Peter Panunzi
Greenacres,FL
Summary
Skilled computer technician and tech fanatic leads to positive customer satisfaction. CompTIA A+, Security+, and Network+ certified knowledge base. Provided premier customer service for 24 years across various industry settings. Advanced troubleshooting experience using tools like event viewer. Malware prevention and removal on devices. Active Directory management experience on home labs and virtual machines.
LinkedIn - www.linkedin.com/in/peter-panunzi-8ab116204
Overview
24
24
years of professional experience
Work History
Account Manager
Southern Eagle Distributing
04.2023 - Current
- Increased client satisfaction by building strong relationships and addressing needs promptly.
- Strong Communication and Documentation
- Critical problem solving leading to data driven changes to sales growth.
- Analytical thinking leading to sales growth by helping ease customers concerns.
- Mediated & Resolved conflicts leading to positive customer interactions.
- Prioritizing tasks, phone inquiries, and stakeholder management.
Grocery Replenishment Specialist
Publix Super Markets Inc
11.2000 - 07.2023
- Provided premier customer service.
- Team leadership of fellow associates.
- DSD receiving including invoice processing.
- Inventory management for various departments leading to a reduction of shrink and audit discrepancies.
- Provided technical support and troubleshooting for users at store level for mobile devices, printers, and terminals.
Education
Bachelor of Science - Information Technology
Palm Beach State
Lake Worth, FL05-2024
Certificates
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- CompTIA Secure Infrastructure Specialist CSIS
Candidate ID: COMP001022449702
Professional Skills
Computer Set-up
- Setup, installed and configured computers for home users.
Problem-Solving
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Assessed system hardware and software which lead to informed decisions for future configurations.
Communication
- Answer phone calls, speak directly with stakeholders,
- Communicated with vendors and stakeholders of various issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Timeline
Account Manager
Southern Eagle Distributing
04.2023 - Current
Grocery Replenishment Specialist
Publix Super Markets Inc
11.2000 - 07.2023
Bachelor of Science - Information Technology
Palm Beach State
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