Peter Jacoby

• Facilitated late-night check-ins and early check-outs to enhance overall guest satisfaction.

• Addressed guest inquiries, requests, and complaints, including room changes, wake-up calls, and concierge services, to ensure satisfaction.

• Oversaw communication with guests through phone interactions, facilitating reservations and sharing insights on hotel amenities and nearby attractions. Cultivated a welcoming environment by addressing guest inquiries effectively.

• Executed payment processing and verification to maintain billing accuracy and prevent discrepancies in guest accounts.

• Generated and organized daily financial summaries and occupancy statistics to support informed decision-making for management and morning shift operations.

• Finalized end-of-day financial transactions to ensure accuracy and prepared systems for seamless operations on the following day.

• Oversaw error identification and resolution, addressing issues such as missing payments and double charges. Acted as primary liaison for guests during overnight shifts, frequently serving as only staff member in smaller hotel settings.

• Demonstrated the ability to work cooperatively with others as part of a team in order to fulfill orders quickly and accurately.
• Managed cash transactions accurately and responsibly while delivering orders.
• Contributed positively towards creating a friendly work environment among fellow employees.
• Followed detailed instructions for preparing specialty pizzas according to customer specifications.
• Navigated streets and highways efficiently using GPS to speed up food delivery.
• Resolved customer complaints regarding order accuracy or delivery delays.

• Maintained clean driving record and obeyed traffic laws and regulations.
• Provided excellent customer service throughout delivery process.
• Maintained a clean driving record with no violations or citations on file.
• Communicated with customers to ensure timely and accurate deliveries.
• Consistently met deadlines while ensuring safe driving practices were followed at all times.

• Greeted customers in a professional and friendly manner.
• Handled cash and credit card transactions and handed back correct change.
• Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
• Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs.
• Demonstrated ability to work collaboratively with diverse teams and customers.
• Trained new employees in proper food safety procedures and sanitation regulations.
• Followed company policies regarding portion control and waste management practices.