Peter Needham
Aurora,CO
Summary
Dynamic operations leader with a proven track record at Restoremasters, excelling in process optimization and human resources. Enhanced revenue through strategic business development and contract management while fostering high employee loyalty. Skilled in budget management and adept at verbal communication, consistently achieving operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Zero Ducks Consulting
01.2024 - Current
- Enhanced operational efficiency and productivity by managing clients, projects, budgets, accounts, and costs.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Managed day-to-day business operations.
- Helped over 40 roofing companies and sales reps with a variety of issues from marketing, estimating, adjusting, claim management, and client management.
VP of Operations
Restoremasters
07.2023 - 12.2023
- Established and directed successful programs focused on accounting, estimating, marketing, sales, project management, and office management.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Director of Estimating
Restoremasters
01.2023 - 07.2023
- Spearheaded the implementation of new processes and procedures for sales reps to request and receive estimates.
- Implemented business strategies, increasing revenue, and effectively targeting new markets such as offering fluid applied membranes to clients that had ACV only claims.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Representative
Restoremasters
06.2022 - 01.2023
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Consulted with businesses to supply accurate product and service information.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked in high stress situations such as hurricanes and provided options, details of services, and support to clients.
Project Manager /Outside Sales Representative
Colorado Superior Roofing & Construction
09.2016 - 03.2023
- "Cradle to grave" roofing sales and project management.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Negotiated with suppliers and manufacturers for better material pricing.
- Negotiated with suppliers and manufacturers for better labor pricing.
Education
Some College (No Degree) - Engineering
Metropolitan State University of Denver
Denver, COVocational Certificate - Air Command And Control Electronics
Marine Corps Communication-Electronics School
Twentynine Palms, CA06-2007
Skills
- Process optimization & Operations management
- Business development & Administration
- Human resources / Hiring and staffing / Staff Management
- Verbal and written communication
- Project estimating / Bidding processes/ Profit and loss analysis
- Project & Contract management
- Budget & Financial management
Accomplishments
- Supervised 6 divisions which included: Estimating, Project Managers, Accounting, Superintendents, Office Management, & Technical Requirements.
- Achieved reducing the payroll by 1.4 million per year in salaries by introducing multiple software's such as Monday.com, Front CRM, Gsuite, Dialpad, and Fellow for company wide collaboration and better overall communication between divisions.
- Supervised on over 350 insurance based commercial projects with an average contract price of $450,000 and an average profit margin of 73%.
- Supervised on over 2300 insurance based residential projects with an average contract price of $24,000 and an average profit margin of 41%.
- While I was the director of estimating, I provided 850+ estimates for 350 sales reps in 19 different states.
- Evaluated 3000+ insurance claims
Certification
- Certified Trainer
Xactimate - (2023-2024)
- Level 3 Certified
Xactimate - (2023-2025)
- Level 2 Certified
Xactimate - (2023-2025)
- Level 1 Certified
Xactimate - (2023-2025)
- Certified Commercial Roof Inspector
HAAG Engineering - (2023)
Timeline
Owner
Zero Ducks Consulting
01.2024 - Current
VP of Operations
Restoremasters
07.2023 - 12.2023
Director of Estimating
Restoremasters
01.2023 - 07.2023
Sales Representative
Restoremasters
06.2022 - 01.2023
Project Manager /Outside Sales Representative
Colorado Superior Roofing & Construction
09.2016 - 03.2023
Some College (No Degree) - Engineering
Metropolitan State University of Denver
Vocational Certificate - Air Command And Control Electronics
Marine Corps Communication-Electronics School
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