Peter Hahn

• Delivers exceptional customer service by proactively anticipating client needs and providing tailored solutions.
• Establishes trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
• Builds client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintains detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
• Maintains client files with sales contracts, records of client interactions, client notes, and other information.
• Enhances client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
• Collaborates with upper management to implement continuous improvements and exceed team goals.
• Achieves established KPI for company and individual performance through teamwork and focus on customers.

• Directed daily business operations, including scheduling service appointments and coordinating pick-ups/drop-offs.
• Ensured the cleanliness and organization of the service shop, enhancing operational efficiency.
• Managed registrations and title work for new carts, and scheduled state inspections to ensure street-legal compliance.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed and implemented strategies to maximize customer satisfaction.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.

• Operated a successful franchise, achieving over $950,000 in sales within the first year.
• Oversaw all aspects of business operations, including tax preparation, sales contests, banking, and inventory management.
• Managed day-to-day business operations.
• Implemented effective sales strategies and customer engagement initiatives.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Fostered strong relationships with clients to boost retention rates.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

• Oversaw budgeting process for the store, consistently meeting or exceeding financial targets set by corporate management.
• Monitored competitor activity within the market area, adapting tactics as necessary to maintain a competitive edge in the industry space.
• Coordinated special events that attracted repeat customers, driving increased revenue and brand awareness.
• Launched successful marketing campaigns that drove foot traffic and boosted sales revenue.
• Collaborated with corporate leadership to develop and execute strategies that aligned with company goals and objectives.
• Addressed customer concerns promptly and professionally, resolving issues to ensure long-term customer loyalty.
• Maintained a clean, safe, and organized store environment, ensuring compliance with company guidelines.
• Enhanced visual merchandising displays, resulting in increased customer engagement and higher average transaction values.
• Optimized product placement within the store layout to facilitate easier shopping experiences for customers while maximizing sales potential.
• Increased overall store performance by implementing strategic sales techniques and exceptional customer service.
• Managed inventory effectively, resulting in reduced shrinkage and increased product availability for customers.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Developed $2+ million locations by overseeing personal sales, metrics, and staff development.
• Recruited, trained, and evaluated staff performance, fostering a high-performing team.
• Enhanced customer-service skills, conflict resolution, scheduling, and client relationships.
• Optimized staffing schedules to ensure adequate coverage during peak hours.
• Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
• Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
• Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
• Implemented innovative marketing campaigns to drive foot traffic and increase brand awareness in the local community.
• Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
• Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
• Maintained quality through training and coaching during daily activities.
• Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
• Initiated community outreach programs to foster positive relationships with local organizations, ultimately increasing brand visibility and generating goodwill among potential customers.

Accomplishments:

• “Aloha Award” Recipient - December 2011
• Top Store Operations & CSA Team - December 2013
• Store of the Year Award Recipient - December 2014

• Established a welcoming atmosphere to encourage repeat business.
• Resolved customer complaints for improved store reputation and loyalty.
• Recruited, trained, and evaluated staff performance, ensuring operational success.
• Motivated staff to achieve store goals for enhanced sales productivity.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Mentored new hires ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Oversaw loss prevention efforts, minimizing shrinkage by training staff on proper procedures.
• Improved store layout for better customer flow and product visibility.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Accomplishments:

• Store Team of the Year Award - 2000
• Top Store Manager of the Year - 2000
• Opened a new store in 1999 and grew store volume to $1.7 million in 2 years

• Supervised and worked alongside a team of 2-9 employees on various concrete construction projects.
• Delivered exceptional results under tight deadlines by prioritizing tasks based on urgency and complexity.
• Provided clear direction to crew members, setting expectations, and performance benchmarks for each project phase.
• Helped manage project budgets by tracking time and expenses.

• Maintained, inspected, warehoused, and transported live munitions, ensuring compliance with O.S.H.A. and Military standards.
• Increased accuracy of inventory records through meticulous tracking and regular audits.
• Coordinated cross-functional efforts during emergency situations, enabling swift response times and successful resolutions.
• Ensured compliance with all relevant regulations and guidelines pertaining to hazardous material handling and transport.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

Accomplishments:

• Airman of the Quarter - June 1999
• Workplace of the Year - December 1999