Summary
Overview
Work History
Education
Skills
References
Timeline
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Peter Leibowitz

Marlborough,MA

Summary

Results-oriented leader with extensive corporate and agency experience. Skilled in building relationships at all levels of an organization. Adapts management style to maximize team and project success in Staffing/Recruiting/Talent Acquisition. Motivates teammates to exceed division and company goals.

Overview

30
30
years of professional experience

Work History

Vice President - Travel Nursing

QS Nurses
04.2023 - Current
  • Joined QS to assist them in the growth and expansion of their Travel Nurse business and their Per Diem offerings
  • Having had experience in both verticals I brought a level of experience and leadership that was not in place previously
  • Following the acquisition of another healthcare Staffing agency, Ascend National Healthcare, I was responsible for the merging of the 2 operations
  • I established new standards of work, KPI, and role expectations as well as the development of the strategy to establish QS Nurses as a viable supplemental staffing resource
  • Established weekly meetings with staff to coach and keep up to date on new opportunities and challenges
  • Responsible for the recruitment and hiring of new Recruiters, Account Managers, and Credentialing personnel
  • Developed Policies and necessary documents (contracts, healthcare forms, others) to allow us to serve our clients and maintain Joint Commission standards that were expected of us
  • Internal expert for both direct reports and Senior Management as they had no previous experience in this vertical
  • Assisted Senior Management in developing revamped processes to better meet the needs of our clients in a more expeditious manner

Regional Vice President – Strategic Program Management

Aya Healthcare
10.2021 - 12.2022
  • Responsible for the oversight of several Strategic Program Management accounts across the Northeast Region
  • Managed 3 of the most successful clients in the organizations' portfolio: MedStar – 100% growth, Mass General Hospital – 400% growth, Ohio State University Medical Center – New Client that we grew to 500 working personnel from zero
  • Develop and nurture client relationships which includes establishing and monitoring key metrics, troubleshooting issues or concerns, evaluating key market/industry trends, and providing counsel and strategy to clients to help them achieve their workforce planning objectives
  • Monitor staffing, establish performance metrics, manage performance to those metrics, training, and development
  • Hiring and development of teams supporting strategic clients
  • Reports included a Regional Manager, numerous Program Managers, and Program Coordinators for each account

Self-Employed

Staffing Industry Consultant
06.2020 - 10.2021
  • Serviced various staffing agencies on projects including: Recruitment training, Assessment and redesign of Recruiting processes, Contract negotiations and Sales, Joint Commission certification – application and processes, Due diligence for potential acquisitions, Compliance and credentialing processes including I-9 and IRS compliance

Chief Executive Officer

Worldwide Staffing
09.2018 - 06.2020
  • Hired to take over the leadership of the organization after previous owners and leadership sold the company to an investment group out of North Carolina
  • Initiated numerous initiatives to improve and update policies and practices that were unsuccessful and, in some cases, did not meet state and federal requirements
  • During my 18 months with Worldwide Staffing, we have completed an overhaul of our HR processes and are nearing the completion of selecting and implementing a new staffing software system that will allow us to compete and operate more efficiently
  • Implemented training for all recruitment and sales personnel that allowed the company to improve GM from 22% to 30+% within my first 9 months
  • Responsible for all budgeting, P&L, collections, and forecasting
  • Coordinated with Sales and Hiring managers to improve workflow processes and provided training to improve on the acquisition of new clients and new employees
  • Implemented Employment policies and Handbook for internal and external employees
  • Established relevant KPIs allowing the team to focus on higher priority placements that generated greater returns for the company

Vice President of Healthcare Services/Travel Nursing

The Execu-Search Group
10.2017 - 06.2018
  • As VP of Travel Nursing, I oversaw and guided the Execu-Search travel recruiting operations
  • This includes P&L/Budget responsibilities, training and developing the skills of our recruiting and sales team, managing our candidate and client interactions, developing and updating our internal processes, engaging communication between all of our support departments, and ensuring we have great customer satisfaction
  • When I joined Execu-Search in October 2017 the Travel team only had placements in 1 state
  • In 6 months, we expanded our services to 16 states with GM increasing YOY from 23% to a high of 32%
  • Re-structured Recruitment team model by consolidating resources and adding new support roles to allow greater focus for recruiters to perform their duties
  • Developed the social media platform for the division allowing us to increase our applicant intake by over 300%
  • Maintained both sales and recruiting activities while managing the day-to-day operations
  • Trained staff in all relevant professional, legal, and industry-specific criteria necessary for them to perform their roles
  • Served as a resource for other divisions in terms of understanding financials, recruitment methodologies, and best practices

