Summary
Overview
Work History
Education
Skills
Timeline
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Peter Okumu Odundo

Customer Service Representative
Arabi,LA

Summary

Hardworking and diligent Guest Relations Executive adept at greeting guests, coordinating check-ins and setting up services. Adept at maintaining frequent and open contact with guests for optimal service.

Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly.

Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach. Efficient in directing staff, organizing services and providing seamless transitions to guests in need of special amenities. Exceptional customer service and problem-solving abilities.


Veteran guest relations professional bringing years of experience. Patient, friendly and reliable with excellent oral and written communication skills. Practiced multitasker and team leader.

Overview

6
6
years of professional experience

Work History

Guest Relations Executive

Ceilo Adventures LLC
09.2020 - Current
  • Served as main point of contact for VIP guests and kept all the departments briefed on individual requirements.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Described the company culture to guests and set up problem solving issues to enhance the customer experience.
  • Regulated appropriate staffing levels to meet business and customer requirements.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Managed and improved customer service functions in the company.
  • Checked documentation and corrected issues in prompt fashion.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Recommended services or amenities that guest may find useful.

Creative Director

Carta Investments
01.2018 - 03.2020
  • Developed strategic communication and marketing plans.
  • Evaluated and contributed to creative team ideas and translated into actionable project plans.
  • Managed campaigns with specific focuses in order to meet customer needs and creative visions.
  • Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
  • Created creative briefs and timeline to manage creative process from concept to completion.
  • Monitored industry trends to keep creative materials fresh and engaging.
  • Negotiated contracts with vendors and suppliers to establish timely delivery of materials and achieve mutually beneficial agreements.
  • Mentored and trained junior designers to help enhance skills and capabilities.
  • Led team of designers to create comprehensive corporate identity system.

Education

Associate of Arts - Customer Service

Alison
Online
03.2023

No Degree - Community Development And Social Work

Jodan College Of Technology
Thika
10.2014

Skills

Complaint Handling

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Timeline

Guest Relations Executive

Ceilo Adventures LLC
09.2020 - Current

Creative Director

Carta Investments
01.2018 - 03.2020

Associate of Arts - Customer Service

Alison

No Degree - Community Development And Social Work

Jodan College Of Technology
Peter Okumu OdundoCustomer Service Representative