Peter Marik
Learning and Development Expert
Waterford,MI
Summary
Results-driven training and development professional with a strong track record in productivity and efficient task completion. Specialized in instructional design, employee engagement strategies, and performance management systems. Proven ability to enhance organizational growth through effective communication, leadership, and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contact Center Solutions Director of Training
Peckham
Lansing, MI
11.2024 - 05.2025
- Established internal CCS Training SharePoint site, featuring a coach’s corner and training events calendar.
- Developed customized micro-learning library with technical and power skills content, including external podcasts and expert presentations.
- Designed comprehensive staff onboarding journey over 90 days, integrating touchpoints within Workday Journeys.
- Created over 150 micro-learnings and job aids, transitioning from narrated PowerPoints to Vyond and Articulate 360 modules.
- Implemented project for visually impaired team members to innovate resources and enhance CCS support structures.
- Revamped Six Sigma certification program with structured pathways for Yellow Belt and Green Belt levels.
- Reconstructed Major Grants program for CompTIA Security+ certifications, transitioning to Pluralsight for broader access and online learning.
Client Learning Design Consultant
Mindshift Strategies
Detroit, MI
08.2024 - 11.2024
- Created engaging multimedia content, including videos, animations, and infographics, to enhance learner engagement and knowledge retention.
- Implemented responsive design principles to ensure seamless learning experiences across desktop, tablet, and mobile devices.
- Utilized instructional design models (e.g., ADDIE, SAM) to create effective and pedagogically sound e-learning courses.
- Integrated gamification elements and scenario-based learning to increase learner motivation and course completion rates.
- Managed multiple e-learning projects simultaneously, consistently meeting deadlines and exceeding client expectations.
- Utilized project management software (e.g., Microsoft Project, Asana, Trello) to track project milestones, allocate resources, and manage timelines.
- Conducted thorough needs assessments and develop comprehensive project plans, including timelines, budgets, and resource allocation.
- Managed stakeholder expectations through clear communication, regular progress updates, and proactive risk mitigation strategies.
Data Literacy Team Lead/Training Manager
Anika Systems (USCIS/DHS Contract)
Leesburg, VA
11.2023 - 08.2024
- Designed Data Analyst Intermediate certification program set to launch in 2025.
- Managed project timelines and deliverables to ensure alignment with client expectations.
- Developed standard operating procedures to streamline daily operations and reduce errors.
- Reviewed RFPs and authored proposals for federal contract awards.
- Established framework for Communities of Practice and Centers of Excellence using Confluence.
- Introduced agile methodologies, enhancing team adaptability and operational efficiency.
- Leveraged LLM technologies to develop university certification components, including chatbots and learning modules.
Senior Technical Training Specialist/eLearning Development
Dematic
Grand Rapids, MI
08.2021 - 11.2023
- Developed comprehensive instructional materials using ADDIE and adult learning principles.
- Collaborated with engineering teams to update training materials and content.
- Conducted training needs analysis to identify gaps and requirements for each training module.
- Collaborated with subject matter experts to create targeted learning modules, enhancing program efficacy.
- Simplified complex technical processes into clear content for diverse stakeholders.
- Implemented Workday Learning for eLearning course development within the organization.
- Utilized GenAI tools to enhance training and instructional documentation creation.
- Provided status updates in weekly project meetings, addressing challenges and implementing solutions to improve project efficiency.
Sr. Instructional Advisor/eLearning Developer
GDiT
Falls Church, VA
01.2021 - 11.2021
- Led implementation of Agile project management framework using Confluence and Jira for Scrum events and PI Planning.
- Orchestrated requirement gathering sessions with 18 stakeholder groups, integrating feedback into monthly progress reports.
- Managed multiple priorities in fast-paced environment, ensuring timely delivery of project milestones.
- Spearheaded design and development of information-gathering chatbots to enhance user experience through data integration.
- Pioneered AI-powered design prompts for course creation, streamlining instructional design process and improving content quality.
- Fostered collaborative work environment to enhance communication among cross-functional teams.
- Mentored team members in Agile methodologies to promote skill growth and elevate team performance.
Learning Project Manager
Pathways Learning Strategies
Detroit, MI
09.2013 - 12.2020
- Designed and executed phased learning frameworks, ensuring timely delivery of training programs.
- Developed comprehensive data literacy training programs, enhancing clients' ability to interpret complex information.
- Implemented Cornerstone OnDemand LMS for efficient management and delivery of learning programs.
