Peter Nkonge
Seattle,WA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment, and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Specialist Caregiver Supervisor
Izzie best 2 AFH LLC
Tacoma, WA
03.2024 - Current
- Developed and implemented individualized treatment plans tailored to the needs of each client.
- Conducted mental health assessments, screenings, and diagnostic evaluations.
- Provided crisis intervention services in emergency situations.
- Facilitated psychoeducational groups focused on topics such as coping skills and stress management.
Adult Family Home Manager
Amazing grace AFH LLC
Kent, WA
10.2023 - 02.2024
- Planned, coordinated, and scheduled daily activities for residents and staff.
- Supervised staff to ensure quality care was provided in accordance with regulations.
- Developed and implemented resident-centered care plans to meet individual needs.
Elderly Caregiver
Alisa AFH LLc
Boston, MA
01.2021 - 09.2023
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
Restaurant Operations Manager
Leto Restaurant
Dubai
09.2020 - 12.2021
- Maintained and monitored food safety standards to ensure compliance with health regulations.
- Developed operational policies and procedures for daily restaurant operations.
Restaurant Manager
Villa Mamas
Abu Dhabi
01.2019 - 08.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed to increase revenue by 18%
Guest Service Manager
Ritz Carlton Hotel
Abu Dhabi, United Arab Emirates
08.2017 - 12.2018
- Assisted in the recruitment, training and management of Guest Service staff.
- Monitored customer service operations to ensure quality standards were met.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
Assistant Guest Services Manager
Ritz Carlton
Dubai, United Arab EmiratesA
01.2016 - 07.2017
- Assigned and monitored daily tasks of the guest services team members.
- Developed and implemented procedures for the efficient handling of guests' requests, inquiries, and complaints.
Guest Relations Executive
RIXOS PREMIUM BELEK HOTEL
Turkey
11.2015 - 11.2015
- Provided exceptional customer service to all guests throughout their stay.
Education
Master of Business Administration - Business Administration
University of People
U.S.A10.2024
Associate of Science - Certificate in Core Basic, Mental Health, Dementia
Seatle Home Aid Training
Seattle, WA01-2024
Bachelor of Science - Bachelor Degree in Hospitality and tourism management
Mount Kenya University
Kenya11.2010
Skills
- Client goal planning
- Suicide Prevention
- Goal Setting and Achievement
- Patient Evaluation
- Tracking client progress
- Developing relationships
- Case Documentation
- Anger management techniques
- Safety and risk assessments
Certification
- Fire safety
- First aid and CPR
- Food safety training
- Human Resource Certification
Accomplishments
- Managed over 50 guest calls per day
- Resolved product issues through consumer testing
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus
References
Available upon request
Timeline
Mental Specialist Caregiver Supervisor
Izzie best 2 AFH LLC
03.2024 - Current
Adult Family Home Manager
Amazing grace AFH LLC
10.2023 - 02.2024
Elderly Caregiver
Alisa AFH LLc
01.2021 - 09.2023
Restaurant Operations Manager
Leto Restaurant
09.2020 - 12.2021
Restaurant Manager
Villa Mamas
01.2019 - 08.2020
Guest Service Manager
Ritz Carlton Hotel
08.2017 - 12.2018
Assistant Guest Services Manager
Ritz Carlton
01.2016 - 07.2017
Guest Relations Executive
RIXOS PREMIUM BELEK HOTEL
11.2015 - 11.2015
- Fire safety
- First aid and CPR
- Food safety training
- Human Resource Certification
Master of Business Administration - Business Administration
University of People
Associate of Science - Certificate in Core Basic, Mental Health, Dementia
Seatle Home Aid Training
Bachelor of Science - Bachelor Degree in Hospitality and tourism management
Mount Kenya University
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