Peter Machira
Customer service
Lancaster,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Gss Certis
10.2017 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
St Augustine Sec School
Kenya 11.2011
Skills
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Needs Assessment
- Upselling Products and Services
- Customer Retention Strategies
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Service and Assistance
Timeline
Customer Service Representative
Gss Certis
10.2017 - 04.2022
St Augustine Sec School
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