

Senior Governance, Risk, and Change Management professional with 8+ years of experience driving enterprise transformation across financial services, healthcare, and public sector organizations. Proven ability to lead vendor governance, third-party risk management (TPRM), and business continuity programs, with hands-on expertise across platforms such as ServiceNow, SAP Ariba, and Fusion Framework.
Specializes in aligning procurement, compliance, and operational risk strategies to regulatory expectations including SOC 2, HITRUST, and enterprise resilience standards. Known for translating complex risk and system requirements into scalable governance processes, enabling audit readiness, improving vendor performance visibility, and strengthening organizational control environments.
Operates at the intersection of business and technology, partnering with executive stakeholders, audit teams, and cross-functional leaders to deliver measurable improvements in risk posture, process maturity, and program adoption.
Leading vendor governance and contract lifecycle oversight within the Corporate Vendor Management function, supporting procurement risk, periodic reviews, and engagement-level decisioning across enterprise vendors. Responsible for executing and improving TPRM processes using SAP Ariba and Fusion Framework, including IRSQ assessments, contract owner alignment, and audit-ready documentation. Collaborates with cross-functional stakeholders to drive compliance with internal policies and regulatory expectations while supporting automation initiatives to enhance tracking, reporting, and control effectiveness.
Advised enterprise clients on ServiceNow transformation initiatives with a focus on ITSM, governance, and organizational change management. Led stakeholder alignment, UAT readiness, and training strategy for large-scale implementations, including healthcare system transformations. Delivered structured OCM frameworks, readiness assessments, and executive-level reporting while ensuring alignment between technical deployment and business adoption. Supported process design and governance integration to improve operational efficiency and system utilization.
Led end-to-end third-party risk and business continuity evaluations across a portfolio of critical vendors supporting Medicare Part C & D programs. Responsible for reviewing and validating Business Continuity Plans (BCP) and Disaster Recovery (DR) capabilities, including RTO/RPO alignment, testing evidence, and recovery strategies to ensure operational resilience. Conducted comprehensive ICQ assessments and SOC 2 control reviews, identifying gaps in vendor controls and driving remediation with vendor managers and internal stakeholders. Strengthened governance by ensuring audit-ready documentation, improving compliance with regulatory requirements, and enhancing visibility into vendor risk posture across the enterprise.
Led compliance-focused enablement initiatives supporting procurement, risk governance, and operational process standardization across enterprise and government-aligned programs. Designed and delivered scalable training, communication strategies, and process frameworks to ensure adoption of compliance controls and regulatory requirements. Partnered with cross-functional stakeholders to align procurement activities with governance standards, improve vendor onboarding and risk visibility, and strengthen audit readiness. Translated complex policy and system requirements into practical workflows, enabling consistent execution across teams while enhancing reporting, accountability, and control effectiveness.
Advised state and federal agencies, including education and healthcare organizations, on strengthening risk governance frameworks and implementing ServiceNow GRC solutions to support regulatory compliance and operational resilience. Led organizational change management initiatives to drive adoption of new systems, policies, and control structures, delivering stakeholder alignment, training programs, and readiness assessments. Designed and operationalized governance processes, including risk assessments, control documentation, and compliance workflows, improving audit readiness and visibility into program and third-party risks. Partnered with program leadership to translate regulatory requirements into scalable processes, enabling consistent execution across cross-functional government teams.
Supported enterprise system implementations across Information Services, including Epic and ServiceNow, with a focus on governance, risk tracking, and PMO coordination. Contributed to information security and compliance efforts by monitoring control effectiveness, supporting risk assessments, and aligning system deployments with healthcare regulatory requirements. Played a key role in strengthening business continuity and operational resilience by supporting BCP/DR planning, issue tracking, and remediation workflows. Partnered with clinical, IT, and program stakeholders to ensure secure system adoption, improve process consistency, and maintain audit-ready documentation across implementation initiatives.
Led vendor governance and implementation support across healthcare operations, focusing on strengthening third-party risk oversight, compliance alignment, and operational efficiency. Conducted vendor risk assessments and supported contract lifecycle activities, ensuring adherence to internal policies and regulatory requirements. Partnered with business and IT stakeholders to implement governance frameworks, streamline workflows, and enhance reporting capabilities across vendor management processes. Contributed to improving visibility into vendor performance, control effectiveness, and risk exposure while supporting audit readiness and ongoing compliance initiatives.
Supported enterprise vendor compliance and information security governance initiatives, focusing on third-party risk assessments, control validation, and audit readiness. Conducted reviews of SOC reports and vendor control environments to evaluate security, availability, and confidentiality risks, ensuring alignment with internal standards and regulatory expectations. Partnered with risk, compliance, and technology teams to document control gaps, track remediation efforts, and strengthen oversight of third-party relationships. Contributed to enhancing governance processes, improving transparency into vendor risk exposure, and supporting ongoing compliance and audit activities.
Led eCommerce operations and business analysis initiatives within a high-volume retail environment, focusing on process optimization, performance tracking, and cross-functional coordination. Managed daily operational workflows, analyzed performance metrics, and identified efficiency gaps to improve service delivery and customer experience. Partnered with internal teams to implement data-driven process improvements, enhance reporting accuracy, and support scalable operational execution. Developed strong analytical and stakeholder management capabilities while driving continuous improvement across operations.
Supported project management and operational initiatives within a large-scale technology environment, assisting with process documentation, task coordination, and tracking of project deliverables. Collaborated with cross-functional teams to gather requirements, monitor progress, and ensure alignment with project timelines and objectives. Contributed to improving workflow efficiency and reporting accuracy while gaining exposure to enterprise-level project governance and technology operations.
Supported business compliance and risk management initiatives within a large-scale energy organization, assisting with process documentation, control tracking, and regulatory alignment efforts. Collaborated with cross-functional teams to analyze operational processes, identify compliance gaps, and support the implementation of standardized procedures. Contributed to improving data accuracy and reporting while gaining exposure to enterprise compliance frameworks, internal controls, and risk mitigation practices.