Peter J. Heunisch
Burnsville,Minnesota
Summary
Accomplished Sales & Marketing Manager/Account Executive/ Operations Supervisor with diverse business development, account management, and marketing track record and reputation for implementing innovative sales and marketing methodologies/programs and optimizing revenue growth and profitability. Interpersonally-skilled communicator and liaison respected for establishing/managing high-profile corporate accounts, strategizing/promoting competitive product and offerings, and creating value-added revenue streams. Multi-focused business strategist recognized for coordinating and executing new business development projects and product launches and expanding brand presence and market share. Knowledgeable Trainer/Instructor with emphasis on professional ethics and performance excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Account Executive
UPS
Minneapolis, Minnesota
01.2023 - Current
Airside Ramp Supervisor
UPS
Minneapolis, Minnesota
01.2020 - 01.2023
- Managed over 50 employees unload and load UPS jets safely and timely.
- Assigned and conducted training on a daily basis.
- Completed UPS Air Management Training School 2022.
Account Executive
UPS
Minneapolis, Minnesota
01.2010 - 01.2020
- Successfully managed a $8 million dollar territory.
- Serviced and sold UPS services to over 2500 accounts in the western Twin Cities area.
- Negotiated new agreements and implemented new services that allowed my customers to save money while using the most premium delivery service in the world.
Sales & Marketing Manager
Data Sales Company
Burnsville, Minnesota
01.2008 - 01.2010
- Championed/launched national reseller promotional program, recruited prestigious Insight IT account, and generated $5-million in annual revenue for a leading hardware leasing and data center service provider.
- Negotiated Insight IT data center removal contract and delivered $50,000 in additional revenue within three months.
EAM Driver
UPS
Minneapolis, Minnesota
01.2004 - 01.2010
- Delivered UPS’s most premium product on time and accident free.
Facility & Customer Service Manager
Petters Aviation
Minneapolis, Minnesota
01.2007 - 01.2008
- Managed 300,000-square-foot corporate aviation facility, oversaw fire-suppression, HVAC, security and grounds maintenance operations and on-site Operations Team, and provided executive-level service to 50 weekly corporate private charter airline passengers.
- Purchased/replenished fuel supplies, serviced/positioned 16 corporate aircraft, and assured aircraft safety and security.
- Developed and produced Fixed Based Operations manual.
Sales & Marketing Manager
Sun Country Airlines
Mendota Heights, Minnesota
01.2003 - 01.2007
- Led travel agency online recruitment initiative, successfully onboarded 3000 travel agency accounts, reduced booking costs by 10%, and delivered a 20% ticket revenue increase.
- Served as primary travel agency account contact, troubleshot/resolved booking and billing issues, and achieved high account satisfaction and retention levels.
- Championed, introduced, and implemented a corporate sales concept and process, successfully recruited 50 corporate accounts, strategized/promoted geographically-specific price points, and created a new profit stream.
- Developed/executed a vacation-package marketing strategy, structured/marketed one-stop-shop transportation, airfare, and event-specific recreational package offerings, and launched a new and profitable business segment.
- Established strategic business contact, partnered with senior management, and facilitated the successful sale of Sun Country Airlines.
- Developed/executed Gorilla Marketing Campaign, supervised 20-person Promotional Team, organized and represented company in 150+ community, college, and professional sports events, and expanded brand presence and market share.
Corporate Services Desk Supervisor
Northwest Airlines
St. Paul, Minnesota
01.2000 - 01.2001
- Recruited as a key contributor to the launch of new Corporate Services Desk, defined premium account list, and established high-level account service venues.
- Collaboratively managed top 100 NWA accounts, diplomatically addressed/resolved service issues, and achieved high contract renewal ratios.
- Communicated with senior account managers, negotiated account-specific fares, travel, and service recovery solutions, significantly outdistanced competitors, and expanded market share and profitability.
- Received Honor Roll Employee, Certificate of Commendation, and Perfect Attendance Awards for outstanding professional performance.
Customer Relations Supervisor
Northwest Airlines
St. Paul, Minnesota
01.1999 - 01.2000
- Responded to escalated customer service calls, diplomatically resolved customer service challenges, provided strategic customer compensations, and regained client trust and commitment.
- Acted as customer/employee liaison and researched, addressed, and resolved internal operations and process management issues.
- Planned and coordinated successful Customer Relations Awards Banquet and quarterly events that increased staff morale and job satisfaction.
