Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution
Continually updated professional knowledge by attending conferences, training, and workshops related to advancements in the field of mental health counseling
Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary
Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support
Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives
Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health
Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans
Mental Health Support Worker/Direct Support Professional
Life steps Support Organization
Butler
12.2020 - 10.2021
Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques
Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance
Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety
Enhanced patient well-being by providing empathetic and compassionate support in daily activities
Mental Health/Direct Care Professional
Central Nassau Guidance and Counselling
Hicksville
05.2005 - 04.2019
Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients
Assisted patients with handling daily chores and errands by transporting appointments, cleaning personal spaces, and purchasing supplies
Supported clients' emotional well-being through compassionate listening, empathy, and encouragement during difficult times
Enhanced client well-being by providing personalized care and support in daily living tasks
Improved client independence through the implementation of tailored activities and skill-building exercises
Ophthalmic Medical Technician
SUNY Down State Medical Center
Brooklyn
03.2013 - 01.2016
Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste
Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment
Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies
Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience