Peter Oseguera
Summary
Experienced in customer service and IT operations with over a decade of expertise in technical systems, project management, and customer service. Recognized for exceptional customer interactions, conflict resolutions, communication, and problem-solving skills. Skilled in overseeing infrastructure upgrades, property maintenance, and leading customer-facing teams. Strong troubleshooting, networking, and organizational abilities with certifications in enterprise wired/wireless systems. Effective team collaborator with a proactive approach to achieving results through efficient and empathetic service. Recognized for reliability and adaptability in meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Passenger & Freight Conductor
Wisconsin Great Northern Railroad
07.2023 - 06.2025
- Managed onboard services and crew operations for kitchen, bar, and hospitality staff.
- Directed passenger boarding, scheduling, and excursion logistics.
- Coordinated train consist movements and processed regulatory paperwork for freight and passenger lines.
- Ensured compliance with federal regulations by staying up-to-date on industry changes and implementing necessary adjustments.
Energetic Component Assembler
R Stresau Laboratory
11.2022 - 05.2023
- Assembled high-precision components used in defense and aerospace propulsion.
- Maintained strict compliance with federal and state safety protocols, including micro-welding and hazardous material handling.
- Maintained high-quality standards with thorough inspections of assembled parts.
Customer Service Manager & Field Technician
Retreat Home Furniture
04.2022 - 10.2022
- Oversaw returns, warranties, and repair requests for premium furnishings.
- Performed on-site repair services involving various materials, and electronic components.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Director of Maintenance
Northwood's Lodging LLC
12.2017 - 04.2022
- Managed several properties maintenance projects, vendors, and staff.
- Oversaw automation system upgrades, pool maintenance, and IT infrastructure transitions.
- Supervised employee performance, preventive maintenance, and safety.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
IT Admin & Customer Service Rep
Western Outdoor Adventures LLC
05.2013 - 09.2021
- Designed and maintained property-wide Ubiquiti-based networks covering 19 acres.
- Implemented POS upgrades and conducted employee training on new systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
IT & Maintenance Assistant
Essential Group Management
03.2009 - 09.2012
- Supported campground operations and IT needs across four sites.
- Led redesign of website and POS software, transitioning to a custom tech stack.
- Used and operated various types of tools and equipment.
Education
High School Diploma -
Branson High
Branson, COAssociate of Arts - Computer And Information Systems
Aims Community College
Greeley, CO05.2014
Skills
- Team Leadership & Staff Training
- Customer relationship management
- Adept at overseeing project execution
- Oversight of accounts for customers and supplies
- IT Systems Administration
- Hazmat Protocols
- Manufacturing skills
- Analytical problem-solving
- Meticulous attention to detail
Certification
- Microcom/Ubiquiti Networks – Certified Enterprise Network Administrator
- Issued: 2015-04
Timeline
Passenger & Freight Conductor
Wisconsin Great Northern Railroad
07.2023 - 06.2025
Energetic Component Assembler
R Stresau Laboratory
11.2022 - 05.2023
Customer Service Manager & Field Technician
Retreat Home Furniture
04.2022 - 10.2022
Director of Maintenance
Northwood's Lodging LLC
12.2017 - 04.2022
IT Admin & Customer Service Rep
Western Outdoor Adventures LLC
05.2013 - 09.2021
IT & Maintenance Assistant
Essential Group Management
03.2009 - 09.2012
High School Diploma -
Branson High
Associate of Arts - Computer And Information Systems
Aims Community College
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