Peter Iskander
Vendor Compliance • Governance • Continuity • Resilience
Dallas-Fort Worth,TX
Summary
Senior Consultant specializing in Vendor Compliance, Business Continuity, and Governance. I support organizations in strengthening vendor resilience, assessing operational risk, and ensuring compliance through ICQ reviews, DR/BCP evaluations, and cross-system vendor alignment. With experience across healthcare, technology, and government programs, I help teams streamline processes, enhance documentation accuracy, and improve continuity readiness. Recognized for clear communication, strong analytical judgment, and proactive stakeholder collaboration in fast-paced, high-impact environments.
Overview
11
11
years of professional experience
Work History
Sr. Continuity & Vendor Compliance Consultant
Blue Cross Blue Shield of NC
01.2025 - Current
- Lead Business Continuity and Disaster Recovery (BCP/DR) documentation reviews for 50+ critical vendors, ensuring compliance with HIPAA, SOC 2, PHI/PII, and BCBSNC audit standards.
- Conduct comprehensive ICQ (Information Collection Questionnaire) reviews for Medicare Part C & D vendors, evaluating security, privacy, operational, and compliance controls for alignment with BCBSNC requirements.
- Analyze and validate DR/BCP documentation across multiple vendors, identifying gaps, assessing recovery readiness, and documenting required corrective actions.
- Perform detailed assessments of vendor Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP), reviewing RTO/RPO objectives, backup procedures, test results, activation protocols, and recovery communication processes.
- Review SOC 2, HITRUST, and security certifications to ensure evidence meets BCBSNC risk and regulatory expectations, escalating gaps through proper governance channels.
- Align vendor statuses across ServiceNow, Keylight, Workday, and internal trackers by reconciling active vs. inactive records, ensuring consistent vendor categorization and data integrity.
- Evaluate vendor criticality and service classifications (Mission Critical, Business Critical, Business Priority, Best Effort), providing rationale and updating ServiceNow entries with compliant justifications.
- Document all vendor assessments in ServiceNow with clear, concise, and audit-ready notes summarizing DR/BCP sufficiency, ICQ findings, required follow-ups, and final closure outcomes.
- Communicate with vendor managers to request missing documentation, clarify responses, and confirm updates, ensuring full compliance with BCBSNC DR/BCP and ICQ standards.
- Support continuous monitoring cycles by tracking vendor progress, following up on open items, and preparing weekly updates for leadership on risk, issues, and compliance status.
- Participate in governance alignment meetings to review vendor spreadsheet updates, RTO/RPO interpretations, resilience expectations, and process improvements.
- Complete DR/BCP reviews using multi-document packages including activation plans, test summaries, failover timelines, vendor communications, backup strategy, and environment recovery dependencies.
- Assess vendor recovery procedures for alignment with BCBSNC resilience expectations, including dependencies on call center systems, SaaS tools, cloud providers, and data centers.
- Support classification and alignment of vendors missing in current vendor trackers, ensuring all records are represented accurately across systems of record.
- Conduct daily and weekly cross-system reconciliations to ensure vendor names, supplier IDs, Tax IDs, and service types are consistent across ServiceNow and Keylight.
- Manage escalations for unclear or conflicting vendor responses, coordinating with governance leads and internal subject-matter experts to ensure accurate interpretation and compliance alignment.
- Manage vendor relationships to ensure timely delivery of materials and services.
Sr. ServiceNow Innovation, Governance Consultant
CDW (Contract via Aditi Consultant)
04.2025 - 10.2025
- Led innovation and governance workstreams supporting enterprise technology modernization initiatives across CDW Innovation & Strategy team.
- Partnered with Red Hat (strategic vendor) to evaluate and implement new automation and AI-driven capabilities, coordinating requirements, readiness activities, and cross-functional alignment.
- Collaborated with the SNIP ServiceNow vendor team to support the implementation of platform enhancements, manage requirements intake, and ensure governance alignment for upcoming releases.
