Peter O'Rourke
Middletown,DE
Summary
Experienced professional with 9+ years in the technology industry, product planning, complaint handling, production control and manufactoring operations. Highly motivated, passionate for technology and, quick learner.Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Load Planer
GXO Logistics
06.2023 - Current
- Streamlined load planning processes by implementing efficient scheduling and routing strategies.
- Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
- Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of the supply chain.
- Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions, and delivery requirements.
- Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments for transport.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Updated company database with shipping information using [Software] to maintain visibility of operations for management.
FULFILLMENT ASSOCIATE
Amazon
03.2021 - Current
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Inventory Specialist
GXO Logistics
04.2023 - 06.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
CONTRACT MANAGER
City Concil Administration
10.2019 - 02.2021
- Interpreted contract terms and coordinated solutions to resolve disputes between clients and service providers
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork
- Managed, supervised and controlled execution of contracts
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions
- Adjusted procedures as needed to maximize department effectiveness
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
WAREHOUSE SUPERVISOR
City Hall Administration
05.2013 - 09.2019
- Recorded information, shortages and discrepancies to keep records current and accurate
- Oversaw inventory control levels and verified storage and organization processes were upheld correctly
- Managed scheduling and task delegation for 8-member warehouse team
- Kept detailed records of inventories and merchandise inventory transactions.
CONTACT CENTER REPORTING ANALYST
TIVIT Contact Center
08.2011 - 05.2013
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Kept records on use and damage of stock and stockhandling equipment
- Obtained merchandise from bins and shelves
- Stocked shelves, racks and cases with new or transferred merchandise
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations
- Advanced use of Microsoft excel to provide managerial reports with operations performance on daily, weekly and monthly bases
- Conduct analysis to identify opportunities to improve call center service level.
COMPLAINT HANDLING MANAGER
Nokia Mobile Phones
01.2008 - 12.2008
- Managed customers complaints resolution with contact centers in Sao Paulo, Bueno Aires and Tampa
- Created new improved Complaint Handling process for brazil and LTA
- Interacted with internal areas with feedbacks for process improvement
- Created new regional weekly report with complaints, problems and improvement opportunities
- Provided a weekly report with consolidated information from all sales regions to world wide internal audience
- Implemented a new resolution flow for LTA contact center
- Reduced company complaint backlog rate in 80% in Brazil and 50% in LTA region.
LOGISTICS LAUNCH MANAGER
Nokia Mobile Phones
04.2005 - 12.2007
- Managed along with R&D centers, sales, factories, and supply teams for new product logistics launch, sales availability commitments, and customized sales package creation process for new products
- Managed product and variant introduction in conjunction with factory supply teams, materials sourcing and product programs to define supply plans
- Executed material supply confirmations and product ramp up plan
- Hosted weekly Conference calls to follow-up materials confirmation and production set-up to confirm or adjust launch plan
- 80% of Assertiveness on product availability confirmation for sales against 60% of average
- Managed Carrier Variant introduction at Manaus factory
- Dealt with customers regarding marketing material requests to implement in production and confirm readiness date
- Collected customers requirements and ensure the execution with key areas
- Managed Sales Packages creation and maintenance according to carrier demand
- Presented to all carriers the 'Customization Policy'.
Education
Pos Graduation - Production Management
CIESA
SANTOS, BRAZIL01.2003
Bachelor of Science - Business Administration
LUSIADA UNIVERSITY
01.1997
Skills
- Product Management
- Supply Management
- Logistics
- Customer Satisfaction
- Spreadsheet
- Manufacture Processes
- Logistics Management
- Process Oversight
References
References available upon request
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Load Planer
GXO Logistics
06.2023 - Current
Inventory Specialist
GXO Logistics
04.2023 - 06.2023
FULFILLMENT ASSOCIATE
Amazon
03.2021 - Current
CONTRACT MANAGER
City Concil Administration
10.2019 - 02.2021
WAREHOUSE SUPERVISOR
City Hall Administration
05.2013 - 09.2019
CONTACT CENTER REPORTING ANALYST
TIVIT Contact Center
08.2011 - 05.2013
COMPLAINT HANDLING MANAGER
Nokia Mobile Phones
01.2008 - 12.2008
LOGISTICS LAUNCH MANAGER
Nokia Mobile Phones
04.2005 - 12.2007
Pos Graduation - Production Management
CIESA
Bachelor of Science - Business Administration
LUSIADA UNIVERSITY
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