Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Peter Middleton

Stratford,United States

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience

Work History

Operations Manager

Fedex Express
07.2020 - Current
  • Manage daily operations of station with over 80 couriers and service agents, orchestrating forward-thinking strategies to accomplish profit and performance goals.
  • Identified and resolved unauthorized, unsafe or ineffective practices to reduce YOY accidents and injuries.
  • Established positive and effective communication among all staff and organization leadership, reducing miscommunication.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Assisted in recruiting, hiring and training of team members.

Courier (Team Lead)

FedEx Express
02.2018 - 07.2020
  • Consistent high on-road performer, exceeding stops per hour goal and return to building time year over year.
  • Operated vehicle safely in highly congested areas with zero traffic violations.
  • Assisted management with day-to day operations, including assignments of routes, responding to customer concerns and overseeing AM and PM operations
  • Answered customer inquiries regarding shipments and provided updates on package arrival.

Store Manger

Brookstone
08.2013 - 01.2018
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed over 10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Assisted district manager with training and onboarding of newly hired or promoted Stores managers within our district. Training in CT, NY and MA.

Education

High School Diploma -

Bullard - Havens Technical High School
Bridgeport, CT
06.2009

Skills

  • Staff Management
  • Policy and Procedure Implementation
  • High-Pressure Environments
  • Inventory Control
  • Staff Development
  • Recruiting and Hiring

Accomplishments

    Lead reduction in Accidents and Injuries YOY by 45% for FY 22

    Awarded Top Peak Performer of the Tri-State District for December 2022.

    Awarded Store of the Month December 2015, March 2016, June 2016 & November 2017

Timeline

Operations Manager

Fedex Express
07.2020 - Current

Courier (Team Lead)

FedEx Express
02.2018 - 07.2020

Store Manger

Brookstone
08.2013 - 01.2018

High School Diploma -

Bullard - Havens Technical High School

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Peter Middleton