Peter M Salce
Glenside
Summary
An extremely knowledgeable professional diversified in many facets of customer service, retail sales, retail management, event planning, and marketing.
To obtain a position that can utilize the skills and knowledge that I have acquired in management, marketing, and campus relations, and enhance them in other sectors of higher education.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Student Amenities
Cheyney University of Pennsylvania
09.2023 - Current
- Designed and implemented a new campus store for Cheyney University.
- Selected finishes, design layouts, and fixtures for new store.
- Purchased apparel and gift merchandise.
- Supervised 6-8 part time students.
Campus Store Director
Campus Stores – Thomas Jefferson University
06.2018 - 06.2023
- Supervised a team of ten full time employees and ten to fifteen student workers over two campus stores with a total revenue of 3.7 million.
- Produced annual budgets and monthly sales reports for both stores.
- Responsible for marketing, event planning, and promotions for both campus stores.
- Assisted development of campus store e-commerce site. Maintained overall look and feel, product selections, advertising, and email lists.
- Purchased apparel, insignia gifts, and technology for both campus stores.
- Retained our Apple Campus Stores program and made purchases for both stores and institutional procurement.
- Created an inviting atmosphere within our stores for our customers.
- Lead our team through ongoing customer service training and techniques to provide excellent customer service.
- Provided consistent leadership and appreciation to team members which helped to create a pleasant and productive work environment.
- Established strong relationships with departments on campus. Worked closely with these departments to place special orders for merchandise, create promotions, coupons and assist with their events.
- Managed customer concerns and resolved any issues in a timely manner.
- Coordinated and executed pop-up shops in satellite hospital locations to promote new merchandise and clinical apparel.
Assistant Director
University Bookstore – Philadelphia University
11.2015 - 06.2018
- Assists with the development and implementation of The University Bookstore policies and procedures including store operations, supervision, and staffing.
- Shares responsibilities with Store Director in managing and supervising store personnel, as well as hiring, training, scheduling, delegating responsibilities and staffing.
- Collaborates with The Office of Information Technology and the Departmental Deans to develop computer hardware and software bundles for student’s specific curriculums.
- Purchases computer hardware, software, technology merchandise, insignia gifts, office supplies and art and architecture materials for main store and satellite store. Ensures inventory levels are adequate, assortments are ordered and merchandised correctly, and seasonal goods are displayed accurately and timely.
- Continuously updates and enhances The University Bookstore’s web site by selecting new products, photographing them, and using Photoshop to enhance the images.
- Creates graphics on all insignia gift merchandise using a combination of In Design, Photoshop, font software, and vendor supplied graphics.
- Analyzes daily open to buy reports for order replenishment, cost, and retail assessment, maintained margin, turnover, and GMROI. Continuously restructures inventory selection and quantities based upon these figures as well as traffic flow, seasonality, academic requirements, and special events.
- Consults with key customers and clients (including faculty and staff) to coordinate purchases of academic materials for class syllabuses and special departmental orders.
- Reconciles daily University Bookstore sales including balancing of cash deposits, checks, credit cards and interdepartmental sales.
- Monitor the progress of order fulfillment through open purchase order reports, receiving department, sales representatives, and vendor customer service departments.
- Collaborates with the Store Director and provides input on annual budget estimates and store performance for the upcoming year.
- Creates blanket purchase orders and requisitions for bookstore invoices and submits them to the university accounts payable department.
- Provide exceptional customer service to staff, faculty, and students through in store contact, phone and e-mail correspondence.
Education
Associate degree -
Sullivan Community College
Loch Sheldrake, NYSkills
- Effective relationship management
- Strategic planning
- Clear and concise communication
- Analytical decision-making
- Excellent customer service skills
Affiliations
Served as Marketing Committee Chair on the Mid Atlantic College Stores (MACS) executive board.
Certification
- Disney’s Approach to Customer Service, Orlando, FL Certification
- Leadership Development Program, Cornell University Certification
Timeline
Director of Student Amenities
Cheyney University of Pennsylvania
09.2023 - Current
Campus Store Director
Campus Stores – Thomas Jefferson University
06.2018 - 06.2023
Assistant Director
University Bookstore – Philadelphia University
11.2015 - 06.2018
Associate degree -
Sullivan Community College
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