PETER KHONG
Elk Grove,CA
Summary
With over a decade of experience in pharmacy retail, including a pivotal role at CVS, I excel in managing high-volume operations and leading teams to success. My expertise in insurance processing and patient counseling, combined with a proven track record in improving operational efficiency, showcases my ability to deliver exceptional customer service and team leadership. I maintain excellent leadership and pharmacy management abilities. Well-versed in current regulations, recall procedures, and medication contraindications. Oversees, directs, and manages staff effectively to maintain compliant operations. Consistently recognized for high productivity and efficient completion of tasks. Skilled in medication therapy management, regulatory compliance, and inventory control, ensuring smooth pharmacy operations. Excel at communication, leadership, and problem-solving to deliver exceptional service and team coordination in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Pharmacist Manager
CVS
Elk Grove, CA
08.2019 - Current
- Possesses 12 years of pharmacy retail experience.
- Currently managing and stabilizing two pharmacies within a 50-mile radius of Elk Grove, CA.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Managed daily operations of pharmacy, including staffing and scheduling.
- Labeled all products appropriately, including cautionary and auxiliary information.
- Assisted in developing strategies for improving operational efficiency.
- Provided counseling services to patients about their medication usage, side effects, storage requirements.
- Developed a system of inventory record-keeping and control to detect shortages or discrepancies in controlled substances.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Provided guidance and support to pharmacists during high-volume periods.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Reviewed patient profiles to identify drug interactions or potential problems regarding allergies, contraindications, or duplication of therapy.
- Coordinated with other pharmacy locations to resolve and issues.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Participated in continuing education programs to stay current on industry developments.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Inpatient Staff Pharmacist
Touro Infirmary Hospital
New Orleans, LA
02.2022 - 06.2022
- Participated in multidisciplinary rounds, offering drug therapy expertise to optimize patient treatment plans.
- Supervised pharmacy technicians in the preparation, labeling, distribution and control of medications.
- Facilitated education sessions for patients about their disease states and how their medications work in order to improve overall health outcomes.
- Resolved discrepancies between physician orders and prescriptions with available formulary drugs.
- Tracked progress and provided education to chronically ill patients.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Stocked, labeled and delivered medications to patients and caregivers.
- Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Worked with pharmacy technicians to expedite urgent requests.
- Detected and reported therapeutic incompatibilities.
- Oversaw the management and storage of medications, ensuring compliance with regulatory standards and safety practices.
- Counseled patients on drug therapies to ensure proper intakes.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Assisted in the development, implementation, and monitoring of drug therapy protocols for various diseases states.
- Reviewed physician orders to assess accuracy and safety.
- Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
- Provided advice to medical practitioners and patients.
Pharmacy Intern
Walgreens
Omaha, Nebraska
09.2015 - 06.2019
- Review and interpret prescriptions for patient under supervision of pharmacists
- Contact physicians concerning the appropriate drug, dose, drug allergy and drug-drug interactions
- Assist patients with any technical insurance issues
- Dispense drugs prescribed by physicians
APPE Pharmacy Intern
Creighton University
Omaha, Nebraska
06.2018 - 03.2019
- General Hospital at Bryan's Hospital (June 2018)
- Psychiatry Clinic at Lasting Hope Facility (July 2018)
- Drug Information at CastiaRx (August 2018)
- Ambulatory Care at Creighton University (January 2019)
- Cardiology at Bergan Mercy Hospital (February 2019)
- Acute Care at Bergan Mercy Hospital (March 2019)
APPE Pharmacy Intern
Creighton University
Omaha, NE
09.2018 - 11.2018
- Walgreens Community Management at 3199 (October 2018)
- CVS Community at Belle Chasse Hwy (September 2018)
Pharmacy Technician | Sales Associates
Walgreens
Gretna, Louisiana
01.2013 - 05.2015
- Consisted of dealing with technical insurance issues and customers' care quality
- Called physicians 'offices
- Maintained inventory of medications within the pharmacy
- Filled prescriptions and took in prescriptions to be filled
Supplemental Instructor
Creighton University Student Support Services
Omaha, Nebraska
09.2011 - 05.2012
- Created lesson plans and conducted study sessions for Theology and Philosophy students belonging to the Student Support Services
- Regular meeting with the director of the program to discuss effective ways of helping students improve academically
Visiting Scholar | Divinity and Exploration Participant
Harvard School of Theological Divinity Studies
Cambridge, Massachusetts
11.2011 - 11.2011
- Delivered research findings from McNair Program to Harvard Theological School Dean.
- Led classes and participated in board discussions about socio-cultural theology and philosophy.
- Attended workshops and seminars to enhance learning beyond the classroom.
- Developed proficiency in academic writing, including essays and research papers.
- Assisted in developing grant proposals to secure external funding for research initiatives.
Research Scholar
University of New Hampshire
Durham, New Hampshire
05.2011 - 08.2011
- Successfully wrote my first comparative research paper about the comparison between Hispanic/Latino Americans and Vietnamese Americans, and specifically how the two communities venerate the Virgin Mother.
- The extrapolation acts as a bridge to help the two communities communicate more amicably in New Orleans.
- Constructed academic papers, reports, presentations, and grants to assist research study efforts.
- Secured funding through the drafting and submission of detailed grant proposals.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
- Wrote summaries of case studies used as part of the research process.
- Conducted extensive literature reviews to establish research foundation and identify gaps in current knowledge.
Education
Pharm.D. -
Creighton University School of Pharmacy and Health Professions
Omaha, Nebraska05.2019
Bachelor of Art - Philosophy, Theology, Biology
Creighton University College of Arts and Sciences
Omaha, Nebraska05.2013
Skills
- Critical and analytical reading and writing comprehension
- Articulated in speech and debate
- Team-building skills
- Problem solving
- Customer service
- Pharmaceutical knowledge
- CPR certified
- Flu Vaccine Certified
- APhA Pharmacist and Patient-Centered Diabetes Care Certified
- Written Monographs
- Insurance processing
- Inventory management
- Medication therapy management
- Regulatory compliance
- Patient counseling
- Staff training
- Operational efficiency
- Team leadership
- Quality assurance
- Conflict resolution
- Communication skills
- Insurance billing
- Prescription dispensing
- Insurance verification
- Prescription refilling
- Medication reviews
- Pharmacy marketing and promotions
- Prescription verification
- Pharmacy operations
- Pharmacy law
- Retail pharmacy operations
- Pharmaceutical calculations
- Drug interactions analysis
- Medication reconciliation
- Adverse drug reaction reporting
- Pharmacotherapy optimization
- Immunizations
- Basic life support for health care providers (BLS)
- Financial reporting coordination
- Records management
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Spanish
Elementary
Timeline
Inpatient Staff Pharmacist
Touro Infirmary Hospital
02.2022 - 06.2022
Pharmacist Manager
CVS
08.2019 - Current
APPE Pharmacy Intern
Creighton University
09.2018 - 11.2018
APPE Pharmacy Intern
Creighton University
06.2018 - 03.2019
Pharmacy Intern
Walgreens
09.2015 - 06.2019
Pharmacy Technician | Sales Associates
Walgreens
01.2013 - 05.2015
Visiting Scholar | Divinity and Exploration Participant
Harvard School of Theological Divinity Studies
11.2011 - 11.2011
Supplemental Instructor
Creighton University Student Support Services
09.2011 - 05.2012
Research Scholar
University of New Hampshire
05.2011 - 08.2011
Pharm.D. -
Creighton University School of Pharmacy and Health Professions
Bachelor of Art - Philosophy, Theology, Biology
Creighton University College of Arts and Sciences
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