Vice President of Recruitment

HealthDrive Corporation
02.2015 - 10.2017
  • Provided end-to-end design, development, and execution of healthcare provider staffing strategies including talent pipeline sourcing, interviewing techniques, candidate selection, site visits, onboarding and all candidate experience initiatives
  • Upon reviewing the Recruiting efforts of the company, I found it necessary to bring in a whole new team while also implementing a new ATS system (iCIMS)
  • We completed the team revamp by the end of June 2015 which allowed our 3rd and 4th quarter production to triple the results of the 1st and 2nd quarter
  • We achieved more hires for the company than had been achieved in its 27-year history
  • 2016 numbers continued the same trajectory as we doubled the number of hires over the 2015 numbers while the company experienced 20% growth in total revenues year over year
  • I restructured our processes and was responsible for the development of a social media plan to meet our recruitment needs
  • Activity on social media sites such as Glassdoor, LinkedIn, and Facebook tripled over the initial 12 months and our Glassdoor rating went from 2.3 to 4.3 in that same time frame
  • The greater brand awareness allowed us to attract more qualified applicants for both our field and corporate opportunities
  • As a player/coach, I manage a team of three direct reports with daily hands-on support regarding all aspects of the recruiting process
  • Carry a full caseload of requisitions – covering our four practices: dentistry, optometry, podiatry, and audiology
  • Continually assess recruitment effectiveness and initiate technology, social media marketing, process, and team performance improvements
  • Define recruitment metrics and develop practical tracking and reporting methods
  • Analyze data to determine functional effectiveness and distribute reports to senior management

Director of Talent Acquisition

Fresenius Medical Care North America
Waltham, USA
06.2010 - 02.2015
  • Recruited to Fresenius to overhaul and re-design their internal staffing function
  • I was charged with transitioning the function from our Denver office to the corporate offices in Waltham, MA
  • This included hiring and training a completely new recruitment team as well as administrative staff
  • Redesigned and developed a working model that has allowed the division to achieve 350% in my four years with Fresenius
  • I was also responsible for a team of 5 Full Cycle recruiters that focused on filling positions in high need/high crisis areas of the country
  • I was initially charged with taking on the recruiting responsibilities for a challenging part of the country
  • Based on the success of that recruitment effort and those of the team I managed, Fresenius re-vamped their entire recruitment model based on these efforts increasing recruiter headcount from 10 to approximately 80 recruiters
  • My role expanded to include various projects to support the company’s overall Talent Acquisition initiatives
  • Implemented companywide policies regarding the use of and placement of agency staff for Fresenius North America resulting in a significant decrease in the utilization of outside agency saving the company in excess of $10 million
  • Developed annual Marketing Plan leveraging various online recruiting resources and social media sites
  • Utilizing sites such as LinkedIn, Facebook, and Twitter as well the development of a dedicated internal career site we have been successful in identifying and recruiting both a significantly greater number and higher quality of candidates to meet the critical needs of the facilities across the U.S
  • Served as a key member of the ATS selection project team
  • Upon the selection of Taleo as the ATS system for FMC North America, I have continued in supporting the implementation by serving as a Trainer and Subject Matter Expert for key personnel on the utilization of the software
  • Coordinated efforts to transition employees of the internal staffing division onto the Fresenius PeopleSoft system allowing us to better maintain and track payroll and employee eligibility
  • Planned and executed a nationwide Ambassador Program as it pertained to the acquisition of Liberty Dialysis
  • The integration included 5000 employees at over 200 locations throughout the United States that needed to transition to Fresenius policies and procedures
  • Designed and implemented Recruiter performance metrics and SLA validating high quality of placements and internal customer satisfaction
  • Produced a New Employee Orientation video to be used as an introduction to Fresenius on all mergers/acquisitions as well as for all new employee orientations for Fresenius North America covering some 9000+ hires annually
  • Consult directly with all levels of leadership, which includes presenting proposals and updates to leadership/ line management
  • Provided hands on recruitment efforts for urgent needs in the Pacific Northwest
  • These efforts were eventually used to model a redesigned nationwide model that increased the field talent acquisition team from 12 recruiters to 80

Director of Product Line Development

Cross Country Staffing
Boca Raton, USA
01.2007 - 06.2010
  • Developed comprehensive business plans for new service lines with sole responsibility for the implementation and ongoing management of all new business units
  • This included all budgeting and P&L responsibilities
  • New business units would remain under my supervision until the businesses could be transitioned to an established operating unit
  • In 2010 our most successful brand, CRU48 Rapid Response Nursing was able to achieve its annual revenue goals by the end of Q1 of that same year
  • Launched the following divisions during my tenure: NovaPro Dialysis, a division focused on serving some 5000+ dialysis clinics
  • CRU48, Rapid Response Nursing provides highly experienced health care professionals on short notice
  • We were able to achieve extremely high gross margins not previously seen in other like divisions of the company
  • Cross Country Pharmacy, focusing efforts on supplying Pharmacists and Pharmacy Techs to both clinical and retail settings and Cross-Country Government Services
  • This division dealt with the very complex process of bidding on government contracts and partnering with other companies in order to gain access to government postings
  • Solicited input of CCS Sr
  • Management, business unit leaders, sales, internal operations, and customers to identify and develop an understanding of industry trends
  • Gathered and utilized market research and competitive intelligence in making recommendations to senior management and executing product strategies aligned with corporate goals
  • Conducted presentations on the product development process and projects, represented the business unit at conferences, sales meetings, customer meetings, or cross-organizational internal meetings
  • Proactively consulted with business unit leaders to set strategic direction, understand business issues, share information, and solicit feedback on development efforts

