Peter Milleson

Customer Relations Professional with over a decade of experience in customer service, sales, and business communications in the Mobile and Networking Space, as well as the Technical Training space.

• Proven success in managing customer expectations, resolving escalations, and building client loyalty across diverse industries.
• Track record includes outbound sales, bilingual marketing (Portuguese), and one-on-one client relations for both corporate and entrepreneurial ventures. Adept at bridging cultural and communication gaps in Domestic and International business transactions.

• Completed 6 months of 18-wheeler training with cross-country deliveries in team format.
• Drove for Uber/Lyft full-time for 2 years (100,000+ miles, 4.7 rating).
• Licensed since 2006 with urban (Downtown SF) and off-road (rural, off-grid) driving.

• Built and managed a bilingual business focused on teaching English to Portuguese-speaking professionals.
• Conducted person-to-person and outbound marketing campaigns in Portuguese.
• Delivered customer support, client onboarding, and sales consultations.
• Wrote marketing copy for digital advertising and leaflet marketing campaigns
• Leaflet marketing campaign manual delivery to ~300 local businesses in Goiania, Brazil

• Managed high-volume customer interactions with a focus on mobile sales and service solutions.
• Recognized for high customer satisfaction ratings and prowess at troubleshooting account or device issues.
• Assisted customers in navigating wireless plans and with device interface training.
• Sold internet and directv, Business Account cellular service, and participated in ongoing training.

• Delivered in-person support and product recommendations for consumer electronics.
• Handled returns, warranties, and troubleshooting, contributing to improved customer retention.
• Performed managerial duties - Store closure, team training, oversight and leadership.
• Inventory, stocking, cell phone sales, ISP and satellite TV sales, maintenance and cleaning.