Peter Mendez
Spring Valley,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Materials Handling Distribution Supervisor
St. Joseph’s University Medical Center
Paterson, NJ
01.2020 - Current
- Developed and managed operating budget, meeting department goals.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Increased client retention by providing superior customer service.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Motivated workers to exceptional performance through implementation of new strategies.
Customer Service Rep
U-Haul Moving And Storage
Yonkers, NY
07.2014 - 11.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Audio/Visual Technician
Corporate Audio Visual Services
Elmsford, NY
03.2010 - 01.2013
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
- Tested and repaired system circuit boards to component level using variety of instruments.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Pulled and terminated variety of cables.
- Trained event staff on proper use of audio and visual equipment.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Set up projectors, laptops and microphones for live presentations.
- Supported live events with well-controlled lights, sound and video streaming.
IT Technical Support Specialist
Guardian Life Insurance
New York, NY
03.2005 - 12.2009
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Education
GED -
Gorton High School
Yonkers, NY 05.2001 -
Skills
Performance evaluation
undefinedTimeline
Materials Handling Distribution Supervisor
St. Joseph’s University Medical Center
01.2020 - Current
Customer Service Rep
U-Haul Moving And Storage
07.2014 - 11.2022
Audio/Visual Technician
Corporate Audio Visual Services
03.2010 - 01.2013
IT Technical Support Specialist
Guardian Life Insurance
03.2005 - 12.2009
GED -
Gorton High School
05.2001 -
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