Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Peter Leung

San Francisco,CA

Summary

Accomplished Senior Field Technician with expertise in equipment maintenance and customer relations, honed at Flash Parking. Proven track record in enhancing operational efficiency and implementing process improvements. Skilled in advanced troubleshooting and team collaboration, consistently exceeding client expectations and driving satisfaction by over 20%.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Field Technician

Flash Parking
San Francisco, CA
02.2025 - Current
  • Installed and maintained parking equipment at client locations.
  • Troubleshot system issues to ensure operational efficiency.
  • Conducted regular inspections of parking technology and infrastructure.
  • Collaborated with team members to resolve technical challenges on-site.
  • Provided training to new technicians on equipment handling and safety protocols.
  • Assisted clients with software and hardware setup for parking management systems.
  • Documented service reports for completed maintenance tasks and repairs.
  • Communicated effectively with clients regarding service updates and technical support.
  • Managed multiple projects simultaneously while adhering to deadlines.
  • Configured network devices such as routers, switches, firewalls.
  • Performed advanced troubleshooting and repair of complex mechanical, hydraulic, electrical, and electronic systems in the field.
  • Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
  • Installed, maintained, and calibrated sophisticated test equipment.
  • Recommended upgrades to existing systems based on industry standards.
  • Generated detailed reports outlining progress made during each service call.
  • Repaired defective components using specialized tools and diagnostic equipment.
  • Trained customers on the use and operation of complex systems in the field.
  • Provided technical guidance to junior technicians on site issues.
  • Developed innovative solutions to challenging technical problems.
  • Led teams in the installation and commissioning of new systems at customer sites.
  • Trained new team members, established schedules and managed inventory.
  • Coordinated with other technicians to complete projects on time.
  • Analyzed data from multiple sources to identify root causes of system failures.
  • Conducted tests to ensure proper operation of systems after repairs or maintenance activities were completed.
  • Diagnosed tool, equipment and machinery malfunctions.
  • Monitored performance parameters for accuracy and reliability.
  • Maintained accurate records of service calls, parts usage, labor costs.
  • Ensured compliance with safety regulations during all phases of operations.
  • Provided on-site technical support for customers' operational needs.
  • Diagnosed malfunctions using schematics and wiring diagrams.
  • Drove company vehicles to and from customer locations to perform field maintenance.
  • Utilized handheld device to update work order status.
  • Maintained records by documenting installation, services and repairs.
  • Applied company safety policies consistently when performing daily tasks.
  • Verified system functionality by testing equipment and connections, identifying and correcting problems.
  • Educated customers about company's products and services to present service upgrade opportunities.
  • Traveled to field locations to evaluate equipment and performance.
  • Used logging tools to collect data from field, supporting engineer analysis.
  • Interfaced with third-party providers to troubleshoot equipment issues.
  • Instructed and trained customers on usage and operation to improve equipment performance.
  • Managed inventory of field supplies and equipment to ensure availability and readiness.
  • Communicated effectively with clients and stakeholders to provide project updates and findings.
  • Installed and troubleshooted field instrumentation and monitoring devices.
  • Implemented site restoration and cleanup activities post-sampling or equipment installation.
  • Documented field observations and data accurately for analysis and reporting.
  • Interpreted technical manuals and schematics to facilitate equipment installation and maintenance.
  • Participated in training sessions to stay updated with industry standards and technologies.
  • Adapted to diverse outdoor conditions and terrains while performing fieldwork.
  • Collaborated with cross-functional teams to address technical issues and improve field operations.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed scheduled appointments on time to drive quality service.
  • Kept records of parts and equipment used in projects to update inventory.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Serviced and repaired designated equipment to meet company standards and specifications.
  • Met and exceeded customer demands through responsive and accurate on-site maintenance.
  • Provided technical support and guidance to new team members and interns.
  • Followed safety protocols and procedures to ensure personal and public safety.
  • Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.

