Peter Mitzel

Updating SOPs to improve efficiency within the department

Providing support for warehouse testing operations

Training new employees across various departments

Approving return credits for all of our wholesale accounts ensuring that pricing is correct

Introducing high school and collegiate golfers to our brand by extending a 40% team discount

Placing custom embroidery orders using Magento and manually ordering each item through Jesta (apparel, hats, & golf bags)

Adjusting club orders with custom specs that are not available on our website

Answering technical product questions related to Puma and Cobra products

Attending GCAA & WGCA conventions in Las Vegas to market the program and expand our outreach

Organizing our team sales growth reporting with pivot tables and data entry processes since 2019 through data management via pivot tables

Analyzing wholesale accounts and issuing returns with accurate pricing for each request

Communicating with our warehouses to ensure all units are properly received and credited for each return

Managing our footwear defect log and providing feedback to our footwear team

Processing manual credits, invoices, and inventory transfers for wholesale accounts

Lead customer relations and drove sales with direct consumers and wholesale accounts

Provided expert product knowledge on soft and hard goods over the phone and by email

Evaluated inventory levels and communicated with department coworkers and customers

Assisted with new hire trainings

Provided customer service and offered golf services such as (re-gripping clubs, club fitting expertise, along with answering product questions related to in market clubs, apparel, and footwear, etc.)