- Oversaw OCM activities for new platform features, including communication planning, stakeholder engagement, training material development, and end-user enablement strategy.
- Facilitated UAT planning and execution for ServiceNow enhancements, including test script creation, defect tracking, and release readiness validation.
- Designed updated workflows, templates, and governance standards to streamline internal processes and support adoption of new tools across operations and product teams.
- Coordinated with PMO, engineering, product owners, and vendor partners to align project milestones, technical deliverables, and operational handoffs.
- Created process maps, playbooks, and enablement documentation to support new technology rollouts and vendor-supported enhancements.
- Provided ongoing support for innovation pilots and proof-of-concept initiatives, ensuring alignment with CDW business objectives and vendor contract expectations.
- Tracked risk, issues, and performance indicators across vendor workstreams and reported updates to leadership to support decision-making and roadmap prioritization.
- Managed vendor relationships to ensure timely delivery of products and services.
- Coordinated vendor performance evaluations to improve service quality.
- Implemented best practices for compliance with industry regulations and standards.
- Provided early-stage innovation support for pilots, proofs of concept, and platform exploration efforts, ensuring alignment with CDW’s governance, security, and operational standards.
- Monitor platform performance, enhancement requests, and governance tasks, consolidating findings into structured dashboards and leadership updates to drive decision-making and prioritization.
- Support organizational change management activities for new ServiceNow enhancements, including communication planning, stakeholder alignment, adoption guidance, and post-launch user support.
Sr. Vendor Enablement & Governance Consultant
Salesforce (Contract via Aditi Consultant)
01.2024 - 01.2025
- Supported vendor enablement and operational governance activities across the Global Delivery Organization, ensuring alignment with program objectives, compliance expectations, and platform requirements.
- Partnered with internal vendor teams and cross-functional stakeholders to streamline onboarding workflows, standardize operating procedures, and maintain governance documentation for global enablement initiatives.
- Led process mapping and workflow design to improve vendor-supported onboarding, certification readiness, and scheduling operations across distributed teams.
- Coordinated readiness, communication, and process alignment for the rollout of Salesforce Einstein AI and its integration into team workflows, supporting adoption, enablement, and change impact analysis.
- Collaborated with the Slack Product Team to support integration of new AI capabilities, ensuring governance alignment, workflow consistency, and cross-platform operational readiness.
- Created training materials, job aids, and enablement resources to support vendors and internal teams transitioning to new operational processes and platform capabilities.
- Managed UAT planning and execution for new operational enhancements, including test script development, defect tracking, and readiness assessments across vendor-supported workflows.
- Maintained performance dashboards, cohort tracking, and reporting on onboarding, certification, and readiness metrics to support leadership visibility and vendor performance insights.
- Coordinated across PMO, enablement leads, product owners, and vendor partners to address issues, align deadlines, and improve the consistency of vendor-supported processes.
- Provided hypercare support after new workflow deployments, monitoring issues, gathering feedback, and ensuring stabilization of vendor operations during early adoption phases.
Senior Consultant - Organizational Change & Risk Governance (Federal Programs)
Briljent
02.2023 - 01.2024
- Led organizational change and risk governance activities for large-scale federal and state program modernization initiatives, ensuring alignment with regulatory, compliance, and operational standards.
- Conducted risk governance assessments, identifying operational, compliance, and process risks impacting federal program performance and recommending mitigation strategies.
- Conducted change impact assessments, stakeholder analysis, and readiness evaluations to support adoption of new policies, systems, and operational processes across statewide agencies.
- Partnered with federal program leaders to develop change impact analyses, stakeholder maps, communication plans, and readiness assessments aligned with federal modernization timelines.
- Coordinated cross-functional collaboration between technical teams, program managers, training leads, and policy stakeholders to ensure alignment on program objectives and risk controls.
- Designed and delivered training, onboarding guides, job aids, and communications to support adoption of new federal systems, workflows, and regulatory updates.
- Facilitated UAT planning, scenario development, execution oversight, and defect reporting for federally compliant technology deployments.