Field Service Manager

Skidata
San Francisco, CA
03.2020 - 02.2024
  • Managed field service operations across multiple client sites.
  • Trained and mentored technicians on equipment troubleshooting and repair.
  • Coordinated scheduling of service visits to optimize technician availability.
  • Developed maintenance plans for customer equipment and systems.
  • Oversaw inventory management for spare parts and tools in the field.
  • Ensured compliance with safety regulations and company standards in operations.
  • Facilitated communication between clients and technical teams for issue resolution.
  • Implemented process improvements to enhance service delivery efficiency.
  • Monitored inventory levels for spare parts and supplies for field service technicians.
  • Developed and implemented field service policies and procedures.
  • Coordinated with vendors to provide timely repair services to customers.
  • Reviewed customer contracts for accuracy prior to signing off on completion of job order.
  • Coordinated installation and technical support of equipment.
  • Provided ongoing support to customers during installation process ensuring proper use of equipment being serviced.
  • Assisted with development of marketing materials highlighting features, benefits of products, services offered by company.
  • Oversaw onsite and offsite maintenance, repair and installation jobs.
  • Analyzed customer feedback to identify areas for improvement in service delivery processes.
  • Initiated process improvements to reduce cost of services.
  • Increased productivity of field technicians by accurately delegating tasks to many employees.
  • Established staff schedules and assignments based on needs and equipment availability.
  • Worked closely with engineering teams to design new products based on customer feedback from the field.
  • Resolved customer complaints regarding field service operations.
  • Developed strategies for improving customer satisfaction ratings within specified timeframe.
  • Organized, directed, supervised and evaluated the work of assigned personnel.
  • Analyzed data collected from previous jobs to determine areas where improvements can be made for future projects.
  • Trained new employees on company policies and procedures related to field service operations.
  • Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.
  • Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
  • Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
  • Scheduled preventive maintenance visits to ensure optimal performance of equipment in the field.
  • Ensured compliance with safety regulations while performing duties in the field.
  • Utilized problem solving techniques to identify root causes of technical issues encountered in the field.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.
  • Investigated customer complaints related to quality control issues in the field.
  • Identified trends in customer feedback that could be used to improve overall efficiency in operations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Proposed or approved modifications to project plans.

Area Manager

ABM Parking Services
San Francisco, CA
12.1997 - 02.2020
  • Managed daily operations across multiple facilities ensuring compliance with company standards.
  • Trained and supervised staff on safety protocols and operational procedures.
  • Coordinated schedules and assignments to optimize workforce efficiency and coverage.
  • Conducted regular inspections to maintain cleanliness and service quality in facilities.
  • Implemented training programs to enhance employee skills and teamwork dynamics.
  • Developed and maintained positive relationships with clients to ensure satisfaction.
  • Monitored inventory levels and ordered supplies to meet operational needs efficiently.
  • Facilitated communication between upper management and site teams for effective operations.
  • Supervised employees, ensuring optimal productivity.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Resolved conflicts between employees or customers in a professional manner.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Managed staff schedules to ensure adequate coverage and efficiency.
  • Supervised daily operations across multiple parking facilities.
  • Developed training programs for new employees to enhance service quality.
  • Implemented safety protocols to maintain compliance with industry standards.
  • Coordinated communication between management and team members effectively.
  • Analyzed operational workflows to identify areas for improvement.
  • Oversaw inventory management of supplies and equipment for parking services.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Monitored and evaluated district performance to ensure goals were met.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Streamlined operational efficiencies by successfully hiring top talent driving productivity.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.

Education

GED -

Galileo High School
San Francisco
04-1997

Skills

  • Equipment maintenance
  • Technical support
  • System troubleshooting
  • Network configuration
  • Customer service
  • Project management
  • Safety compliance
  • Employee training
  • Process improvement
  • Team collaboration
  • Service documentation
  • Client communication
  • Inventory management
  • Solution development
  • Parcs equipment expertise
  • Schedule management
  • Customer relations
  • Equipment installation
  • Hardware repair
  • Performance testing
  • Team oversight
  • System maintenance
  • Schedule coordination
  • Electrical systems
  • Advanced troubleshooting
  • Troubleshooting skills
  • Programming
  • Data collection
  • Network connectivity
  • Diagnostic testing
  • Software support
  • Root-cause analysis
  • System upgrades
  • Materials management
  • System configuration
  • Hardware and software installation
  • Component repair
  • Field operations
  • Cable pulling
  • Technical writing
  • Preventative maintenance
  • Instrumentation configuration
  • Professional communication
  • Workplace safety
  • System design
  • Power tools usage
  • Fleet maintenance
  • Troubleshooting techniques

Certification

  • OSHA 30 certified
  • Contractor License
  • hardware and software certified

Accomplishments

  • Employee of the month
  • Flanny award
  • Most valued employee

Languages

English
Professional
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Limited

Timeline

Senior Field Technician

Flash Parking
02.2025 - Current

Field Service Manager

Skidata
03.2020 - 02.2024

Area Manager

ABM Parking Services
12.1997 - 02.2020

GED -

Galileo High School

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Peter Leung