Peter Kim
Milpitas,CA
Summary
Dynamic Account Supervisor at Flagship Facility Services with a proven track record in strategic planning and customer relations. Adept at enhancing team performance and operational efficiency, I successfully developed key client partnerships and implemented training initiatives that improved service delivery. Recognized for adaptability and leadership in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Account Supervisor
Flagship Facility Services
08.2019 - 03.2025
- Partnered with account team director to drive long-term account planning, growth, and success.
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Contributed ideas to concept development, strategic planning, and business operations.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and enforced policies and procedures for compliance with company policies.
- Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Monitored daily performance and provided feedback to each team member.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Trained and coached team members on best practices for customer service and sales techniques.
- Scheduled and monitored team members' workloads to meet customer needs.
Account Manager
Excela Technologies
09.2016 - 08.2019
- Served customers with knowledgeable, friendly support at every stage of account management [Shipping & Receiving, Distribution & front desk Lobby services
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs and tailor solutions
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Service Delivery Manager
Novitex
05.2007 - 09.2016
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Facilitated completion of deliveries and verified documentation.
- Coordinated new hire recruitment, training and development.
- Coordinated and led internal and external site team meetings.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Attended staff and client meetings and served as liaison to manage operations for account.
Education
Associate of Science - Business Admin
San Jose State University
San Jose, CASkills
- Operations
- Customer relations
- Quality controls
- Strategic planning
- Teamwork
- Staff recruitment
- Communication
- Team management
- Goals and performance
- Adaptability
- Reliability
- Financial management
- Time management
Timeline
Account Supervisor
Flagship Facility Services
08.2019 - 03.2025
Account Manager
Excela Technologies
09.2016 - 08.2019
Service Delivery Manager
Novitex
05.2007 - 09.2016
Associate of Science - Business Admin
San Jose State University
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