Accomplished manager with over 20 years of expertise in health care management, specializing in building and grounds management, facility restoration, budget preparation and control, personnel relations, recruiting, and customer service.
Overview
19
19
years of professional experience
Work History
Director of Facilities
BILH Winchester Hospital
02.2022 - Current
Oversaw facilities management for Winchester Hospital System, encompassing main hospital and 26 off-site locations totaling 800,000 sq. feet.
Implemented CMMS system to enhance operational efficiency across multiple facilities.
Developed and controlled budgets, ensuring alignment with organizational objectives.
Managed personnel relations and recruitment processes to build effective teams.
Directed customer service initiatives to improve stakeholder satisfaction.
Administered energy and asset management strategies to optimize resource usage.
Coordinated capital budget planning and contract management for facility improvements.
Established project and emergency management procedures to maintain safety and compliance.
Facility Manager
BILH Northeast Hospital Association
11.2019 - 02.2022
Served as safety chair for Addison Gilbert and Beverly Hospitals, overseeing emergency management procedures.
Developed CMMS system to enhance asset management across multiple facilities.
Managed budget preparation and control to ensure financial compliance.
Facilitated personnel relations and recruiting processes to build strong teams.
Streamlined customer service operations for improved client satisfaction.
Directed energy management initiatives to reduce operational costs.
Oversaw capital budget planning and contract management for facility projects.
Facility Manager
Dartmouth-Hitchcock
Manchester, NH
07.2015 - 11.2019
Oversaw emergency management protocols as EOC life safety chair for southern region.
Developed CMMS system to enhance asset management and maintenance tracking.
Controlled capital project budgets and operational expenditures effectively.
Led recruitment efforts, fostering positive team dynamics.
Established energy consumption benchmarks from 2014, achieving 15% cost reduction.
Authored comprehensive policies for life safety and emergency management.
Managed customer service initiatives to improve client satisfaction and engagement.
Implemented energy management strategies to optimize resource utilization.
Director of Facilities
Genesis Healthcare
Concord, NH
01.2007 - 07.2015
Led Safety Committee, achieving seven perfect DHHS life safety inspections over eight years.
Developed CMMS system to enhance asset management and operational efficiency.
Managed budget preparation and control, ensuring adherence to financial guidelines.
Facilitated personnel relations and recruiting to build a skilled workforce.
Education
Masters of Science - Project Management
Granite State College
11.2021
Bachelor of Science - Business Administration, Minor
Southern New Hampshire University
12.2017
Associate of Science - Business Administration, Minor
New Hampshire Technical Institute
12.2014
Skills
CMMS implementation
Budget preparation and management
Emergency management and preparedness
Policy writing
Asset management and optimization
Facility operations
Customer service and support
Contract management and negotiation
Operational efficiency
Problem solving
Effective communication
Attention to detail
Team collaboration
Safety compliance
Energy management
Building automation systems
Space planning
Project Management
Training
CHFM, Certified Healthcare Facility Manager
Dartmouth-Hitchcock Value Institute Yellowbelt, Continuous Improvement certification
Triumvirate Hazardous Material Training, Applicable for shippers for regulations 49 CFR, parts 100-185
24 Hour HAZWOPER Training Course, 10/13/17, Hazardous materials and cleanup training
Accounting Certificate, NHTI Concord, NH, 2013
Sitefinity Training Course, Dartmouth-Hitchcock webpage design course, 11/01/16
Ken Blanchard Leadership Series, Andover Massachusetts, 01/01/14, 02/01/15
Healthcare Facility Disaster Training, CDP/FEMA, Huntsville, AL, 11/01/15, 12/01/15, Received a certificate of completion at the CDP site in Alabama for disaster training in healthcare facilities