Peter Joto
Mesquite,TX
Summary
I am a seasoned hospitality professional with over 30 years of experience in hotel and restaurant management. Holding a Diploma in Hotel & Restaurant Management from ICS - Direct Learning in Scranton, Pennsylvania, I have honed my skills across various senior roles in Zimbabwe, South Africa, and United States of America. My expertise spans in Management, Operations, Marketing, Sales, Customer service, and Training and Development. I have a proven track record of driving revenue growth, Operations Efficiences, enhancing Customer satisfaction, and implementing operational excellence. My passion for the Hospitality industry is reflected in my commitment to delivering exceptional service and developing high-performing teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Invoicing Associate
RSR Group Inc.
12.2024 - Current
- Responsible for performing day-to-day invoicing operations duties, which include ensuring proper invoicing procedures are followed
- Reviewing invoices for accuracy, including quantities, pricing, and billing codes
- Follow invoicing policy and processes and works under minimum supervisor to ensure all policy and processes are effective, efficient, and compliant
- Demonstrate ability to communicate clearly and concisely both orally and in writing; strong cross-culture communication and sensitivity skills
- Demonstrate ability to handle routine administrative tasks and operational issues
- Ability to multi-task with strong attention to detail, organization, and time management
- Ability to work both independently and as part of a team
- Demonstrate resourcefulness, problem solver, and initiative to learn new skills
- Strong knowledge of MS Office applications
- Demonstrate leadership, versatility and integrity
- Investigating and resolving invoice discrepancies with customers or internal departments
- Implement operational policies and procedures, hence ensuring streamlined efficiency and superior guest experiences
- Coordinate effectively with various departments, thus maintaining high standards of productivity and operational excellence
- Demonstrated strong customer relations skills, promptly resolving issues to uphold exceptional customer satisfaction levels
Sales Marketing & Revenue Generation Management - Independent Consulting
Court Classique Suite Hotel
07.2022 - 06.2023
- Maintained operational standards in sales, marketing, and revenue generation management across multiple properties, ensuring compliance with current legislation and industry trends
- Identified and developed new markets while nurturing existing customer relationships, optimizing occupancy rates and tenant satisfaction and having 27 new collaborations
- Built and maintained strong business partner relationships, ensuring compliance with contractual obligations and achieving financial performance targets of 10% + monthly
- Developed and communicated comprehensive sales and business marketing plans, enhancing staff and managerial alignment with strategic objectives
- Implemented innovative marketing and PR strategies that increased guest visits and positively impacted customer satisfaction
- Prepared and presented detailed reports on sales, business financial reviews, and operational performance, keeping directors and management informed
- Ensured adherence to standard operating procedures (SOPs), house rules, and compliance with health, safety, and environmental regulations
- Managed financial aspects including budget alignment, pricing strategies, and profit margin maintenance, achieving financial targets and compliance with accounting practices
- Led human resource management efforts, maintaining employee engagement, productivity, and compliance with labor legislation
- Facilitated recruitment, training, and development aligned with strategic plans and performance management objectives
General Manager / Operations & Training Development
Rosewood Country Lodge
08.2022 - 03.2023
- Company Overview: A prestigious four-star lodge
- Managed overall operations and administration of a prestigious four-star lodge
- Oversaw staff training and development programs, leading to a significant enhancement in service quality and guest satisfaction
- Implemented operational policies and procedures, hence ensuring streamlined efficiency and superior guest experiences
- Coordinated effectively with various departments, thus maintaining high standards of hospitality and operational excellence
- Demonstrated strong customer relations skills, promptly resolving issues to uphold exceptional guest satisfaction levels
- A prestigious four-star lodge
Sales & Marketing
Millennium Body Guards Security Group of Companies
10.2021 - 06.2022
- Fostered strong partnerships with business partners and concessionaires, resulting in a 30% increase in collaborative projects and mutually beneficial agreements
- Maintained operational standards, including brand image and market visibility, to increase market share footprint
- Developed new markets and promoted new products and services to existing markets, ensuring compliance with PSIRA legislation
- Implemented competitive pricing strategies and best practice market solutions to ensure profitability
- Achieved sales performance targets by developing new markets and growing existing ones, aligning with sales and marketing criteria and standards
- Developed and communicated comprehensive sales and marketing plans to staff and managers
- Executed innovative marketing and PR strategies, achieving targets set in the marketing plan and enhancing customer satisfaction
- Prepared detailed reports and financial reviews with 95% accuracy, facilitating informed decision-making by executive management
Education
Diploma - Hotel & Restaurant Management
ICS - Direct Learning
Scranton, Pennsylvania01.2000
Skills
- Sales and Marketing Strategy
- Revenue Generation Management
- Business Operations Optimization
- Customer Relationship Management
- Financial Management
- Compliance and Regulatory Adherence
- Strategic Planning and Execution
- Team Leadership and Development
- Operational Efficiency
- Contract Negotiation and Management
Certification
- Fork Lift Certificate, National Fork Lift Foundation, 11/01/24, 11/01/27
- Basic Fire Fighting, Midrand Training Academy, US ID 12484
- Basic First Aid Treatment in Workplace, US ID 116534
- Appreciation Support, Tshwane North College
- GoMAD-Line Manager Coaching Certificate, Orion Business Solutions
- Time Management, Orion Business Solutions
- Finance Management for Non-Accounting Managers, Orion Business Solutions
- Management Customer Service Excellence Training, Orion Business Solutions
- One Minute Manager, H.T.I Hospitality Technology International, Cathedral Peak Hotel
- JADE Reception & Reservations Training, Speciss College
- Intermediate Excel Computers Training, Speciss College
- Introduction to Excel Computers, Speciss College, 2001
- Fidelio-Micros V7 Computers, Cresta Hospitality, Zimbabwe
- Micros -Fidelio Training, Speciss College
- Stores Purchasing and Stock Controlling, Speciss College
Timeline
Invoicing Associate
RSR Group Inc.
12.2024 - Current
General Manager / Operations & Training Development
Rosewood Country Lodge
08.2022 - 03.2023
Sales Marketing & Revenue Generation Management - Independent Consulting
Court Classique Suite Hotel
07.2022 - 06.2023
Sales & Marketing
Millennium Body Guards Security Group of Companies
10.2021 - 06.2022
Diploma - Hotel & Restaurant Management
ICS - Direct Learning
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