Peter Luens Romelus
Tampa,Florida
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Arise Platform, where I enhanced customer loyalty through empathetic service and resolving complaints efficiently. Skilled in active listening and critical thinking, I significantly improved retention rates and customer satisfaction. Expert in leveraging product knowledge and computer proficiency to meet diverse client needs.
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Sales Associate
William Sonoma
10.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Arise Platform
07.2021 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Florida College Academy
7032 Temple Terrace Hwy, Temple Terrace, FL 33637Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Product knowledge
- Quality control
- Research
- Relationship building
- Computer proficiency
- Team development
Languages
English
Full Professional
Timeline
Sales Associate
William Sonoma
10.2023 - 09.2024
Customer Service Representative
Arise Platform
07.2021 - 03.2024
High School Diploma -
Florida College Academy
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