Peter Herbst
Whole Foods Market-Senior Field Operations Associate
Seattle,WA
Summary
Highly skilled professional in field operations excelling in executing strategic plans and optimizing processes. Proven track record of enhancing team performance and delivering high-impact results. Brings strong focus on effective communication, logistical coordination, and client relations. Adaptability and problem-solving skills enable thriving in dynamic environments, ensuring seamless operations. Known for reliability and collaborative approach, making an invaluable asset to any organization.
Overview
30
30
years of professional experience
Work History
Senior Field Associate: Customer Service & E-Commerce (IC5)
Whole Foods Market
06.2023 - Current
- Oversee Customer Service & E-Commerce programs for a portfolio of 17 stores in the Pacific Northwest
- Responsible for team leader training & development in partnership with store leadership, the customer experience, regional program execution, store cash office reconciliation, and new store openings, SCO additions & renovations
- Accountable for operational KPIs, execute programs, complete store visits and audits compliance of locations
- KPI management: Review team outputs, root cause gaps in performance, and work with leaders on action planning to meet targets & goals
- Conduct store visits and perform audit and compliance of programs
- Structure, implement and organization (Project Management) portfolio stores for performance with tools for successful management
- Partner with stakeholder groups and support OA OTL vision using tested process and systems from previous role
- Coach & Mentor Team Leadership in portfolio of stores-Technical, process creation, sustainable performance
Senior Team Leader of Operations: Store Support & E-Commerce (LD6)
Whole Foods Market
09.2020 - 06.2023
- Accountable and responsible for Customer Service & E-Commerce programs in the Mountain Pacific Region
- Responsibilities include new store openings, training & mentoring field team and E-Commerce Business Partners (ECBP)s, support field operations and create win/win relationship with all partners & stores
- Implement regional pilots for Amazon One, Amazon ARK & Amazon Dash Cart programs
- Regional standardization of Cash Office processes
- Amazon Retail-Cash Office & POS operations POC-Go & Fresh
- Design process for remodels, NSOs & SCO implementation
- Facilitate, implement and monitor store programs & initiatives
Senior Operations Representative-Store Support (IC5)
Whole Foods Market
09.2013 - 09.2020
- Oversee Store Support Operations in British Columbia, Canada, Washington, & Oregon State
- Responsible for the customer experience, regional program execution, team leader hiring, training & development, cash office reconciliation, and new store openings, SCO additions & renovations
- Project Lead for: SCO Installation, planning, training and launch
- SCO cashless pilot and proof of concept
- E-commerce POC-WBR point
- 365 by Whole Foods Market-NSO & create training content with Ops Team
- Amazon initiatives: ILPS & Amazon One
- TL hiring/onboarding
- Share point updates
- NSO-Partner with design team and construction partners
Education
Video/Film -
Portland State University
Portland, OR01.1998
Skills
- KPI management
- Audit and compliance
- Project Management
- Stakeholder engagement
- Coaching & Mentoring
- Process implementation & optimization
- Regional & Operational Area standardization
- Cash Office operations
- Process design & program facilitation
- Project leadership
- Training, development & onboarding
- E-commerce operations
- Collaboration with design and construction teams
- Influencing skills & team development
- Strategic planning
Philanthropic Experience
Easter Seals Foundation
Timeline
Senior Field Associate: Customer Service & E-Commerce (IC5)
Whole Foods Market
06.2023 - Current
Senior Team Leader of Operations: Store Support & E-Commerce (LD6)
Whole Foods Market
09.2020 - 06.2023
Senior Operations Representative-Store Support (IC5)
Whole Foods Market
09.2013 - 09.2020
Video/Film -
Portland State University
Similar Profiles
Kiran SchollumKiran Schollum
Customer Service Desk Team Member at Whole Foods MarketCustomer Service Desk Team Member at Whole Foods Market
Sam GouldSam Gould
Baker at Whole Foods MarketBaker at Whole Foods Market
Cody HarperCody Harper
Team Member at Whole Foods MarketTeam Member at Whole Foods Market
Logan GardnerLogan Gardner
Customer Service and E-Commerce Supervisor at Whole Foods MarketCustomer Service and E-Commerce Supervisor at Whole Foods Market
Victor BautistaVictor Bautista
Transportation Manager at J.B. HuntTransportation Manager at J.B. Hunt