- Supported governance reporting, creating dashboards, executive summaries, and weekly status updates covering risk, compliance gaps, change readiness, and implementation progress.
- Ensured federal projects adhered to required compliance frameworks, documentation standards, and audit requirements across multiple program lines.
- Provided advisory support to program partners on risk management, change strategy, and process improvement, enhancing operational consistency across agencies.
- Collaborated with cross-functional teams—including policy, IT, program operations, and compliance to ensure alignment, clarify requirements, and support smooth implementation of new workflows.
- Produced executive-ready reports summarizing readiness, risk posture, change progress, and compliance actions to support leadership decision-making.
Sr. Systems Analyst, Vendor Business Continuity
Christus Health (Contract Consultant via InfiCare)
09.2022 - 02.2023
- Performed Business Continuity (BCP) and Disaster Recovery (DR) assessments for third-party vendors, reviewing recovery procedures, RTO/RPO objectives, and operational readiness against Christus Health continuity standards.
- Evaluated continuity documentation, system dependencies, testing evidence, and recovery protocols to determine vendor resilience and identify corrective actions.
- Coordinated BCP/DR testing with vendors, monitored test results, identified gaps, and supported remediation activities to strengthen operational resilience.
- Partnered with IT, clinical, and compliance stakeholders to analyze vendor risks, assess integration impacts, and support continuity planning for mission-critical services.
- Maintained continuity logs, assessment summaries, and executive-ready reports detailing vendor readiness, risk levels, and action items.
- Supported change and transition efforts for vendor-supported systems, ensuring continuity requirements were met during upgrades, migrations, and operational changes.
- Developed process documentation, checklists, and internal guidance to improve consistency in vendor continuity assessments and risk reviews.
- Analyzed system requirements to enhance operational efficiency and streamline processes.
- Supported change efforts impacting vendor-supported systems, ensuring continuity requirements were incorporated during upgrades, migrations, and operational transitions.
Sr. Vendor Governance & Implementation Consultant (GRC)
Aetna, a CVS Health
04.2020 - 09.2022
- Supported enterprise Governance, Risk & Compliance (GRC) initiatives by evaluating vendor risk controls, reviewing compliance documentation, and ensuring alignment with Aetna/CVS Health enterprise policies and regulatory frameworks.
- Partnered with vendor managers and internal departments (Procurement, ISRM, and Legal) to align contract terms, performance KPIs, and service delivery outcomes.
- Partnered with IT Security, Privacy, Procurement, and Legal teams to review SOC, HITRUST, and regulatory evidence, identifying gaps and coordinating corrective actions with vendor partners.
- Created and maintained vendor scorecards using Excel and ServiceNow to monitor service quality, incident resolution, and risk mitigation progress.
- Led vendor onboarding and governance assessments across business units, validating security, privacy, operational, and financial controls to support third-party risk decision-making.
- Coordinated the implementation of new vendor processes, system updates, and workflow improvements, ensuring governance requirements were built into operational handoffs and process design.
- Supported vendor business reviews (VBRs) and presented performance findings, capacity updates, and risk trends to executive stakeholders.
- Supported change management activities for new GRC processes and system implementations, including communication planning, stakeholder alignment, and training material development.
- Partnered with integration teams on data feeds (vendor master, assessment results); defined mappings, validations, and error-handling procedures.
- Managed backlog grooming, BRDs, and cutovers, ensuring traceability from requirement to configured object and report.
- Managed vendor relationships to ensure compliance with contractual obligations and expectations.
- Implemented process improvements to streamline vendor onboarding and performance evaluation.
- Delivered executive-ready reports summarizing vendor risk posture, compliance findings, operational impacts, and implementation progress for leadership and internal audit teams.
Vendor Compliance & Risk Analyst
Vanguard Group
02.2019 - 04.2020
- Conducted vendor security and compliance assessments, evaluating third-party controls, data handling practices, and operational risk against Vanguard’s Information Security and Governance frameworks.
