Peter Hernandez
Newark,NJ
Summary
Skilled HVAC Technician with a proven track record at AJ Perri, enhancing system efficiency and client satisfaction through expert troubleshooting and maintenance. Leveraged diagnostic techniques and customer-focused approach to reduce downtime and foster repeat business. Licensed Refrigeration Technician adept in soldering and brazing, consistently delivering high-quality service.
Overview
17
17
years of professional experience
Work History
HVAC Technician
Triton Plumming & Heating
10.2022 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Filled out detailed work orders for each job completed.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
HVAC Technician/Warranty
AJ Perri
06.2015 - 10.2022
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Filled out detailed work orders for each job completed.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Traveled to job sites for both scheduled and emergency appointments.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Replaced condeser and furnaces due to warranty issues
- Perform warranty claims
Hotel Supervisor
Crown Plaza Hotel
08.2007 - 05.2015
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Increased customer retention through exceptional service and timely resolution of issues.
- Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
- Cultivated a professional atmosphere among staff members by enforcing adherence to company policies and procedures.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
- Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
Education
GED - General Studies
Essex County College
Newark, NJ08.2006
Graduate Certificate - Art
Barringer High School
Newark, NJ06.2005
Skills
Troubleshooting expertise
Microsoft Office proficient
Diagnostic techniques
Customer-focused
Heating principles knowledge
HVAC change-out procedures
Refrigeration system evacuation
Package and split systems
Licensed Refrigeration Technician
Soldering and brazing
Motor replacement
Timeline
HVAC Technician
Triton Plumming & Heating
10.2022 - Current
HVAC Technician/Warranty
AJ Perri
06.2015 - 10.2022
Hotel Supervisor
Crown Plaza Hotel
08.2007 - 05.2015
GED - General Studies
Essex County College
Graduate Certificate - Art
Barringer High School
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