PETER MCMANUS
Kingston,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
14
14
years of professional experience
Work History
Client Service Supervisor
ADECCO
10.2021 - Current
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback.
- Promoted a culture of excellence by recognizing and rewarding team members who consistently exceeded client expectations, inspiring others to strive for similar levels of achievement.
- Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
Member Service Supervisor
Blue Cross Blue Shield Federal Employee Program
02.2018 - 09.2021
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Collaborated with cross-functional teams to drive continuous improvement initiatives and achieve desired results.
- Updated system information with customer and plan details, payments or other relevant information.
- Upheld high standards of professionalism and confidentiality by diligently maintaining member information security, adhering to all relevant policies and regulations.
- Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
Client Service Representative
ADECCO
12.2014 - 01.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Established rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant General Manager
NORTHEAST FOODS
09.2010 - 11.2014
- Compile and balance cash receipts at the end of the day or shift
- Supervise and participate in kitchen and dining area cleaning activities
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
Education
Business Administration -
MASSASOIT COMMUNITY COLLEGE
BROCKTON, MA08.2024
Skills
- Strong leadership
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Conflict Resolution
Timeline
Client Service Supervisor
ADECCO
10.2021 - Current
Member Service Supervisor
Blue Cross Blue Shield Federal Employee Program
02.2018 - 09.2021
Client Service Representative
ADECCO
12.2014 - 01.2018
Assistant General Manager
NORTHEAST FOODS
09.2010 - 11.2014
Business Administration -
MASSASOIT COMMUNITY COLLEGE
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