PETER HANSEL

Over see all operations of a multi-unit facility including a gas station, restaurant, and diesel truck shop. 40 employee operation.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Increased profit by streamlining operations.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Developed strong business relationships with clients to improve overall experience, satisfaction, and retention rates.
• Established, enforced and updated all policies to keep business agile and responsive to changing market conditions.
• Worked with process owners to improve procedures, create best practices, and fix quality audit findings.
• Built, supervised, and mentored 8 teams and leaders in receiving and inbound operations.
• Solicit employee feedback, maintain an 'open door' policy, and analyze employee satisfaction data to identify and address employee issues or concerns.
• Oversaw daily operations with a focus on key business metrics, continuous improvement initiatives, and a team of 13 to 25 employees.
• By following cash control procedures, maintaining inventory, managing labor, and reviewing financial reports, I was able to control profit and loss.
• Managed safety and accident prevention programs by reinforcing a safety culture.
• Increased revenue in existing accounts by 40% using up-selling techniques.
• By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business.
• Conducted performance reviews, awarding praise and making suggestions for improvement each quarter.
• Developed and implemented corporate training programs for 13 to 25 employees.
• Improved productivity KPIs by leading trainings on procedures and safety practices.
• Increased sales by 10% to 40% by setting goals, monitoring performance, and taking accountability for each team member.
• Increased productivity and management systems by establishing specific goals and managing operations.
• Assessed cash intake and deposits to avoid financial discrepancies and ensure revenue security.
• Kept a close eye on infrastructure to avoid critical impacts and outages.
• Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
• Ordering all supplies and office equipment, assisting the branch with current policies and procedures, ensuring the branch complies with Federal Regulations, and all other aspects of operations.
• Was in charge of team performance and evaluations.
• Provide operational support to the District manager.
• Reviewed financial profit and loss reports in order to assess areas of performance, make targeted improvements, and implement changes that resulted in positive revenue.
• Ordered materials from a variety of suppliers for the job's completion.
• All employees are interviewed, hired, and trained by me.
• Set and enforced effective security policies to protect company assets from loss such as theft or damage.
• Established, enforced and updated [Type] policies to keep business agile and responsive to changing market conditions.

• Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
• Ensured customer satisfaction before, during, and after all work.
• Encouraged team members to work together to achieve profit and performance objectives.
• Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
• Internal candidates for potential management roles were recruited and trained by me.
• Was in charge of weekly payroll management and submission.
• Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
• Was responsible for ensuring that every shift went as smoothly as possible.
• Aided regulatory compliance by supervising all audits to ensure protocol adherence.
• Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service.
• Was in charge of product distribution, merchandising, and showcasing.
• Increased profits by 45% in one year through a restructure of the business line.
• Supervising the cleaning and maintenance of all equipment and facilities, as well as ensuring compliance with all health and safety regulations.
• Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
• Job scheduling and crew assignments based on daily requirements.
• Lowered corporate risk by managing shrink processes and inventory levels.
• Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
• Was in charge of the entire opening and closing procedures.
• Resolve customer complaints to ensure that all customers are happy.
• Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
• Was in charge of hiring and training new employees.

• Developed new business relationships and maintained existing ones through regular communications and effective account management.
• Worked in outside business-to-business sales and had proven prospecting and territory management skills.
• Established a diverse network of connections by developing strong client rapport.
• Increased sales volume in the territory by 95% adding 50 accounts.
• Met with customers to discuss and determine their needs, create customized solutions, and close deals.
• Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
• Traveled for training and scheduled events as needed.
• Created sales contracts for orders and submitted them for processing.
• Kept accurate and efficient records in the customer database.
• Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
• Assisted customers in purchasing batteries.
• Used a thorough understanding of strategic sales processes to increase revenue.
• Built relationships with customers and community to promote long term business growth.
• Have a track record of consistently exceeding sales quotas.
• Dealt with a variety of industry issues and assisted clients.
• Was in charge of preparing and delivering customer sales quotes.
• Found potential customers by looking through business directories and following up on leads from existing customers.
• Met with existing customers to review current services and find new ways to sell.
• Made daily outbound calls for up to 2 hours at a time.
• Demonstrated a track record of setting and achieving company-defined sales targets.
• Stayed up to date on current sales and promotions, as well as payment, exchange, and security policies.
• Kept detailed records of daily activities through an online customer database.
• Demonstrated product features to customers and discussed technical details to overcome objections and close sales.
• 2009 Manager of the year for Advance Auto Parts in London, Ohio.