Peter Garcia
Port Jefferson Station,NY
Summary
A professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
38
38
years of professional experience
Work History
Charter Sales/Dispatcher/Driver
Hampton Jitney Transportation
07.2024 - Current
- Safely transport passengers locally and on long-distance lines/charter runs.
- The dispatch team leader monitors vehicle and passenger assignments and day-of-travel complaints, questions, and vehicle changes as needed.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 85 fleet vehicles.
Vice President of Hotel Operations
Blue Sky Hospitality Solutions
01.2022 - 03.2024
- Complete Responsibility for all Financial, Sales and Marketing, Revenue Management, and Food and Beverage of area Hotels
- Support property managers to ensure that properties meet or exceed the company's expectations while ensuring their fair share of the market, quality, and service
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and guest satisfaction.
General Manager-Consultant
Fire Island Beach House
02.2018 - 01.2022
- Responsible for all Financial, Sales and Marketing, Revenue Management, and Food and Beverage of this 40-room Seaside Hotel and Resort on Fire Island
- Handle day-to-day operations and ensure a safe and pleasant stay for all guests
- Review, forecast, and provide a position in the market is in fair standing and responsible for the financial success of the property
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager-Managing Director
Best Western Plus Hotel
03.2013 - 10.2017
- Company Overview: Brooklyn, New York
- Complete Responsibility for Financial, Sales and Marketing, and Revenue Management of a 99-room upscale Best Western Plus property
- Handled day-to-day operations and ensured a safe and pleasant stay for all guests
- Review, forecast, and provide a position in the market that is in fair standing to the competitive set; also responsible for the financial success of the property
- Planned and executed a Brand Change with a Franchise- Property Sold to NYC DHS
- Brooklyn, New York
General Manager
Hotel De Point, an Ascend Collection
02.2012 - 03.2013
- Company Overview: Choice Hotels International/REAL HOSPITALITY
- Pre- and post-opening General Manager for a new 114-room hotel in northern Queens, NY
- Created all pre- and post-opening budgets as well as forecasts for ownership
- Responsible for all hotel operations, including financial management and results, profit and loss, HR, Sales and Marketing, Hotel Accounting procedures, Preventive Maintenance, and Property Upkeep
- Current flow-through is maintained at the opening of 67% and ranked within the first three months as #2 of 11 in the competitive set by Trip Advisor
- Recognized as one of the highest engagements of franchise training for staff at Choice Hotels International
- Management Change by Hospitality Company, REAL Hospitality
Charter Sales/Dispatcher/Driver
Hampton Jitney Transportation
08.2010 - 03.2012
- Safely transport passengers locally and on long-distance lines/charter runs
- The dispatch team leader monitors vehicle and passenger assignments and, as needed, day-of-travel complaints, questions, and vehicle changes.
- Charter Sales introduced Hampton Jitney to new and existing customers to retain and maintain customer loyalty.
- I left my position to pursue a career in hotel operations, which is my passion.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Directed dispatching, routing, and tracking of 75 fleet vehicles.
President/Owner Operator
P & E Services
07.2005 - 02.2010
- Sales and Marketing Consultant Company was established in 2004
- The company provided consulting services for the Holiday Inn Westbury, Tom Mc Carney Tours in Wading River, NY, and All Pest Solutions in New Jersey
- Assisted in Sales and Marketing as well as operational advice and staff to improve, retain, and gain new business
- The company dissolved in 2010 due to an economic downturn
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
General Manager
Red Roof Long Island
03.2003 - 06.2005
- Company Overview: An Accor North America Corporately Owned and Operated Property
- Overall operations of a new 163-room Limited-Service Property in Long Island with a staff of 45 employees
- Responsible for Budgeting, P&L, Payroll, Accounting, HR, Procurement, and Sales and Marketing
- Prestigious winner of the Accor North America’s Balance award for financial Balance and Quality Management, bringing in over $300,000.00 in new business in 2003 while increasing ADR from mid-$90 to over $120 with a flow of approximately 62%
- Awarded Northeast's Highest Quality Award for the highest level of Quality standards, ranked 1 out of 27 corporate properties-overall #6 of 369 corporate-owned properties in 2003
- I was left to pursue the opportunity to begin a family-owned business
- An Accor North America Corporately Owned and Operated Property
Assistant General Manager/Director of Operations
Radisson Hotel JFK
04.2000 - 03.2003
- Responsible for Daily Operations of a 386-room unionized full-service airport hotel with over 2960sq ft
- Of meeting/banquet space
- Promoted from Assistant General Manager to Director of Operations due to the potential purchase of additional property and merger
- Oversaw Departmental Budgeting, P&L, Payroll, Accounting, HR, Procurement, F&B, Catering and a staff of 60
- The position was eliminated due to budget cuts on 9/11 and the possible sale of property
Assistant General Manager
Clarion Hotel 5th Avenue
01.1998 - 04.2000
- Operational Manager overseeing a 189-room unionized hotel
