Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Peter Lim

Long Beach,CA

Summary

Enthusiastic IT Support roles polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Analyst

Allison Construction
02.2023 - 05.2023
  • Provided remote support for 35 users on hardware and software
  • Installing and configuring, computer, hardware, software systems, network, printers, and scanners
  • Responding in a timer in a timely manner to service issues and request
  • On site support one required for hardware or network issues.

IS Lead Specialist

Randstand
06.2022 - 12.2022
  • Providing on-site support of computing equipment and software including complex needs and analysis, configurations, installations, moves and changes for supported locations
  • Manage spare equipment inventory and related documentation
  • Support VOIP with Cisco Configuration Manager
  • Adding profiles /Editing/ Creating /Deleting
  • MS Office 2019 application support
  • Responsible for coordinating and facilitating site IT activities
  • Perform server room maintenances and management as needed.

Lead IT Project Technical Support

Outsource Technical Contractor
11.2021 - 05.2022
  • Manage IT Project to upgrade 230 Windows 7 computer to Windows 10
  • Upgrading computers using in-step upgrade to Windows 10
  • Hardware, software upgrades and network issues
  • Imaged computers to Windows 10 and cloned hard drives for data backup solutions
  • Manage Project on upgrading of 335 Fabguard Tool computers from Windows 7 to Windows 10
  • Written documentation for procedures and protocol
  • Such as Window 10 new device checklist.

Contractor

TSS IT Support
11.2020 - 11.2021
  • Windows 7 to10 upgrade project team member
  • Deploying two to three Windows 10 devices to hospital caretakers
  • Data backup and restore
  • Including applications, printers, local data and shared drives
  • Imaging computers with SCCM USB and Pixie boot for Windows 10
  • Local and remote support for computer hardware and software
  • RMA warranty computer devices for replacement from Dell and Lenovo.

Contractor

IT Support
08.2019 - 09.2020
  • Migration project with Active Directory consolidation and 800 device thin client upgrades at hospital
  • Work in Active Directory and Group Polices to look up and troubleshoot accounts
  • Troubleshooting LAN and WLAN network connections
  • Experience with Microsoft Windows Registry
  • Work with Active Directory Group Polices
  • Day-to-day hardware inventory for new and existing computer equipment
  • Using ticketing system Service Now for supporting daily support tickets
  • Ticket per day about twenty to twenty-five tickets
  • Imaging computers with Microsoft SCCM imaging software
  • Provide onsite and remote support for hospital associates
  • Support tickets over the phone or using VNC software to remote connect screen share
  • Troubleshoot and configure MAC OS devices
  • Supporting local and TCIP network printing
  • Software support was UniPrint
  • IT computer lab equipment and office moves
  • Enabling and disabling network ports on switches
  • AD migration from Stjoe.org to Providence.AD domain.

IT Site Administrator

Eagle Home Mortgage
08.2015 - 10.2018
  • Installs, configures, and troubleshoot desktop systems software and hardware
  • Operating systems upgrades refresh from Win 7 to Win 10 for over 1500 computers
  • Migrating users' mailboxes from Office 2016 to Office 365
  • Backup for initial response for process with outages and IT related incidents
  • Experience with setup and configuring MAC OS devices
  • Encrypting and troubleshooting hardware and software
  • Experience with MS Group Policies
  • Adding and removing access
  • Provide day-to-day technical support for end users on computer hardware and software
  • Create and monitor Service Now support ticketing software
  • Also use ticketing software to inventory IT equipment and deploy daily Microsoft update patches
  • Install and configure SCCM images for new and return desktops/laptop computers
  • Troubleshoot network and ISP outages for remote site locations in Southern California branches
  • Use Protocol FTP/SFTP for data transfer and data encryption
  • Configure and setup network printers using Printer Logic software
  • Provide Tier 2 support for Office 365 support for emails and MS One Drive
  • Support VOIP Skype phones and VM mailboxes
  • Reset VM password
  • Troubleshooting Skype phones and Cisco devices
  • Support ticket count was 20-35 daily
  • Dell Kace ticketing software used with Mcafee EPO encryption
  • Worked on VOIP, DNS and TCPIP networking
  • RMA request for warranty computer equipment
  • Work with vendors on hardware RMA and warranty replacements
  • Provided and demonstrated in selecting methods and techniques for obtaining solutions
  • Deploy Windows 10 operating systems to laptops and desktops
  • Provide project support for updating devices on Windows 7 to Windows 10 environment
  • Setup and configure Surface Book Pros Windows 10.1 in enterprise environment
  • IT Procuremet asset management inventory procedures
  • Configure and troubleshoot VOIP Phones and cell phones
  • Worked with Vendors to support applications in Smartworks such as Albridge, Morning Star, MGP, Docupace, and Net X360
  • Provided assistance with data cleanup projects to ensure data integrity
  • Lead Technical support team leader for 11 associates
  • Experienced in setting up and troubleshooting Office Outlook 2010 and Office 365
  • Experienced team lead and team player with good organizational skills and attention to detail
  • Developed reports
  • Supported users by troubleshooting Microsoft Outlook and Microsoft web access issues
  • Created and closed new services support trouble tickets daily
  • Provide training documentation for local hosted apps including Outlook, MGP, Albridge, Morning Star, and Docupace.

Education

No Degree - Microsoft MCSE Course

PCI College
Cerritos, CA
06.2004

High School Diploma -

Millikan High School
Long Beach, CA
06.1997

Skills

  • Connectwise
  • Kaseya
  • Blackberry Enterprise
  • Trend Micro
  • Track IT
  • VOIP
  • Peregrine Ticket
  • MS Office 2003/2007/2010/2013/Office 365
  • HP Service Manager
  • LogMein
  • Salesforce
  • VMWare
  • MYSQL
  • MS Outlook
  • Adobe
  • Service Now

Certification

  • CompTIA A++
  • Microsoft MCP 2003
  • Citrix CCA 4.0
  • Agile Scrum Master 2023

Languages

English
Native or Bilingual

Timeline

IT Analyst

Allison Construction
02.2023 - 05.2023

IS Lead Specialist

Randstand
06.2022 - 12.2022

Lead IT Project Technical Support

Outsource Technical Contractor
11.2021 - 05.2022

Contractor

TSS IT Support
11.2020 - 11.2021

Contractor

IT Support
08.2019 - 09.2020

IT Site Administrator

Eagle Home Mortgage
08.2015 - 10.2018

No Degree - Microsoft MCSE Course

PCI College

High School Diploma -

Millikan High School

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Peter Lim