Peter Mendez
Spring Valley,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Materials Handling Distribution Supervisor
St. Joseph’s University Medical Center
Paterson , NJ
2020.01 - Current
- Developed and managed operating budget, meeting department goals.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Increased client retention by providing superior customer service.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Motivated workers to exceptional performance through implementation of new strategies.
Customer Service Rep
U-Haul Moving And Storage
Yonkers , NY
2014.07 - 2022.11
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Audio/Visual Technician
Corporate Audio Visual Services
Elmsford , NY
2010.03 - 2013.01
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
- Tested and repaired system circuit boards to component level using variety of instruments.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Pulled and terminated variety of cables.
- Trained event staff on proper use of audio and visual equipment.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Set up projectors, laptops and microphones for live presentations.
- Supported live events with well-controlled lights, sound and video streaming.
IT Technical Support Specialist
Guardian Life Insurance
New York , NY
2005.03 - 2009.12
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Education
GED -
Gorton High School
Yonkers, NY 2001.05 -
Skills
Performance evaluation
undefinedTimeline
Materials Handling Distribution Supervisor
St. Joseph’s University Medical Center
2020.01 - Current
Customer Service Rep
U-Haul Moving And Storage
2014.07 - 2022.11
Audio/Visual Technician
Corporate Audio Visual Services
2010.03 - 2013.01
IT Technical Support Specialist
Guardian Life Insurance
2005.03 - 2009.12
GED -
Gorton High School
2001.05 -
Similar Profiles
JESSICA CERNAJESSICA CERNA
Bed Management Coordinator at St. Joseph’s University Medical CenterBed Management Coordinator at St. Joseph’s University Medical Center
KATERINE ALVAREZ SIERRAKATERINE ALVAREZ SIERRA
Sr. Residence Counselor at St. Joseph’s University Medical CenterSr. Residence Counselor at St. Joseph’s University Medical Center
Gino PerlazaGino Perlaza
CTICU Staff Nurse at Saint Joseph Regional Medical Center IncCTICU Staff Nurse at Saint Joseph Regional Medical Center Inc