- Reviewed SOC 1 / SOC 2 reports, penetration test summaries, security questionnaires, and regulatory evidence to determine vendor risk posture and identify control gaps requiring remediation.
- Supported Third-Party Risk Management (TPRM) activities by validating vendor adherence to cybersecurity standards, privacy requirements, business continuity expectations, and contractual obligations.
- Developed and maintained Power BI and Excel reports to monitor vendor risk ratings, response times, and resolution performance across multiple programs.
- Partnered with business and vendor relationship managers to prioritize issues, assess impact, and strengthen compliance and performance posture.
- Oversaw access control, SLA compliance, and audit remediation for enterprise vendors and internal applications.
- Partnered with HRIS and Security teams to maintain secure integration and provisioning models.
- Collaborated with Information Security, Procurement, Legal, and Risk teams to document vendor risks, coordinate follow-ups, and track closure of outstanding issues.
- Analyzed risk data to identify trends and potential impacts on investment strategies.
- Assisted in enhancing vendor compliance tracking tools and workflows, improving oversight, reporting clarity, and audit readiness across the vendor governance program.
- Prepared risk summaries, assessment reports, and leadership updates outlining vendor control effectiveness, residual risk levels, and recommended mitigation actions.
- Developed risk assessment models to identify potential vulnerabilities in financial systems.
Vendor Operations Analyst, Business Transformation
WALMART
03.2017 - 02.2019
- Supported vendor operations and process improvement initiatives by analyzing workflows, identifying inefficiencies, and recommending enhancements to improve service quality.
- Assisted in coordinating vendor onboarding, issue escalation, and communication between Procurement, IT, and Store Operations teams.
- Built and maintained Excel-based reports and KPI dashboards tracking SLA performance, issue resolution times, and vendor operational metrics.
- Conducted data analysis and basic root-cause investigations to reduce recurring vendor-related issues and improve operational consistency.
- Helped document process flows, SOPs, and training guides to support new system updates and business transformation initiatives.
- Created SOPs, process documentation, and user guides to support training and ensure consistency across teams.
- Supported vendor/process assessments to validate compliance with internal security, PCI, and policy requirements.
- Participated in UAT and go-live readiness activities for new system updates, helping track vendor performance and stabilization after rollout.
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Developed and maintained strong relationships with key suppliers to enhance service delivery and compliance.
Business Intelligence Analyst Intern
Chevron Energy Solutions
06.2014 - 03.2017
- Supported data analysis and reporting activities for renewable energy operations, contributing to performance tracking and operational efficiency initiatives.
- Assisted in building Excel-based dashboards and visual reports to monitor production trends, fuel quality metrics, and supply chain performance.
- Collected, cleaned, and validated operational data from multiple sources to support business decision-making and weekly performance reviews.
- Helped automate recurring reports and data workflows, improving accuracy and reducing manual processing time for operational teams.
- Conducted basic root-cause analyses on operational variances, identifying patterns related to production delays, material usage, or vendor-related issues.
- Collaborated with business analysts and engineering teams to document reporting requirements and support enhancements to internal data tools.
- Prepared summary findings for senior analysts, contributing insights used in operational planning, forecasting, and renewable energy performance optimization.
- Analyzed data sets to identify trends and patterns for renewable energy projects.
- Developed dashboards using Power BI to visualize project performance metrics.
- Conducted analysis of business trends to support strategic decision-making processes.
