
03.2020 - 03.2022
- Developed and managed custom formulations in compliance with USP 795/800 standards
- Conducted literature reviews to support safe and effective compound formulations
- Partnered with internal teams to train staff on the preparation and documentation of compounding processes
Staff Pharmacist Floater
CVS Pharmacy
Springfield, MA
05.2016 - 03.2020
- Managed prior authorization approvals and denials while ensuring adherence to PBM and Medicare guidelines
- Collaborated with interdisciplinary teams to resolve medication-related queries and errors
- Drafted detailed reports for quality control and adverse event documentation
Pharmacist
Costco Wholesale
Waltham, MA
03.2015 - 05.2016
- Provided education to patients on the appropriate use of medical devices, enhancing adherence and outcomes
- Supported quality control initiatives by reporting product complaints to regulatory authorities
Clinical Staff Pharmacist
Comprehensive Pharmacy Services
Tewksbury, MA
12.2015 - 04.2016
- Reviewed treatment plans for optimal patient outcomes, collaborating with prescribers and care teams
- Facilitated formulary exception requests by evaluating clinical appropriateness
- Participated in team meetings to discuss workflow efficiency improvements
Education
Doctor of Pharmacy -
MCPHS University
Boston, MA05.2014
Skills
- Clinical Program Management
- Regulatory compliance
- Data-Driven Analysis
- Training and Development
- Problem-solving
- Communication
- Time Management
Licenseandcertification
Licensed Pharmacist, Massachusetts Board of Pharmacy, PH235583, 09/01/14
Timeline
Part-Time Pharmacist
West Concord Pharmacy
09.2022 - Current
Poison Information Specialist I
Boston Children’s Hospital
03.2022 - Current
Non-Sterile Compounding Pharmacist
Hopkinton Drug
03.2020 - 03.2022
Staff Pharmacist Floater
CVS Pharmacy
05.2016 - 03.2020
Clinical Staff Pharmacist
Comprehensive Pharmacy Services
12.2015 - 04.2016
Pharmacist
Costco Wholesale
03.2015 - 05.2016
Doctor of Pharmacy -
MCPHS University
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