PETER JAMES
El Paso
Summary
Biomedical Equipment Technician graduate with extensive hands-on experience in electronics, troubleshooting, preventive maintenance, and field service across mass transit, automated retail, and semiconductor manufacturing environments. Proven ability to maintain mission-critical electronic systems, follow procedures and document work accurately. Adept at multitasking while staying calm and focused under stress. Fully bilingual in English and Spanish. Highly motivated to grow in a hospital clinical setting.
Overview
24
24
years of professional experience
Work History
Electronics Technician
SUN METRO, CITY OF EL PASO
El Paso
01.2022 - 01.2025
- Perform field and shop maintenance and repairs on: Genfare Odyssey Farebox (full disassembly and testing of all components), Genfare Daulport Mobile Revenue Vault, Genfare Vendstar self-service ticket vending machine, R series, HD series and HD5 series REI Digital Video Recorders and Cameras, IRIS-GmbH) HYDRA mobile video security DVR / Cameras, Luminator Horizon bus destination displays, Fixed route Trapeze AVL (Automatic Vehicle Locator), Flowbird Strada Streetsmart Ticket Vending Machine.
- Working with: Coin validators, bill validators, bill stackers, credit card readers, coin hoppers, thermal printers, cameras, Digital Video Recorders, bill transports, destination signs and circuit board soldering.
- Promptly respond to dispatches for repairs of bus electrics in route.
- Quickly gained a reputation for being a team player, adapting to new challenges and being a quick learner with a focus on results.
Field Service Technician
REDBOX AUTOMATED RETAIL
El Paso
01.2010 - 01.2022
- Perform Redbox, Eco ATM, Keyme and Amazon locker field maintenance and repairs, working with electro-mechanical systems, high-definition cameras, bill dispensing units, automation software and remote error recovery.
- Cover areas: El Paso Texas and Southern New Mexico and helped in Arizona and Southern California.
- Supported merchandisers with technical issues and merchandising as needed.
- Served as trainer for field technicians and merchandisers.
- Contribute to the company’s success by reducing equipment downtime and increasing long term reliability.
- Work effectively in the field by being organized and self-reliant and coordinating activities with co-workers.
- Relevant BMET transfer skills: field service, PM schedules, fault isolation, documentation, customer-facing professionalism
Technical support agent
VOLT SERVICES GROUP
Las Cruces
01.2007 - 01.2010
- IPOD TECHNICAL SUPPORT ADVISOR: Efficiently provide technical phone support for iPods, iTunes and troubleshoot windows issues related to iTunes. Performed these tasks maintaining good customer satisfaction and good rapport while handling difficult situations with customers.
- APPLE COMPUTERS TECHNICAL SUPPORT ADVISOR: Provided technical phone support for software and hardware issues on Apple Computers, diagnosed Issues with MAC OS and other apple software, troubleshoot and setup repairs for hardware issues. Escalated emerging software and hardware issues to senior advisors and provided technical advice to new advisors.
- Relevant BMET transfer skills: Customer relations and Support, research and documentation
Manufacturing/equipment Technician
INTEL CORPORATION
Rio Rancho
01.2002 - 01.2007
- METROLOGY/QUALITY CONTROL TECHNICIAN: Worked safely with electro-mechanical systems, robots, pneumatics, power RF and assembly of delicate components. Operated optic microscopes and scanning electron microscopes. Performed maintenance and repair on microscope and ultraviolet cure equipment, reducing equipment down time by maintaining high attention to detail. Effectively trained team members resulting in higher product quality.
- PHOTOLITHOGRAPHY TECHNICIAN: Increased productivity by collaborating and consistently communicating with team members to coordinate and organize work activities. Reduced production cost by developing procedures for chemical inventory management. Operated production equipment, handled process chemicals safely, monitored equipment and performed basic maintenance.
- REMOTE OPERATIONS COORDINATOR: Participated in the startup of a remote command center, remotely operating equipment and recovering errors, collaborating with supervisors and engineers to manage production priorities and serving as a point of contact. Played an essential role in the success of one the first remote command centers used for high volume semiconductor manufacturing, increasing efficiency and improving product quality.
- NEW PRODUCT COORDINATOR: Tracked and expedited production material by coordinating with production areas, updated supervisors and engineers with material status. Good communication and planning skills were critical to obtain concrete results, this insured new product was ready to meet customer orders on time.
- Relevant BMET transfer skills: regulated environment experience, equipment reliability, safety culture, documentation discipline
Office/ Research Assistant
UNIVERSITY OF NEW MEXICO
Las Cruces
01.2001 - 01.2002
- Carried out basic office duties, such as organizing and copying documents, created documents in Word and Excel and assisted in agricultural field research collecting data from pecan nurseries.
- Work study position
Education
Associates Degree - Applied Sciences and Biomedical electronics
Doña Ana Branch Community College
01.2023
Associates Degree - Applied Sciences and Semiconductor Manufacturing Technology
Doña Ana Branch Community College
01.2023
Computer Programmer and Systems Analyst Certificate -
GBM Educational Center
01.2023
Skills
- Automated production equipment repair
- Automated retail equipment repair
- Mass transit electronic equipment
- Field maintenance and repair
- Precision maintenance
- Electronic diagnostics
- Fault isolation
- Automation software
- Electronics
- Semiconductor manufacturing
- Computer maintenance
- Repair
- Windows
- MAC OS
- Linux
- Customer relations
- Bilingual
Professional Development Courses
- Manufacturing Ergonomics
- Incident and Injury Free Environment
- SPC++ for End Users
- Basic Electrical Safety
- Advanced Electrical Safety
- Control of Hazardous Energies
- Training Skills Workshop
- Driver safety
Transferable Equipment Experience
Complex electronic systems requiring preventive maintenance, calibration concepts, fault isolation, safety compliance, and documentation, including automated kiosks, surveillance systems, fare collection equipment, optical inspection systems, and electro-mechanical devices.
Timeline
Electronics Technician
SUN METRO, CITY OF EL PASO
01.2022 - 01.2025
Field Service Technician
REDBOX AUTOMATED RETAIL
01.2010 - 01.2022
Technical support agent
VOLT SERVICES GROUP
01.2007 - 01.2010
Manufacturing/equipment Technician
INTEL CORPORATION
01.2002 - 01.2007
Office/ Research Assistant
UNIVERSITY OF NEW MEXICO
01.2001 - 01.2002
Associates Degree - Applied Sciences and Biomedical electronics
Doña Ana Branch Community College
Associates Degree - Applied Sciences and Semiconductor Manufacturing Technology
Doña Ana Branch Community College
Computer Programmer and Systems Analyst Certificate -
GBM Educational Center