Peter Nguyen
Garden Grove,CA
Summary
Proven leader and effective communicator, adept at fostering teamwork and enhancing productivity across teams at Target Corporation. Excelled in volunteer coordination and administrative operations, leveraging skills in Microsoft Office Suite and creative problem-solving to improve processes and customer satisfaction. Achieved significant improvements in training efficiency and operational logistics, demonstrating a commitment to results and excellence.
Overview
7
7
years of professional experience
Work History
Disneyland Merchandise Administrative Operations
Walt Disney Parks And Resorts
2022.02 - Current
- Assisted retail partners with pricing strategies, ensuring consistency across all locations for the duration of promotional campaigns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Trained in keeping topics such as data protection laws, handling confidential documents, safeguarding digital information, and maintaining privacy in communications.
- Proficiency in Microsoft Office Suite and Google Drive Applications.
Target Fulfillment Lead Trainer
Target Corporation
2020.06 - 2022.06
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Coordinated daily logistics and operations for UPS and FedEx package handling, ensuring timely and accurate delivery of packages.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Provided administrative support, maintain records, and ensure accountability for resources.
- Monitored employee work hours and managed schedules to maintain adequate staffing levels while controlling overtime costs.
- Coordinated employee training programs to improve productivity and performance.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Volunteer Work
Saint Columban Catholic Church
St. Columban Church
2017.08 - 2018.05
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Coordinated with local shelters, social services agencies, and healthcare providers to ensure comprehensive support for clients.
- Organized and managed community events, including food drives, clothing distributions, and health fairs.
- Recruited, trained, and supervised volunteers, ensuring effective program delivery and client support.
- Provided crisis intervention and support, connecting clients with emergency services and immediate resources.
Garden Grove United Methodist Church TA
Garden Grove United Methodist Church
2017.08 - 2018.05
- Maintained laboratory safety by demonstrating equipment and techniques.
- Assisted lead teachers in planning and delivering educational activities and lessons
- Maintained accurate records of student attendance, performance, and behavior.
- Assisted in managing classroom supplies and ensuring a clean and safe learning environment.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
Bachelor of Arts - Industrial And Organizational Psychology
California State University Long Beach
1250 Bellflower Blvd, Long Beach, CA 9084012.2024
Certification - Human Resources Management
California State University - Fullerton
Fullerton, CA09.2024
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA05.2022
Associate of Arts - Psychology
Golden West College
Huntington Beach, CA05.2022
Skills
- Volunteer Work Coordination
- Documentation skills
- Customer service and assistance
- New Hire Training
- Creative Problem-Solving
- Field Work Experience
- Teamwork and Communication
- Computer Skills
- Administrative Skills
- Maintaining files
- Computer Literacy
- Office Administration
Timeline
Disneyland Merchandise Administrative Operations
Walt Disney Parks And Resorts
2022.02 - Current
Target Fulfillment Lead Trainer
Target Corporation
2020.06 - 2022.06
Saint Columban Catholic Church
St. Columban Church
2017.08 - 2018.05
Garden Grove United Methodist Church TA
Garden Grove United Methodist Church
2017.08 - 2018.05
Volunteer Work
Bachelor of Arts - Industrial And Organizational Psychology
California State University Long Beach
Certification - Human Resources Management
California State University - Fullerton
Associate of Arts - Psychology
Orange Coast College
Associate of Arts - Psychology
Golden West College
Similar Profiles
Kristen WatersKristen Waters
Guest Experience Manager at Walt Disney Parks and ResortsGuest Experience Manager at Walt Disney Parks and Resorts
Rebecca SmallRebecca Small
Lifeguard at Walt Disney Parks and ResortsLifeguard at Walt Disney Parks and Resorts
Lilly Grace GriffithLilly Grace Griffith
Food Service Worker Trainer at Walt Disney Parks and ResortsFood Service Worker Trainer at Walt Disney Parks and Resorts