- Responsible for front office, housekeeping, engineering, F&B, reservations and upgrades of products, yield management, forecasting, and a vital role in the budget process
- The Management Company was changed at the end of the renovations; the new management company provided new management for the hotel
Assistant General Manager
Ramada, New Yorker Hotel
04.1996 - 01.1998
- Responsible for the operations and communication of the Front Office, Reservations, and Housekeeping to ensure communication between these departments are consistent for total guest satisfaction of a 1000-room unionized property
- Responsible for the 14-day forecast, payroll, scheduling, and departmental budgets
- Assisted in renovations to the property during the transition period from 386 rooms to 870
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Night Manager
Hilton JFK
05.1994 - 04.1996
- Responsible for the Front Office, Reservations, Housekeeping, Security, and Transportation and Night Audit operations to ensure communication between these departments is consistent for total guest satisfaction of a 335-room unionized airport property
- Responsible for the hotel's total overnight operations
- The property was in Bankruptcy and known loss of Hilton Brand; moved to New Yorker Hotel with a Previous management consultant who consulted at Best Western Midway and Metropole Hotels
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Area Manager
Best Western Midway and Metropole Hotel
08.1991 - 05.1994
- Responsible for the Daily Operations of 149-room and 72-room unionized and non-union Airport Hotels including scheduling, budgeting, forecasting, and yield management for all departments
- Awarded the Best Western International Chairman's Quality Assurance award in 1992
- Properties Sold and closed in 1995, The Management Company moved to the New Yorker Hotel, and the property lost its flag and was sold to the Senior Quarters retirement facility
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
US Army Ranger/Combat Infantryman Desert Storm Veteran
United States Army
07.1987 - 08.1991
- 3rd/Bat 75th Ranger Regiment, Berlin Brigade 4th Battalion 502nd Infantry, 1st 29th Infantry Fort Benning, GA Training Battalion
- Courses taken: Primary Leadership Development Course, Trainers Course, Airborne, Ranger, and Air Assault schools
- Operation Desert Storm veteran
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
Education
Bachelor of Arts - Business Administration And Management
City College of Chicago
Annex Berlin Germany - During Active Duty Service01-1992
Hilton University Short Course - Hospitality Class
University of Houston
Houston, Texas01.1999
Food Protection Certificate -
Department of Health
New York City, NY01.2012
Train the Trainer Course/Fidelio Certification -
Carlson Worldwide
Omaha, NE01.2001
Fire Safety Directors Certificate -
John Jay College
New York, NY01.1994
PLDC, Trainers Courses, Airborne, Ranger, and Air Assault Schools
US Army Educational Courses
08.1991
Skills
- Collaborative Decision-Making
- Analytical Problem-Solving
- Brand Identity Management
- Customer Service Excellence
- Revenue Growth
- Guest Experience Enhancement
- Hospitality Operations Management
- Resort Operations Management
- Guest Loyalty Development
- Hospitality Operations Knowledge
- Analytical Problem Solving
- Strategic Business Development
- Team Mentorship
- Professional Growth Support
Timeline
Charter Sales/Dispatcher/Driver
Hampton Jitney Transportation
07.2024 - Current
Vice President of Hotel Operations
Blue Sky Hospitality Solutions
01.2022 - 03.2024
General Manager-Consultant
Fire Island Beach House
02.2018 - 01.2022
General Manager-Managing Director
Best Western Plus Hotel
03.2013 - 10.2017
General Manager
Hotel De Point, an Ascend Collection
02.2012 - 03.2013
Charter Sales/Dispatcher/Driver
Hampton Jitney Transportation
08.2010 - 03.2012
President/Owner Operator
P & E Services
07.2005 - 02.2010
General Manager
Red Roof Long Island
03.2003 - 06.2005
Assistant General Manager/Director of Operations
Radisson Hotel JFK
04.2000 - 03.2003
Assistant General Manager
Clarion Hotel 5th Avenue
01.1998 - 04.2000
Assistant General Manager
Ramada, New Yorker Hotel
04.1996 - 01.1998
Night Manager
Hilton JFK
05.1994 - 04.1996
Area Manager
Best Western Midway and Metropole Hotel
08.1991 - 05.1994
US Army Ranger/Combat Infantryman Desert Storm Veteran
United States Army
07.1987 - 08.1991
Hilton University Short Course - Hospitality Class
University of Houston
Food Protection Certificate -
Department of Health
Train the Trainer Course/Fidelio Certification -
Carlson Worldwide
PLDC, Trainers Courses, Airborne, Ranger, and Air Assault Schools
US Army Educational Courses
Bachelor of Arts - Business Administration And Management
City College of Chicago
Fire Safety Directors Certificate -
John Jay College
Similar Profiles
Robert CasserlyRobert Casserly
Polar Express Actor - Hero Boy at Hampton JitneyPolar Express Actor - Hero Boy at Hampton Jitney
Catallos EbronCatallos Ebron
Auto Mechanic at Hampton Roads Transportation IncAuto Mechanic at Hampton Roads Transportation Inc
Osman ABDULLAHIOsman ABDULLAHI
Supervisor/Transportation Dispatcher at (Scotia Bank) Jitney/Courier ServicesSupervisor/Transportation Dispatcher at (Scotia Bank) Jitney/Courier Services
Conner HolroydConner Holroyd
Server/Head Bartender at Grumpy Jack'sServer/Head Bartender at Grumpy Jack's
Julia Tuohy, BSDH, RDHJulia Tuohy, BSDH, RDH
Clinical Education Program Coordinator at Stony Brook UniversityClinical Education Program Coordinator at Stony Brook University