Education
Bachelor of Science - Business Information Systems
American International Institute (AIICS)
Salesforce Professional Development Program - Salesforce CRM & Cloud Technologies
Trailhead By Salesforce
Associate of Science - Management Information Systems (MIS)
Tarrant County State College
Certification
- Business Continuity & Disaster Recovery
Validates skills in assessing resilience, DR planning, and continuity readiness. - BIDA (Business Intelligence & Data Analyst)
Demonstrates expertise in analytics, dashboards, financial modeling, and BI tools. - Salesforce Change Management
Shows hands-on experience driving adoption, training, and organizational change. - SNS Security (Salesforce)
Covers security practices for federal-level and restricted Salesforce environments. - ServiceNow Implementation Specialist – PPM
Demonstrates ability to analyze, configure, and support ServiceNow project modules. - CCMP (Certified Change Management Professional)
Advanced certification in organizational change strategy, leadership, and ADKAR. - CBAP
Recognizes senior-level competency in business analysis frameworks and solution design. - HIPAA Privacy & Security
Validates knowledge of regulatory compliance, data protection, and risk mitigation. - Cyber Threat Intelligence (IBM iX)
Focused on identifying, analyzing, and mitigating cyber threats.
Technical SKILLS and Tools:
- Data & Analytics: Power BI, Excel (Advanced Pivot & Dashboarding), Tableau
- CRM & ITSM Platforms: ServiceNow, Service Central, Salesforce
- Project & Collaboration Tools: Azure DevOps, Jira, Confluence, SharePoint, Microsoft Teams
- Frameworks & Methodologies: ITIL v4, Prosci ADKAR, Agile / SAFe
- Additional Skills: KPI & SLA Reporting, Vendor Scorecards, Root-Cause Analysis, Business Process Optimization
ITSM & ServiceNow Platforms
- ServiceNow (Change Management, Flow Designer, IntegrationHub)
- Service Central & Salesforce CRM
- Incident / Problem Management, CAB Coordination, Risk Assessments
- Workflow Automation & Audit-Ready Change Records
Business Continuity, Compliance & Governance
- Business Continuity / Disaster Recovery (RTO / RPO) Planning
- Supplier Risk Assessments, Audit Documentation, Policy Compliance
- SLA & KPI Scorecards, Governance Dashboards, Vendor Reporting
Data Analytics & Automation
- Power BI, Excel (Advanced Dashboards), SQL (DataGrip), Tableau
- Python, JavaScript, PowerShell (Basic), REST APIs & Webhooks
- Automation Playbooks (Change Approvals, Compliance Reporting)
- Azure DevOps (CI/CD Integration), Ansible (Infrastructure Automation)
- UAT Automation Scripts & Deployment Validation
Process Design & Collaboration
- Prosci ADKAR, ITIL v4, Agile / SAFe Frameworks
- Lucidchart, Visio, Miro (Process Mapping & Readiness Tracking)
- Confluence, SharePoint, Smartsheet, Microsoft Teams, Slack, Zoom
Governance, Risk & Contract Tools
- Archer (Risk & Compliance), Keylight (Vendor Risk Management), Cobblestone (Contract Lifecycle Management)
Timeline
Sr. ServiceNow Innovation, Governance Consultant
CDW (Contract via Aditi Consultant)
04.2025 - 10.2025
Sr. Continuity & Vendor Compliance Consultant
Blue Cross Blue Shield of NC
01.2025 - Current
Sr. Vendor Enablement & Governance Consultant
Salesforce (Contract via Aditi Consultant)
01.2024 - 01.2025
Senior Consultant - Organizational Change & Risk Governance (Federal Programs)
Briljent
02.2023 - 01.2024
Sr. Systems Analyst, Vendor Business Continuity
Christus Health (Contract Consultant via InfiCare)
09.2022 - 02.2023
Sr. Vendor Governance & Implementation Consultant (GRC)
Aetna, a CVS Health
04.2020 - 09.2022
Vendor Compliance & Risk Analyst
Vanguard Group
02.2019 - 04.2020
Vendor Operations Analyst, Business Transformation
WALMART
03.2017 - 02.2019
Business Intelligence Analyst Intern
Chevron Energy Solutions
06.2014 - 03.2017
Associate of Science - Management Information Systems (MIS)
Tarrant County State College
Bachelor of Science - Business Information Systems
American International Institute (AIICS)
Salesforce Professional Development Program - Salesforce CRM & Cloud Technologies
Trailhead By Salesforce