Peter Merlino
Tucson,AZ
Summary
Detail-oriented Director of Sales and Operations focused on maximizing sales by managing all teams and projects systematically. Dedicated professional with 20 years of comprehensive experience in sales, sales management, account management, and program management. Proficient in critical thinking and thinking outside of the box to meet and exceed program goals.
Overview
22
22
years of professional experience
Work History
Director of Sales and Operations
Havells Usa
Tucson
04.2024 - Current
- Transitioned from the client's manufacturer representative to working directly for the company.
- Responsible for sales and operations for the entire United States.
- Built an effective go-to-market strategy to launch our HVAC program in the United States.
- Responsible for leading a team and program to build brand awareness in a new country.
- Directed and coordinated products, services, and sales activities.
- Uses critical thinking and thinking outside of the box to meet and exceed goals.
- Responsible for the company's P&L, with weekly reporting to stakeholders to ensure that metrics are being met.
Director of Sales and Operations
Wellington Works / Modern Marketing and Commerce
03.2021 - 04.2024
- Manufacturer representation for multiple clients including our largest client (Havells India Ltd).
- Established brand awareness in a new country for our largest client (Havells India Ltd).
- Developed effective go-to-market strategies to help launch clients programs and meet/exceed goals.
- Established and led US program, driving major client success.
- Directed sales forecasting activities and set performance goals accordingly.
- Directed and coordinated products, services, and sales activities.
Account Manager
CLEAResult Consulting Inc.
Tucson, AZ
02.2020 - 03.2021
- Created and presented electric vehicle charger incentive proposal to client as part of overall design team for Electric Vehicle Charger Incentive Program.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Streamlined Program processes by creating and implementing new, more efficient policies and procedures.
- Created in-depth spreadsheets, which detailed trends and forecasts for revenue, profitability and expenses.
- Developed organizational filing systems for correspondence, communications, records and reports.
- Recognized by management for exceeding Program goals. Finished 2020 at 144% of Program goal (124 contracted EV charger ports).
Regional Director
Learning A-Z
Tucson, AZ
04.2017 - 01.2020
- Optimized inside sales and marketing directives by reviewing regional and local markets.
- Maintained sales processes involving technical and commercial responses to customers, consultants and colleagues.
- Planned and developed strategies to increase sales and territory.
- Penetrated new market areas by investigating competitor products, services and trends.
- Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
- Territory driven sales environment within the education industry
- Averaging 108% of monthly sales quota ($1.1 million annual goal)
- Managing existing clients in 7 states
- Proficient in use of webinars to showcase solutions (Clearslide, Zoom)
Sales Account Manager
Level 3 Communications
Tucson, AZ
08.2016 - 04.2017
- Formulated trusted relationships with key accounts.
- Wrote, proofed, and edited sales proposals and correspondence.
- Outside sales
- Territory driven sales environment
- Handling business needs in the form of telecommunications
- Conducting quarterly business reviews for customers and assessing sales opportunities
- Actively hunting new prospects to bring in new business
- Averaging 130% of monthly sales quota ($780,000 annual goal)
Global Accounts District Manager
ADP, Inc
Tucson, AZ
02.2016 - 08.2016
- Inbound/Outbound sales
- Familiar with Human Resources and Payroll
- Handling business needs in the form of payroll and Human Capital Management
- Averaged 165% of monthly sales quota ($1.2 million annual goal)
Sales Consultant
Intuit Inc.
Tucson, AZ
06.2013 - 02.2016
- Inbound/outbound sales involving point of sale (quickbooks and revel), payroll, accounting, and any other business software
- Averaged 125% of yearly sales goal. ($1.1 million annual goal)
- Web lead/pipeline experience
- Specialized in Point of Sale, Payroll, E-commerce, and Accounting software
Commercial Credit Advisor/Sales
Dun And Bradstreet Credibility Corp.
Tucson, AZ
11.2010 - 06.2013
- Heavy inbound and outbound calls
- Averaged 150% of yearly sales goal ($350,000 annual goal)
- MVP (top sales) 5 months
Sales Manager
Afni Inc.
Tucson, AZ
08.2006 - 08.2010
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Managed a team of 15-20 consultants
- Motivated consultants to meet goals and key performance indicators
- Conducted interviews to find the right fit for representative positions
Coach/Consultant Support Specialist
America Online Inc.
Tucson, AZ
02.2003 - 01.2006
- Managed a team of 35 consultants
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Conducted supplemental training
Education
High School Diploma -
Sabino High School
Tucson, AZ05.2002
Computer Science And Programming
Pima Community College
Tucson, AZSkills
- Sales training and leadership
- Program and account management
- Enterprise Sales
- Software As A Service (SAAS) Sales
- Salesforce
- Employee mentoring
- Profit and revenue-generating strategies
- Brand-building strategies
- Team building
- Sales coaching
- Sales strategy development
- Marketing campaign analysis
- Sales team motivation
- Revenue forecasting
Timeline
Director of Sales and Operations
Havells Usa
04.2024 - Current
Director of Sales and Operations
Wellington Works / Modern Marketing and Commerce
03.2021 - 04.2024
Account Manager
CLEAResult Consulting Inc.
02.2020 - 03.2021
Regional Director
Learning A-Z
04.2017 - 01.2020
Sales Account Manager
Level 3 Communications
08.2016 - 04.2017
Global Accounts District Manager
ADP, Inc
02.2016 - 08.2016
Sales Consultant
Intuit Inc.
06.2013 - 02.2016
Commercial Credit Advisor/Sales
Dun And Bradstreet Credibility Corp.
11.2010 - 06.2013
Sales Manager
Afni Inc.
08.2006 - 08.2010
Coach/Consultant Support Specialist
America Online Inc.
02.2003 - 01.2006
High School Diploma -
Sabino High School
Computer Science And Programming
Pima Community College
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