Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Peter Lok

Jacksonville,FL

Overview

4
4
years of professional experience
1
1
Certification

Work History

Intramural Referee

UF RecSports
08.2023 - Current
  • Enforce sports rules in intramural games to ensure fair play and maintain game integrity.
  • Manage conflicts between players and teams, promoting sportsmanship and a positive competitive environment.
  • Communicate effectively with participants, providing clear explanations of calls and contributing to the overall success of the program.

Gator Guest Services Associate

UF Athletic Association
01.2023 - 08.2024
  • Supported front-end ticket operations for large-scale events, assisting with guest entry, will call, and resolving ticket issues at gates for up to 90,000 attendees.
  • Operated Ticketmaster Presence scanners to validate tickets and troubleshoot scanning errors, ensuring efficient fan entry and minimizing delays.
  • Addressed ticket-related concerns on-site, including reprints, invalid scans, and seating issues, while maintaining a professional and fan-friendly front-of-house experience.

Theatre Associate

Cinemark
07.2021 - 08.2022
  • Handled high volumes of customer inquiries and ticket purchases over the phone and in-person, ensuring prompt and courteous service.
  • Processed ticket transactions, managed seat assignments, and resolved customer issues using point-of-sale systems.
  • Collaborated with management to streamline box office operations and improve efficiency during peak showtimes and special events.

Education

Bachelor of Science - Sports Management, Minor Mass Comm.

University of Florida
Gainesville, FL

Skills

  • Microsoft Office Suite
  • Adobe Creative Cloud
  • R Programming
  • IBM SPSS
  • Tableau
  • Salesforce (CRM)
  • Event Ticketing Systems (Ticketmaster Presence)
  • Customer Service & Conflict Resolution
  • On-Site Operations & Troubleshooting

Certification

  • Mobile Marketing Strategy
  • Google Analytics Individual Qualification
  • Hootsuite Platform Certification
  • Salesforce Essential Training
  • Microsoft BI (in-progress)

Affiliations

  • Pi Delta Psi, Fraternity, Inc., Gainesville, FL
  • Vice President External
  • Increased Instagram engagement by 20% through managing content creation, including graphics, videos, and captions tailored to fraternity events, recruitment, and philanthropy.
  • Developed and executed social media strategies to promote chapter initiatives, boost event attendance, and uphold a strong fraternity brand presence.
  • Tracked analytics, engaged with followers, and leveraged trends to optimize content performance, enhance outreach, and strengthen alumni and community relationships.

Timeline

Intramural Referee

UF RecSports
08.2023 - Current

Gator Guest Services Associate

UF Athletic Association
01.2023 - 08.2024

Theatre Associate

Cinemark
07.2021 - 08.2022

Bachelor of Science - Sports Management, Minor Mass Comm.

University of Florida

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Peter Lok