Peter Merante
Fishers,IN
Summary
Seasoned Business Solutions Consultant with over 15 years of comprehensive experience maintaining and developing healthy relationships with clients. Committed to leading all business projects to success. Expertise in project management, business analysis and business development. Proactive professional with commercial approach to solving problems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Business Solutions Analyst – IT End User Services
Chubb North America
11.2003 - 04.2021
- Served as liaison between IT Infrastructure and End-user Business Community, utilizing technical, service, communication, and people skills, minimizing business disruption, and ensuring employees leverage deployed technologies to achieve organizational goals
- Deployed Windows 10 operating system upgrade to many employees who worked from home due to COVID restrictions
- Collaborated with internal IT employees and external managed service providers to complete project objectives and deliver high-quality service
- Executed troubleshooting and incident management practices by standing up at a help desk to support end-user inquiries and issues about system upgrades and changes
- Leveraged internal and external personnel to deliver superior service while adhering to budgets and timeframes, minimizing downtime and lost productivity, sometimes associated with system or application upgrades
- Increased technology adoption via high-quality, compelling communications, comprehensive supporting documentation, and delivering extensive, impactful remote training sessions to internal and external associates, using WebEx to promote functional user adoption
- Strengthened relationships and maintained credibility with field office leadership teams by regularly communicating project and issue resolution updates.
Education
Bachelor of Arts - German Language and Literature
Binghamton University
Binghamton, New YorkSkills
- Requirements Gathering
- Project Planning
- Business process improvement
- Stakeholder Management
- Business Analysis
- Software Implementation
- User Acceptance Testing
Certification
- AGILE Methodologies Introductory level
- Power BI Essentials
- Introductory level of SQL
- ITIL Foundations Certified
Community Service
Volunteer: Back on My Feet Indianapolis (2013-present)
Timeline
Senior Business Solutions Analyst – IT End User Services
Chubb North America
11.2003 - 04.2021
Bachelor of Arts - German Language and Literature
Binghamton University
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