Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Kim

Milpitas,CA

Summary

Dynamic Account Supervisor at Flagship Facility Services with a proven track record in strategic planning and customer relations. Adept at enhancing team performance and operational efficiency, I successfully developed key client partnerships and implemented training initiatives that improved service delivery. Recognized for adaptability and leadership in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Account Supervisor

Flagship Facility Services
08.2019 - 03.2025
  • Partnered with account team director to drive long-term account planning, growth, and success.
  • Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
  • Contributed ideas to concept development, strategic planning, and business operations.
  • Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
  • Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
  • Engaged in daily communication with clients to establish and maintain positive working relationships.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Monitored daily performance and provided feedback to each team member.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Trained and coached team members on best practices for customer service and sales techniques.
  • Scheduled and monitored team members' workloads to meet customer needs.

Account Manager

Excela Technologies
09.2016 - 08.2019
  • Served customers with knowledgeable, friendly support at every stage of account management [Shipping & Receiving, Distribution & front desk Lobby services
  • Stayed current on company offerings and industry trends.
  • Kept detailed records of daily activities through online customer database.
  • Met existing customers to review current services and expand opportunities.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service and organizing strategies.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs and tailor solutions
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Service Delivery Manager

Novitex
05.2007 - 09.2016
  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Maintained proper staffing levels to guarantee timely and accurate deliveries.
  • Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service.
  • Met with business leaders to better understand IT issues that negatively impacted businesses.
  • Facilitated completion of deliveries and verified documentation.
  • Coordinated new hire recruitment, training and development.
  • Coordinated and led internal and external site team meetings.
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Attended staff and client meetings and served as liaison to manage operations for account.

Education

Associate of Science - Business Admin

San Jose State University
San Jose, CA

Skills

  • Operations
  • Customer relations
  • Quality controls
  • Strategic planning
  • Teamwork
  • Staff recruitment
  • Communication
  • Team management
  • Goals and performance
  • Adaptability
  • Reliability
  • Financial management
  • Time management

Timeline

Account Supervisor

Flagship Facility Services
08.2019 - 03.2025

Account Manager

Excela Technologies
09.2016 - 08.2019

Service Delivery Manager

Novitex
05.2007 - 09.2016

Associate of Science - Business Admin

San Jose State University
Peter Kim