Peter Her
Milwaukee,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Cook's Assistant
Panda Express
Brookfield, WI
07.2021 - Current
- Maintained hygienic standards through consistent cleaning of tools, equipment and surroundings.
- Executed tasks involving cleaning and slicing produce to streamline kitchen operations.
- Executed proper handling and storage procedures to uphold quality control.
- Ensured hygiene by utilizing company-sanctioned supplies for sanitizing kitchen items and machinery.
Student Ambassador
Milwaukee Area Technical College
Milwaukee, WI
08.2020 - Current
- Helped with registration processes and applications.
- Represented college at career fairs, school visits and other informational programs to increase enrollment.
- Maintained professionality and efficiency while working closely with leadership.
- Conducted campus tours to showcase programs and support services.
- Promoted college enrollment throughout local schools and community within context of student success initiatives.
- Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
- Supported new students by providing directional information and participating in orientation.
IT Help Desk Assistant
Khols
Germantown, WI
01.2024 - 05.2024
- Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
- Assisted customers with software installation, ensuring proper setup and smooth operation.
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Conducted regular system maintenance, ensuring optimal performance and minimal downtime for clients.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Implemented process improvements that led to faster issue resolution timeframes overall within the help desk team.
- Escalated critical issues to appropriate departments for swift resolution, minimizing impact on customers.
- Maintained a high level of knowledge on company products, allowing for accurate troubleshooting and issue resolution.
- Balanced multiple simultaneous tasks while consistently delivering high-quality results under pressure.
- Coordinated with other IT professionals during major incidents or network outages for quick restoration of services.
- Developed strong relationships with clients, leading to repeat business and client referrals.
- Trained new Help Desk Assistants in company procedures and best practices for optimal performance.
- Documented all support interactions in ticketing system to track progress and maintain records of resolved issues.
- Created detailed reports on common trends in help desk requests, assisting management in making informed decisions about future training needs.
- Reduced ticket backlog through diligent follow-up and prioritization of tasks.
- Monitored network activity using specialized tools, identifying potential issues before they escalated into major problems.
- Managed user accounts, including password resets and access modifications as needed.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
Education
IT Networking Associate Degree - Information Technology
Milwaukee Area Technical College
Milwaukee, WISkills
- Student Mentoring
- Registration Support
- Detail-Oriented
- Problem Solving
- Speech Writing
- Program Planning
- Customer Service
- Time Management
- Team Management
- Microsoft Office
- Technical Issue Troubleshooting
Languages
Hmong
Native or Bilingual
Timeline
IT Help Desk Assistant
Khols
01.2024 - 05.2024
Cook's Assistant
Panda Express
07.2021 - Current
Student Ambassador
Milwaukee Area Technical College
08.2020 - Current
IT Networking Associate Degree - Information Technology
Milwaukee Area Technical College