Peter Gibson

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction creating an 80% increase in players.
• Recruited top talent to maximize profitability. Bringing staffing to 100% levels in three months.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance to all 30 part-time employees.
• Updated training processes by reviewing existing documentation, leveraging associate feedback, and working with legal and compliance teams.
• Maintained company compliance with local, state, and federal laws and established organizational standards.

• As an Operations Manager at Conduent, oversee daily operations in multiple locations to ensure efficiency and productivity
• Utilize strong leadership and communication skills to manage a team and drive performance effectively increasing deliverable rate 80% completion in 3 business days.
• Use project management abilities to implement process improvements and achieve operational goals successfully led to cost reduction of 40% over previous year.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Oversaw staff and sub-contractor performance review assessments.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Reduced process gaps while supervising employees to achieve optimal productivity increasing productivity by 95%.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Discovered and resolved complex employee issues that affected management and business decisions.

As an Operations Manager at Samuels Jewelers, I oversaw and managed daily operations to ensure the efficiency and productivity of the store and inventory, which cost approximately $500,000 weekly.

• Utilized strong leadership and communication skills to manage a team of 12 and drive performance effectively placing store in the top 10% for sales nationwide.
• Used project management abilities to implement process improvements and achieve operational goals successfully reducing costs and moving the store to a leadership position among the 30 stores in the region.

• As an Operations Manager at Walt Disney World Resort oversaw and managed daily operations to ensure efficiency and productivity and the delivery of the expected customer service level of a Disney Operation
• Utilized strong leadership and communication skills to manage a team and drive performance effectively in various lines of business and locations
• Used project management abilities to implement process improvements and achieve operational goals successfully while facilitating attraction refurbishment programs.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Motivated employees through special events and incentive programs.
• Fostered a positive work environment through a comprehensive employee relations program.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Facilitated onboarding sessions and on-the-job training for approximately 100 new hires, bolstering employee job position knowledge and skillset.
• Maintained company compliance with local, state, and federal laws and established organizational standards.
• Processed employee claims involving performance issues and harassment.
• Monitored and handled employee claims involving performance-based and harassment incidents with 100% compliance of all company policies.
• Updated training processes by reviewing existing documentation, leveraging associate feedback, and working with legal and compliance teams.
• Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
• Recruited top talent to maximize profitability.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.