Peter Jones
Katy
Summary
After spending over a decade learning customer service in the restaurant industry, I've spent the past ten years in a highly competitive sales position. Under my previous employers I've learned how to manage and grow my book of business using Salesforce CRM, studied active listening with a university communications professor, and learned to implement principles of persuasion.
Overview
11
11
years of professional experience
Work History
Bar Manager
Ashford Arms Pub
Houston
04.2024 - Current
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Resolved problems or concerns to satisfaction of involved parties.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Design Consultant
Global Custom Commerce
Houston
03.2019 - 04.2024
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Collaborated with clients to identify design needs and develop creative solutions.
- Conferred with marketing department or with clients to discuss product or collateral designs.
- Coordinated with external vendors for printing services or other related activities.
- Answered customer inquiries regarding product features, pricing, and availability.
- Attended weekly team meetings to review performance goals and objectives.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Provided value driven solutions based on customer interests and needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Demonstrated product features and benefits.
Sales Associate
Gallery Furniture
Houston
04.2015 - 03.2019
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
Lead Bartender
Perry's Steakhouse
Katy
11.2013 - 04.2015
Education
High School Diploma -
Elsik High School
Houston, TX05-2003
Skills
- Salesforcecom CRM Advanced
- Customer Service Expert
- Time management Expert
- Microsoft office Advanced
- Invetory management Expert
Timeline
Bar Manager
Ashford Arms Pub
04.2024 - Current
Design Consultant
Global Custom Commerce
03.2019 - 04.2024
Sales Associate
Gallery Furniture
04.2015 - 03.2019
Lead Bartender
Perry's Steakhouse
11.2013 - 04.2015
High School Diploma -
Elsik High School