Peter Ley
Milford,PA
Summary
Proven sales specialist with a track record of enhancing customer satisfaction and increasing sales conversion rates at Lowes Home Improvement. Expert in product knowledge and competitor awareness, coupled with exceptional problem-solving and customer service skills. Successfully mentored team members, contributing to professional growth and store performance. Demonstrated safety and efficiency as a Class A CDL Truck Driver, maintaining positive client relationships.
Overview
30
30
years of professional experience
Work History
Millwork & Appliances Sales Specialist
Lowes Home Improvment
10.2023 - Current
- Followed up with vendors and customers to resolve delivery orders quickly.
- Handled customer complaints with professionalism and empathy, resolving issues to the satisfaction of all parties involved.
- Delivered engaging product demonstrations that highlighted key selling points, resulting in increased sales conversion rates.
- Assessed customer satisfaction with regular post-purchase check-ins.
- Worked with members of other units to support cohesive shopping experiences.
- Actively sought out opportunities for upselling additional products or services based on individual customer preferences, generating increased revenue streams for the store.
- Assisted store management in achieving sales targets through proactive promotion of appliance products and services.
- Learned specifications, advantages and disadvantages to over [Number] competing brands to make best recommendation to individual customers.
- Participated in regular training sessions to continuously expand knowledge on new appliances and technology advancements, maintaining a competitive edge within the market.
- Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
- Increased customer satisfaction by providing knowledgeable product recommendations and personalized solutions.
- Mentored and trained new team members on product knowledge and sales techniques, contributing positively to their professional growth and overall team performance.
- Assisted customers in financing options, helping them make informed decisions about payment plans best suited for their budgetary needs.
- Developed strong relationships with customers, leading to repeat business and positive word-of-mouth referrals.
- Operated store equipment to promote safety and reduce injury.
Class A CDL Truck Driver
Penske Logistics/ Cardinal Health & Baxter Health
04.1994 - 01.2024
- Operated with safety and skill to avoid accidents and delays.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Navigated various terrains and weather conditions, ensuring safe and efficient transportation of goods.
- Maintained a high level of safety awareness with thorough pre-trip inspections and adherence to traffic laws.
- Provided excellent customer service during pick-ups and deliveries to maintain positive relationships with clients.
- Developed strong rapport with customers through punctuality, professionalism, and effective problem-solving skills during challenging circumstances.
Education
High School Diploma -
Suffern High
Suffern NY06.1983
Skills
- Competitor Awareness
- Sales strategy development
- Customer Needs Assessment
- Product Knowledge Expertise
- Customer Service
- Friendly and Helpful
- Honest and Dependable
- Problem-Solving
Timeline
Millwork & Appliances Sales Specialist
Lowes Home Improvment
10.2023 - Current
Class A CDL Truck Driver
Penske Logistics/ Cardinal Health & Baxter Health
04.1994 - 01.2024
High School Diploma -
Suffern High
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