Summary
Overview
Work History
Education
Skills
Volunteer work
Timeline
Generic

Peter Hyzen

Rochester,NY

Summary

Proven track record of enhancing customer satisfaction and optimizing delivery efficiency at McCarthy Tire and Service, leveraging exceptional time management and GPS route planning skills. Demonstrated ability to maintain a positive attitude in high-pressure environments, ensuring safety and reliability. Excelled in customer service by building strong client relationships and effectively managing complex situations. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

6
6
years of professional experience

Work History

Delivery Driver/Route Manager

McCarthy Tire and Service
09.2018 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Train new employees on routes, schedules, tire sizes, tire treads, mounting processes, forklift use, and warehouse procedure.
  • Load and unload trailers by hand and with forklift and/or pallet jacks
  • Operated 22,000 lb box truck, with airbrakes and liftgate, safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Bouncer

The Dr.'s Inn, The Firehouse
04.2020 - 09.2022
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Called police to report criminal acts.
  • Ejected unruly patrons from premises.
  • Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
  • Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
  • Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
  • Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
  • Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
  • Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
  • Patrolled exterior and interior of premises.

Education

Associate of Arts - Liberal Arts And General Studies

Monroe Community College
Rochester, NY
06.2016

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Safe Driving
  • GPS and route planning

Volunteer work

Volunteered 4 hours/day, 5 days/week at St. Joe's Shelter and Clothing Closet while attending Monroe Community College

Timeline

Bouncer

The Dr.'s Inn, The Firehouse
04.2020 - 09.2022

Delivery Driver/Route Manager

McCarthy Tire and Service
09.2018 - Current

Associate of Arts - Liberal Arts And General Studies

Monroe Community College

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Peter Hyzen