Peter Helto
Honolulu,HI
Summary
Experienced Director of IT well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 18 years of experience in Information Technology. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
18
18
years of professional experience
Work History
Director, IT
Honolulu Museum of Art
10.2017 - Current
- Oversee direction and planning of IT in alignment with organizational goals
- Centralized purchase of all software and hardware under IT department
- Plan and oversee purchase, installation, and maintenance of all hardware and software for entire museum
- Develop and maintain annual plan
- Develop and maintain department budget
- Develop and maintain museum IT budget
- Foster & maintain vendor relationships
- Oversee day to day operation of IT department
- Oversee all department IT projects
- Oversee all museum wide IT initiatives
- Work with other departments to strategize on IT needs
- Research latest technologies, test and make recommendations
- Implemented strategy to overhaul desktop & server deployment and maintenance
- Implemented strategy to overhaul museum network infrastructure
- Implemented strategy to centralize copier contracts and management
- Implemented IT asset tracking system
- Implemented strategies for staff training and documentation repositories
- Led migration from G suite to Microsoft 365
- Project lead for museum website overhaul 2020
- Reduced and controlled expenses.
IT Manager
Honolulu Museum of Art
10.2016 - 09.2017
- Implemented helpdesk ticketing system
- Trained and supervised help desk team to improve staff needs
- Created standard for documentation of all user issues
- Managed Department budget
- Foster & maintain vendor relationships
- Oversee day to day operation of IT department
- Oversee all department IT projects
- Procured software for museum staff
- Procured hardware for departments in need
- Drafted training manuals
- Project lead and management for department projects
- Project lead for Museum IT projects
- Reduced and controlled expenses.
Network Administrator
Honolulu Museum of Art
12.2014 - 10.2016
- Maintained on premise physical and virtual servers
- Monitored and maintained daily server backups
- Overhauled Wi-Fi network to centrally managed, enterprise solution
- Created Wi-Fi network maps
- Updated and maintained server infrastructure maps
- Served as tier 2 support
- Managed daily server backups
- Implemented central desktop management solution
- Implemented central 3rd party desktop management solutions
- Implemented central anti-virus solutions
- Configured Cisco network switches around museum
- Trained helpdesk and IT technicians on best practices for desktop deployments
- Member of Tessitura CMS & Ticketing implementation
- Traveled to conferences to expand training and skills
- Drafted training manuals.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Assisted IT staff on troubleshooting issues and closing calls.
Operations Manager
ShakaNet, Inc
01.2005 - 11.2014
- Served as acting Vice President during President and Vice President's year-long sabbatical
- Trained and supervised tech support help desk team to improve customer service needs
- Trained Armored Car Service staff on necessary technical skills
- Fostered new customer relations while maintaining existing relationships
- Fostered new contractor and sub-contractor relations while maintaining existing relationships
- Initiated new customers and personally marketed company
- Formatted and reviewed customer proposals for new services and upgrades
- Solution development and problem solving for individualized customer demands
- Project lead and management throughout new client implementations
- Software design, development, testing, and maintenance
- Designed network topography and infrastructure for clients
- Reduced and controlled expenses
- Traveled inter-island for on-site management and maintenance
- Trained Employees
- Drafted training manuals.
Fitness Class Coach
Hawaii Academy
06.2006 - 03.2007
- Coached Adult Fitness Class
- Encouraged fitness development
- Built and maintained customer relations.
Education
B.A - Economics
Texas A&M University
2005
Skills
- Company Guidelines
- People Management
- Rules and Regulations
- Budget Management
- Issue Resolution
- Verbal and Written Communication
- Organizational Development
- Crisis Management
- Innovation and Creativity
- Task Delegation
Timeline
Director, IT
Honolulu Museum of Art
10.2017 - Current
IT Manager
Honolulu Museum of Art
10.2016 - 09.2017
Network Administrator
Honolulu Museum of Art
12.2014 - 10.2016
Fitness Class Coach
Hawaii Academy
06.2006 - 03.2007
Operations Manager
ShakaNet, Inc
01.2005 - 11.2014
B.A - Economics
Texas A&M University