Reservationist
Northwest Airlines
St. Paul, Minnesota
01.1998 - 01.1999
Senior Revenue Phone Representative, Passenger Refund Department
Northwest Airlines
St. Paul, Minnesota
01.1997 - 01.1998
- Responded to incoming customer calls, booked reservations, and provided superior customer service to 200 daily airline patrons.
- Strategized and created travel itineraries for NWA customers.
Account Executive, Automotive Trades Division
3M Corporation
Cleveland, Ohio
01.1995 - 01.1996
- Managed $3.5-million territory, serviced hundreds of corporate and small business accounts, and negotiated competitive corporate contracts and account sales.
- Trained/supported Sales Representatives in field settings and demonstrated products to end users and distributors.
Senior Account Manager
Northwest Airlines
St. Paul, Minnesota
01.2001
- Managed Philadelphia territory including 300 travel agencies and 15 corporate accounts that grossed $10 million in annual sales revenue.
- Built/sustained high-profile account relationships, maintained an attentive service presence, and achieved high client satisfaction levels.
Education
Bachelor of Science Degree - Double Major: History/Social Studies, Minor: Communications
Mankato state university
Mankato, MinnesotaAssociate of Arts Degree - Dean's List
University of Minnesota
Minneapolis, MinnesotaCertification
- HAZMAT Certification, Eastern Aviation Fuel
- Assist Training Certification Program, Northwest Airlines
Qualifications Summary
Accomplished Sales & Marketing Manager/Account Executive/ Operations Supervisor with diverse business development, account management, and marketing track record and reputation for implementing innovative sales and marketing methodologies/programs and optimizing revenue growth and profitability. Interpersonally-skilled communicator and liaison respected for establishing/managing high-profile corporate accounts, strategizing/promoting competitive product and offerings, and creating value-added revenue streams. Multi-focused business strategist recognized for coordinating and executing new business development projects and product launches and expanding brand presence and market share. Knowledgeable Trainer/Instructor with emphasis on professional ethics and performance excellence.
Cover Letter
Human Resources Department, Dear Hiring Manager:
I would like to express my interest in a position with your organization.
I offer 20-years of combined management, sales, customer service, and marketing history with major companies including UPS, 3M, NWA, and Sun Country Airlines. During my career, I have earned a reputation for successfully executing multiple concurrent projects and marketing programs, allocating project resources, and accommodating the challenge of 'doing more with less'.
Leading business development and marketing initiatives, training and mentoring high-performing sales teams, and delivering record-breaking sales and marketing results have benchmarked my professional performance in the airline, IT, and logistics industries. Those who know me best characterize me as a personable and knowledgeable professional that routinely goes beyond the job description to exceed corporate and customer expectations and enjoys working in the interests of others. Increasing staff morale, customer retention, and sales revenue have been the consistent result.
Some of the qualities and credentials I have to offer are:
- 20-years of combined management, sales, customer service, and marketing history
- Multi-focused organizer and coordinator
- Skillful troubleshooter and problem solver
- Team-oriented trainer and motivator
- Bachelor of Science Degree
My resume is included for your review and I welcome the opportunity to speak with you personally to explore ways in which I can make a meaningful contribution to your ground operations team.
Sincerely,
Peter J. Heunisch
Timeline
Account Executive
UPS
01.2023 - Current
Airside Ramp Supervisor
UPS
01.2020 - 01.2023
Account Executive
UPS
01.2010 - 01.2020
Sales & Marketing Manager
Data Sales Company
01.2008 - 01.2010
Facility & Customer Service Manager
Petters Aviation
01.2007 - 01.2008
EAM Driver
UPS
01.2004 - 01.2010
Sales & Marketing Manager
Sun Country Airlines
01.2003 - 01.2007
Senior Account Manager
Northwest Airlines
01.2001
Corporate Services Desk Supervisor
Northwest Airlines
01.2000 - 01.2001
Customer Relations Supervisor
Northwest Airlines
01.1999 - 01.2000
Reservationist
Northwest Airlines
01.1998 - 01.1999
Senior Revenue Phone Representative, Passenger Refund Department
Northwest Airlines
01.1997 - 01.1998
Account Executive, Automotive Trades Division
3M Corporation
01.1995 - 01.1996
Bachelor of Science Degree - Double Major: History/Social Studies, Minor: Communications
Mankato state university
Associate of Arts Degree - Dean's List
University of Minnesota
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