Peter Ofori Boateng
Atlanta,GA
Summary
Dynamic professional with a proven track record at Dominos Pizza Inc., excelling in customer service and team leadership. Recognized for enhancing customer satisfaction and mentoring staff, while effectively managing operations. Skilled in problem-solving and money handling, consistently achieving operational goals and fostering a collaborative work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
04.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Driver
Uber
03.2021 - 11.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Supervisor
Hill Park Inc.
01.2016 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Truck Driver
Mattress Firm
08.2012 - 12.2015
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
High School Diploma -
Opoku Ware
GHANA Kumasi09-1998
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Active listening
- Work Planning and Prioritization
- Customer relationship management
- Scheduling and coordinating
- Teamwork and collaboration
- Orientating and training
- Team building
- Operations management
Languages
English
Full Professional
Timeline
Driver
Uber
03.2021 - 11.2022
Assistant Manager
Dominos Pizza Inc.
04.2020 - Current
Supervisor
Hill Park Inc.
01.2016 - 02.2020
Truck Driver
Mattress Firm
08.2012 - 12.2015
High School Diploma -
Opoku Ware
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