Peter Holt

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Investigated customer complaints to identify cause of malfunctions.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Created and maintained detailed data Base.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered prompt service to prioritize customer needs.
• Excellent in the acquisition of Parts and finding the best price and availability.

• Personally transformed a $250,000 territory into a 2.5 Million dollar territory in 3 years.
• Managed 100+ Parts Stores inventories to maximize profits and sales by locale.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Established new accounts through cold calling and personal visits to potential customers.
• Built strong client rapport to establish diversified network of connections.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Developed and implemented sales strategies to increase revenue.
• Utilized customer feedback to identify new product opportunities and market trends.
• Exceeded monthly sales targets and quotas consistently.
• Monitored competitor activities to maintain competitive advantage.
• Attended trade shows and conferences regularly to increase brand visibility.
• Recorded accurate and efficient records in customer database.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.

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• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Sold parts for customers, repair shops, and service departments.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers.
• Performed employee hiring processes.
• Managed inventory, and purchased products to fill inventory needs and requirements.
• Provided timely, insightful and accurate reports to upper management.