Director of Account Services

Cross Country Staffing
Boca Raton, USA
04.2005 - 12.2006
  • Promoted and relocated from our Malden, MA location to our corporate offices in Boca Raton to oversee the Account Services Division
  • Supervised 35 employees including all Account Managers, Clinical Liaisons and Compliance Auditors in both the Malden and Boca Raton offices
  • With $700 million in sales annually the team was responsible for sales, customer service and quality management for over 1500 healthcare facilities across the U.S
  • Responsible for communicating account services vision, defining the optimal organization structure and achieving revenue, operating profit, customer satisfaction and QI goals for CSS
  • Developed and owned the Account Services Plan including market and competitive analysis, development of initiatives aimed at increasing market share, maximizing available job base, creating strong relationships with clients, and improving conversion rates and QI compliance
  • As a member of the CCS Senior Management Team worked with peers to align sales resources and sales support with operational business needs
  • Work closely with Vice President for Sales and Service to achieve company’s financial and operational goals that exceeded $700 million in annual revenue
  • Established the resources needed to successfully execute the account services plan by hiring, coaching, developing people, supervising, motivating and monitoring the performance of the team

Team Leader/Recruiter

Cross Country Staffing
Boca Raton, USA
07.1996 - 04.2005
  • Managed day-to-day operations for both the Boston and Boca Raton offices to ensure maximum production and achievement of the division and company's goals
  • Supervised a staff of 15 Recruiters and Associates
  • I was responsible for training them in sourcing and recruiting techniques as well as establishing metrics for each recruiter and the team overall
  • Participated in the planning and implementing of operating objectives as well as providing assistance in the planning of the division's annual budget and operating plans for the coming year
  • Worked closely with sister companies to develop best means of maximizing our relationships and efforts in order to best meet the needs of the parent company and its shareholders
  • Responsible for the interviewing and hiring of all new recruitment staff for both the Boston and Boca Raton offices
  • Developed and maintained a pool of employees for placement throughout the United States for short term and permanent placements
  • Trained new employees in recruitment practices and computer programs used to maintain employee database including Peoplesoft, Microsoft Office applications as well as company specific database programs

Regional Sales Manager

Cross Country Staffing
Boca Raton, USA
06.1994 - 07.1996
  • Developed a strong national client base through cold calling of rehab management companies, hospitals, nursing homes and a variety of other health care settings
  • Negotiated national contracts with top rehab companies throughout the U.S
  • Attended national conferences for occupational therapy, physical therapy and speech language pathology in order to recruit and promote company services
  • Developed systems utilized throughout the entire sales/marketing team to ensure proper follow up, maintenance of records and to provide focus to sales activities

Education

Bachelor of Arts - Sociology

North Adams State College
North Adams, MA

Skills

  • Executive Level Leadership
  • Sourcing Strategies
  • Budget and P&L Responsibilities
  • Brand Development
  • Contract Negotiations
  • Relationship Building
  • Account Management
  • Compliance Adherence
  • Software/Program Training
  • Business Development

References

Available Upon Request

Timeline

Vice President - Travel Nursing

QS Nurses
04.2023 - Current

Regional Vice President – Strategic Program Management

Aya Healthcare
10.2021 - 12.2022

Self-Employed

Staffing Industry Consultant
06.2020 - 10.2021

Chief Executive Officer

Worldwide Staffing
09.2018 - 06.2020

Vice President of Healthcare Services/Travel Nursing

The Execu-Search Group
10.2017 - 06.2018

Vice President of Recruitment

HealthDrive Corporation
02.2015 - 10.2017

Director of Talent Acquisition

Fresenius Medical Care North America
06.2010 - 02.2015

Director of Product Line Development

Cross Country Staffing
01.2007 - 06.2010

Director of Account Services

Cross Country Staffing
04.2005 - 12.2006

Team Leader/Recruiter

Cross Country Staffing
07.1996 - 04.2005

Regional Sales Manager

Cross Country Staffing
06.1994 - 07.1996

Bachelor of Arts - Sociology

North Adams State College

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Peter Leibowitz