Peter Karegianes
Lansing,IL
Summary
Experienced Desktop Support professional with over five years of expertise. Strong customer service orientation and exceptional troubleshooting capabilities. Skilled in providing network and software support, developing technical solutions, and analyzing system performance and security. Authorized to work in the US for any employer.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior IT Support Specialist
Vicinity Credit Union
07.2024 - Current
- I play a crucial role in our IT Department. Responsible for installing, upgrading, troubleshooting, and maintaining computer hardware and peripheral equipment. I also work with outsourced vendors to ensure efficiency and cost-effectiveness. Assist our IT & Project Manager with research, planning, and implementing new technologies
- Responsible for Dell computer & server, HP & Xerox printer function/operation
- Open tickets with COTG printer support for printer issues
- Assist and Support United CU Staff with daily IT PC technical Support issues
- Maintained PC asset tag inventory and accurate, up-to-date records
- Familiar with banking core services, Fiserv Spectrum, and Corelation Keystone
- TrendMicro Antivirus, Kaseya remote agent, Adobe Acrobat, Office365
- PC Troubleshooting experience to resolve problems as they arise promptly
- Assist with equipment Microphone/Audio/Video Team/Zoom Board Room Meetings
Computer Technician
PSI ENGINEERING
04.2024 - 07.2024
- Provide end user support for over 150-200 end users over multiple locations running Windows 10, Office 365, and Epicor via two VPNs.
- Essential Responsibilities:
- Evaluate, prioritize, and respond to incoming trouble tickets, telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Log all help desk interactions, tracks and routes problems/requests and documents resolutions following standard help desk procedures. Prepares activity reports as needed.
- Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problems are caused by hardware such as modem, printer, cables, or telephone.
- Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. stays current with all company system information, changes, and updates .Ability to troubleshoot and install Microsoft Office Applications and build a computer using Windows 10 OS.
Systems Administrator
Illiana Financial Credit Union
06.2015 - 04.2024
- Knowledge of and experience in desktop/laptop repair.
- Install and maintain printers, servers, desktops, and laptop hardware and software remotely and in person.
- Provide user support for any technical issues.
- Organize and schedule upgrades and maintenance.
- Support our core Banking System XP2.
- Coordinate with vendors for procurement, installation, and repair of banking-specific equipment and peripherals.
- Support our VMware and Office 365 environment.
- Maintain Security measures and work with auditors and vendors testing our system and scanning our network for any types of security flaws and testing disaster recovery measures.
- Other duties as they are assigned to me.
Desktop Support Technician
Directbuy
01.2010 - 06.2015
- Duties and Responsibilities
- O Provided technical support by identifying, investigating and resolving technical problems.
- Installed, configured and maintained computers, printers and scanners.
- Provided hardware support to computers, printers and other devices when possible.
- Prepared new computers and upgraded existing ones on both hardware and software sides.
- Practiced preventive maintenance to prevent failures.
- Responded and handled client raised tickets using the ticket support system.
- Updated and closed finished tasks and tickets as needed.
- Followed up on closed tickets to ensure proper resolution and elevate client satisfaction.
- Provided training to newly joined employees and existing ones.
- Provided training to clients as needed.
- Ensured updates and patches are regularly installed on each computer using automated tools.
- Installation of software as needed.
- Phone 219-738-2645
- Www.directbuy.com
Desktop Support Technician
SPX Corporation
02.1992 - 08.2009
- Information Technology
- Duties and Responsibilities
- Novell Netware Support
- AS400 Computer Operations.
- Nortel telephone support.
- Installed, configured and maintained computers, printers and scanners.
- Provided hardware support to computers, printers and other devices when possible.
- Prepared new computers and upgraded existing ones on both hardware and software sides.
- Practiced preventive maintenance to prevent failures.
- Responded and handled client raised tickets using the ticket support system.
- Updated and closed finished tasks and tickets as needed.
- Followed up on closed tickets to ensure proper resolution and elevate client satisfaction.
- Provided training to newly joined employees and existing ones.
- Provided training to clients as needed.
- Ensured updates and patches are regularly installed on each computer using automated tools.
- Installation of software as needed.
- Phone 847-635-3855
- Www.filtration.com
Education
Computer Science -
DeVry Institute of Technology
Chicago, IL06.1987
High School Diploma -
Schaumburg High School
Schaumburg, IL01.1985
Skills
- Technical troubleshooting
- Technical support
- Remote support
- Ticket management
- Customer service
- Software diagnosis
- User support
- Desktop support
- Technical issues analysis
- System administration
- Help desk support
Certification
- Microsoft Certified Professional (MCP)
- January 2014 to Present
- Certification Number E928-9662
- Microsoft Certified Technology Specialist (MCTS)
- E566-0909
- Driver's License
Languages
English
Timeline
Senior IT Support Specialist
Vicinity Credit Union
07.2024 - Current
Computer Technician
PSI ENGINEERING
04.2024 - 07.2024
Systems Administrator
Illiana Financial Credit Union
06.2015 - 04.2024
Desktop Support Technician
Directbuy
01.2010 - 06.2015
Desktop Support Technician
SPX Corporation
02.1992 - 08.2009
Computer Science -
DeVry Institute of Technology
High School Diploma -
Schaumburg High School
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