- Managed Workday HR systems implementations and created training modules for staff at Intuit.
- Leveraged ADDIE, Kirkpatrick, Bloom's, and Merrill's frameworks to evolve literacy-focused programs.
- Designed eLearning and blended courses in business skills, including negotiations and conflict management.
- Conducted needs assessments to refine learning initiatives based on data-driven insights.
Senior Trainer and Instructional Designer
Flagstar Bancorp
Troy, MI
02.2011 - 08.2013
- Developed and delivered comprehensive training programs through eLearning, blended learning, and live facilitation on VA, FHA, construction, and bank lending mortgage programs.
- Collaborated with subject matter experts to analyze training needs and design effective instructional materials.
- Facilitated instructor-led sessions and workshops, employing diverse instructional techniques for various learning styles.
- Participated in mortgage servicing platform upgrades by adapting tools and creating relevant training materials.
Education
Doctorate - Organizational Leadership (ABD)
University of Phoenix
Tempe, AZMBA - Business and Accounting
University of Phoenix
Tempe, AZBachelor of Arts - English And German
Hillsdale College
Hillsdale, MISkills
- Organizational change management
- Graphics design/videography
- Project management (PMP)
- LLM and AI integration in training
- Budgeting and forecasting
- Agile methodologies
- Training documentation creation
- Team leadership
- Strategy creation
- AI-assisted instructional design
- Coaching and mentoring
- E-learning development
- Classroom live facilitation
- Certification program design
- Training needs assessment
- Management staff collaboration
- Workshop facilitation
- Cross-functional collaboration
- Training program assessment
- Technology integration
- Adult learning theory
- Mentoring
- Instructional methodologies
- Training material development
- Training program modification
- Cross-functional team development
- Staff development plans
- Instructor evaluations
- Management team development
- Knowledge management
- Workforce development
Systems And Applications
- Camtasia
- Snag-It
- Adobe Creative Suite
- Blackboard
- Articulate
- Right Answers
- Blackbaud
- SharePoint
- Captivate
- Vyond
- Moodle
- Cornerstone
- Brightspace
- Workday
- ServiceNow
- UKG
- Paylocity
- Salesforce
- GitHub
- Power BI
- Snowflake
- Microsoft Forms
- Python
- GenAI
- Tovuti
- Calabrio
- Ulysses
- JAWS
- Visio
- Power Point
- Excel
- Confluence
- Jira
- WorkBoard
- AWS
Certification
- SAFe Agile Scrum Master
- Agile Practitioner
- DevOps
- Leadership
- PMP (PMI) Certification
Security Clearances
- Public Trust
- Secret
Key Skill Areas
- Organizational Change Management
- Graphics Design/Videography
- Project Management (PMP)
- LLM and AI Integration in Training
- Budgeting and Forecasting
- Agile Methodologies
- Training Documentation Creation
- Team Leadership
- Strategy Creation
- AI-Assisted Instructional Design
- Six Sigma
- Coaching and Mentoring
- ELearning Development
- Facilitation
- Certification Program Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefitsPaid time offPaid sick leavePersonal development programsWork-life balanceLanguages
English
Native language
German
Proficient (C2)
C2
Software
Camtasia
Articulate 360
Adobe Captivate
Gamma
ChatGPT
Microsoft Copilot
Jira
Confluence
Workday
Snag-It
Adobe Photoshop
Adobe Illuminate
Brightspace
Cornerstone OnDemand
Tovuti
Moodle
Vyond
Calabrio
Ulysses
Microsoft Visio
WorkBoard
SharePoint
BlackBoard
ServiceNow
Paylocity
Github
Timeline
Contact Center Solutions Director of Training
Peckham
11.2024 - 05.2025
Client Learning Design Consultant
Mindshift Strategies
08.2024 - 11.2024
Data Literacy Team Lead/Training Manager
Anika Systems (USCIS/DHS Contract)
11.2023 - 08.2024
Senior Technical Training Specialist/eLearning Development
Dematic
08.2021 - 11.2023
Sr. Instructional Advisor/eLearning Developer
GDiT
01.2021 - 11.2021
Learning Project Manager
Pathways Learning Strategies
09.2013 - 12.2020
Senior Trainer and Instructional Designer
Flagstar Bancorp
02.2011 - 08.2013
Doctorate - Organizational Leadership (ABD)
University of Phoenix
MBA - Business and Accounting
University of Phoenix
Bachelor of Arts - English And German
Hillsdale College
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