Dynamic Account Supervisor at Flagship Facility Services with a proven track record in strategic planning and customer relations. Adept at enhancing team performance and operational efficiency, I successfully developed key client partnerships and implemented training initiatives that improved service delivery. Recognized for adaptability and leadership in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Account Supervisor
Flagship Facility Services
08.2019 - 03.2025
Partnered with account team director to drive long-term account planning, growth, and success.
Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
Contributed ideas to concept development, strategic planning, and business operations.
Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
Engaged in daily communication with clients to establish and maintain positive working relationships.
Communicated customer feedback and complaints to team members to promote proper resolution.
Maintained up-to-date knowledge of products and services offered to customers.
Developed and enforced policies and procedures for compliance with company policies.
Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
Facilitated regular team meetings to discuss challenges, successes and strategies.
Monitored daily performance and provided feedback to each team member.
Improved productivity of customer service team by leading training initiatives and revamping schedules.
Communicated best practices among on-site and external personnel to align efforts and goals.
Trained and coached team members on best practices for customer service and sales techniques.
Scheduled and monitored team members' workloads to meet customer needs.
Account Manager
Excela Technologies
09.2016 - 08.2019
Served customers with knowledgeable, friendly support at every stage of account management [Shipping & Receiving, Distribution & front desk Lobby services
Stayed current on company offerings and industry trends.
Kept detailed records of daily activities through online customer database.
Met existing customers to review current services and expand opportunities.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Trained new employees on customer service and organizing strategies.
Developed and maintained strong working relationships with professionals within assigned territory.
Met with customers to discuss and ascertain needs and tailor solutions
Contributed to team objectives in fast-paced environment.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Service Delivery Manager
Novitex
05.2007 - 09.2016
Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
Maintained proper staffing levels to guarantee timely and accurate deliveries.
Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
Interfaced effectively with key accounts, answering questions and delivering exceptional service.
Met with business leaders to better understand IT issues that negatively impacted businesses.
Facilitated completion of deliveries and verified documentation.
Coordinated new hire recruitment, training and development.
Coordinated and led internal and external site team meetings.
Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
Attended staff and client meetings and served as liaison to manage operations for account.
Education
Associate of Science - Business Admin
San Jose State University
San Jose, CA
Skills
Operations
Customer relations
Quality controls
Strategic planning
Teamwork
Staff recruitment
Communication
Team management
Goals and performance
Adaptability
Reliability
Financial management
Time management
Timeline
Account Supervisor
Flagship Facility Services
08.2019 - 03.2025
Account Manager
Excela Technologies
09.2016 - 08.2019
Service Delivery Manager
Novitex
05.2007 - 09.2016
Associate of Science - Business Admin
San Jose State University
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