Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Peter Mateo

'Ewa Beach

Summary

Dynamic operations leader with a proven track record at Dave & Buster's, excelling in staff scheduling and customer service. Expert in budget management and performance analysis, driving operational improvements that enhance guest satisfaction. Adept at training development and conflict resolution, fostering a high-performing team culture.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Dave & Buster's
Honolulu
02.2023 - Current
  • Assisted in managing daily operations of entertainment and dining facilities.
  • Coordinated staff schedules to ensure optimal service levels throughout shifts.
  • Trained new team members on company policies and customer service standards.
  • Monitored inventory levels and ordered supplies to maintain adequate stock.
  • Implemented operational improvements to enhance guest experience and efficiency.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Conducted regular staff meetings to communicate updates and encourage teamwork.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Ensured that customer service standards were met or exceeded at all times.

Regional General Manager

Mcdonalds, Kreed Inc.
Kapolei
03.2021 - 02.2023
  • Led regional operations to enhance service delivery and customer satisfaction.
  • Managed team performance through regular training and feedback sessions.
  • Oversaw budget management, ensuring optimal resource allocation across regions.
  • Collaborated with cross-functional teams to implement best practices and streamline processes.
  • Ensured compliance with company policies and regulatory requirements across all operations.
  • Analyzed data from customer feedback surveys to identify areas of improvement.
  • Reviewed financial statements from each store to identify areas of cost savings or revenue enhancement opportunities.
  • Conducted regular meetings with store managers to review performance metrics and discuss action plans for improvement.
  • Created budgets for each store location and monitored spending against those budgets on a monthly basis.
  • Directed the operational activities of multiple retail stores in the region.

Senior Operations Manger

Dave & Buster's
Honolulu
12.2003 - 09.2021
  • Led daily operations to ensure efficiency and quality in service delivery.
  • Managed team performance and provided training to enhance skills and productivity.
  • Streamlined processes to improve workflow and reduce operational delays.
  • Implemented new policies to enhance compliance with safety standards and regulations.
  • Analyzed operational data to identify trends and recommend improvements.
  • Facilitated regular meetings to discuss challenges and celebrate team successes.
  • Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
  • Ensured compliance with safety regulations and company policies and procedures.
  • Supervised, assisted and coached other operations managers.
  • Provided guidance, support, and mentorship to junior team members.
  • Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.

Education

Bachelor of Arts - Early Child Development

Portland State University
Portland, OR
12-1993

Skills

  • Staff scheduling
  • Operational management
  • Customer service
  • Budget management
  • Training development
  • Performance analysis
  • Regulatory compliance
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Inventory management
  • Attention to detail
  • Business development
  • Strategic planning skill
  • Business operations background
  • Training and development background
  • Customer relationship management (CRM)

Affiliations

  • Heavily involved with several non-profit organizations: Make a Wish HAwaii, March of Dimes, Rainbow Family 808.

Certification

  • ServSafe Food Management & Alcohol certified.
  • Traind in sever POS systems: MIcros, One DIne, Remanco.
  • Certified management trainer.

Languages

English
Professional

Timeline

Assistant General Manager

Dave & Buster's
02.2023 - Current

Regional General Manager

Mcdonalds, Kreed Inc.
03.2021 - 02.2023

Senior Operations Manger

Dave & Buster's
12.2003 - 09.2021

Bachelor of Arts - Early Child Development

Portland State University

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