PETER MCMANUS
Kingston,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
14
14
years of professional experience
Work History
Client Service Supervisor
ADECCO
Canton, MA, USA
10.2021 - Current
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback.
- Promoted a culture of excellence by recognizing and rewarding team members who consistently exceeded client expectations, inspiring others to strive for similar levels of achievement.
- Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
Member Service Supervisor
Blue Cross Blue Shield Federal Employee Program
Hingham, MA, USA
02.2018 - 09.2021
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Collaborated with cross-functional teams to drive continuous improvement initiatives and achieve desired results.
- Updated system information with customer and plan details, payments or other relevant information.
- Upheld high standards of professionalism and confidentiality by diligently maintaining member information security, adhering to all relevant policies and regulations.
- Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
Client Service Representative
ADECCO
Canton, MA, USA
12.2014 - 01.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Established rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant General Manager
NORTHEAST FOODS
Hanover, MA, USA
09.2010 - 11.2014
- Compile and balance cash receipts at the end of the day or shift
- Supervise and participate in kitchen and dining area cleaning activities
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
Education
Business Administration -
MASSASOIT COMMUNITY COLLEGE
BROCKTON, MA08.2024
Skills
- Strong leadership
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Conflict Resolution
Timeline
Client Service Supervisor
ADECCO
10.2021 - Current
Member Service Supervisor
Blue Cross Blue Shield Federal Employee Program
02.2018 - 09.2021
Client Service Representative
ADECCO
12.2014 - 01.2018
Assistant General Manager
NORTHEAST FOODS
09.2010 - 11.2014
Business Administration -
MASSASOIT COMMUNITY COLLEGE