Desired Job Title
caregiver SupervisorGuest Relations OfficerCNAWork Type
Full TimeLocation Preference
On-SiteLocation: Everett, WA
Open to relocation: Yes
Open To Work
Peter Jatta
Everett
Work Preference
Summary
Compassionate caregiver with a strong focus on client care, health monitoring, and effective communication. Dedicated professional with experience in client care and guest relations. Skilled in complaint resolution and team collaboration, ensuring high satisfaction levels. Ready to leverage expertise in training and health monitoring to contribute to a supportive care environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
caregiver Supervisor
Mind and Soul Care
Everett
02.2024 - Current
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to nursing staff.
- Provided companionship and emotional support to enhance client well-being.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Organized recreational activities to promote social interaction and engagement.
- Maintained a clean and safe living environment for clients.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintain accurate records of client care, incident reports
- Trained and mentored new caregivers on company policies, caregiving techniques.
Guest Relations Officer
Celebrity Cruises
Miami Beach
04.2021 - 11.2023
- Managed guest complaints, resolving issues to achieve high levels of satisfaction.
- Assisted guests with inquiries, enhancing their understanding of onboard services.
- Answered guest inquiries, providing clear information about hotel offerings and services.
- Maintained accurate records of guest interactions and feedback.
- Coordinated special events and activities for cruise passengers.
- Monitored guest areas to ensure cleanliness and comfort during cruises.
Education
Some College (No Degree) - Tourism And Hospitality
Institute of Travel And Tourism of The Gambia
The Gambia12-2019
Some College (No Degree) - CNA
Med Smart Academy
Marysville, WASkills
- Client care
- Health monitoring
- Meal preparation
- Safety compliance
- Record management
- Training new staff
- Team collaboration
- Complaint resolution
- Effective communication
- Customer service
- Event coordination
Languages
English
Full Professional
Certification
- CNA License by Washington State Department of Health
- CPR by American Safety& Health Institute
- Intermediate Diploma in Travel and Tourism
- Advance Diploma in Travel and Tourism
Timeline
caregiver Supervisor
Mind and Soul Care
02.2024 - Current
Guest Relations Officer
Celebrity Cruises
04.2021 - 11.2023
Some College (No Degree) - Tourism And Hospitality
Institute of Travel And Tourism of The Gambia
Some College (No Degree) - CNA
Med Smart Academy