Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Hobbies and Interests
Organizationalaccomplishments
Affiliations
Interests
Timeline
Generic

Peter Jennings

Red Bank,New Jersey

Summary

Automotive, damage estimating experience utilizing OEM, Aftermarket and LKQ parts, estimating software, best practices, quality assurance and proficient training in parts utilization. Managing personnel thru a work/life balance of Engaging Leadership; focusing on cost effective, quality assurance fulfilling the training requirements needed in successful completion of damage estimates. Provide field training to repair facilities, DRP's, Guaranteed, Certified Travelers Quality autobody facilities.

Conscientious Unit Manager proudly offering years of vast experience managing automotive severities ,monitoring facilities and strong knowledge with substantial experience. . Organized, outgoing and energetic with excellent verbal and written communication skills. Mayor in speaking roles, such as Toastmasters, leading with charitable non profit projects outside normal business hours. Such projects with emphasis in obtaining grants while working collaborately with Travelers Home Office. Such organizations were failitated and referred to my abitlity to work in synch with The Seeing Eye in Morristown, Habitat for Humanity; Randolph NJ, Make a Wish Foundation and LBGBQI.

Overview

27
27
years of professional experience

Work History

Appraisal Blend Unit Manager

Travelers
10.2005 - 10.2024
  • Mentoring Auto damage claim professionals managing severities
  • Leading claim professionals in creating a willingness to succeed thru desk a longs, training and continued education
  • Working closely with Appraisal Unit Managers and appraisal staff in monitoring severities in parts utilization, labor intensive, cost effective, industry rated aftermarket, OEM and LKQ

Managing Auto Damage Reviewer

Travelers
10.2005 - 03.2024
  • Auditing moderate to complex appraisals compliant to strategy meeting corporate QM audit strategy
  • Auditing, negotiating, and evaluating 1st and 3rd party auto physical damage claims
  • Utilizing LKQ, Aftermarket parts including CAPA certified replacement parts

Auto Appraisal Unit Manager

Travelers
10.2005 - 07.2012
  • Transparency evaluating and mentoring staff to perform at their best;
  • Implementing appraisal training, education and other developmental programs
  • Attracting, Hiring, Retaining Top Tier talent in building a staff of high-level knowledgeable field personnel on the front line

Management/Trainer

Prudential Property & Casualty
07.1992 - 10.2005
  • Appraisal Unit Manager- Provide transparency with substantial customer visibility; leveraging what motivates the staff to perform at their best; implementing appraisal training and other developmental programs designed to increase individual capabilities strategic to the business of auto damage, residential and commercial property, heavy equipment and watercraft thru ride along, desk reviews and monthly audits
  • Agency visits with field presentations one on one to acclimate agents with field staff's responsibility

Field Appraiser

Prudential Property & Casualty
07.1992 - 10.2005
  • Conduct onsite inspections of Residential, Commercial Property, Auto Property Damage, Commercial, Heavy Equipment and Watercraft
  • Promote strategy utilizing alternative parts, timely contact, timely resolution, assessment and evaluation of specific property damage covered in accordance to policy guidelines

Customer Claims Experience Mentor

Prudential Property & Casualty
07.1992 - 10.2005
  • Identifying feedback impacting claim service results to executive management thru agency visits, customer service satisfaction surveys, quality management roundtables ensuring professionals understand the expectations of timely, quality customer service

Education

Bachelor's Degree - Business Management/ Marketing Specialization

Morris County Community College
Randolph, NJ

Skills

  • Public Speaking
  • Multi-tasking
  • Leadership
  • Conflict Resolution
  • Key Communication
  • Team Building
  • Report preparation
  • Workforce planning
  • Policy development
  • Staff training
  • Operations management
  • Expense management

Accomplishments

  • Achieved multiple grants through effectively helping with multi tasking multiple organizations effectively
  • Supervised team of 600 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 250 members in the development of Toastmasters and Make A Wish.

Community Service

  • Regional Diversity Inclusion Networks Co-Chair, Subject matter expert in Diversity and Inclusion reporting directly to Northeast Downstate Regional Director. Supporting Northeast Diversity Networks promoting community events locally and regionally thru Travelers enterprise.
  • Diversity Networks Chairperson, Chairperson of Travelers Morristown NJ Diversity Networks Leading Team of 8 Diversity Networks managing approximately 120 members locally.
  • Community Relations Committee Board Member, Fostering employee engagement in the community which yields benefits to the individual, organization and community. Habitat for Humanity Champion, Seeing Eye Champion of Companion Canines for the Visually Impaired. Non-profit grants providing financial support in continuing community awareness, education, and training. Volunteer support driving employee engagement in support of each organization.

Hobbies and Interests

  • Community Outreach
  • Committee Relations
  • Diversity Inclusion
  • Personal Best/Life coach

Organizationalaccomplishments

  • Toastmasters International, President/Chartering Member, Empower individuals in competent communication building confident, leadership skills thru impromptu public speaking.
  • Arb Forums, Certified Arbitrator, Comprehensive structured investigation rendering 1st and 3rd party settlements.
  • Secured/Respected/Cared for Committee, Leader, Identifying employee needs thru resources providing high level programs in promoting self-motivation thru empowerment of management, employee recognition.
  • Quality Management Data Coordinator, Appraisal Quality Management director to acquire comprehensive data surrounding the quality and efficiency of the appraisal departments findings to Auto Product negotiating fact towards resolution.
  • ERT Management CAT team, Managing local ERT, out of state ERT, FRT members locally during catastrophic events.

Affiliations

  • Seeing Eye for the handicapped. Diversity Networks including LGBGQI, African American Action Network, Make A Wish, Habitat for Humanity, Womens Network of Women Impacting the National Association.

Interests

Customer Care for the less fortunate in making a substantial impact in the overall take-away of the projects being implemented

Timeline

Appraisal Blend Unit Manager

Travelers
10.2005 - 10.2024

Managing Auto Damage Reviewer

Travelers
10.2005 - 03.2024

Auto Appraisal Unit Manager

Travelers
10.2005 - 07.2012

Management/Trainer

Prudential Property & Casualty
07.1992 - 10.2005

Field Appraiser

Prudential Property & Casualty
07.1992 - 10.2005

Customer Claims Experience Mentor

Prudential Property & Casualty
07.1992 - 10.2005

Bachelor's Degree - Business Management/ Marketing Specialization

Morris County Community College
Peter Jennings