PETER PARPART
Engineering & Equipment Technician HIREPeterNOW@gmail.com
Meridian,ID
Summary
Devoted professional specialized in wafer semiconductor fabrication support. Proven track record in troubleshooting complex technical issues, conducting root cause analysis, and developing comprehensive documentation, including standard operating procedures. Skilled in training and onboarding new technicians, as well as providing technical support for manufacturing equipment.
Knowledgeable Engineering/Equipment Technician with robust background in technical support. Skilled in resolving complex issues efficiently and enhancing user satisfaction. Proven ability to troubleshoot and maintain systems while demonstrating strong communication and problem-solving skills.
Results-driven senior level technical professional with comprehensive understanding of user support and system maintenance. Known for effective troubleshooting and resolution of technical issues. Strong focus on team collaboration and adaptability, ensuring reliable and dynamic service. Expertise in hardware and software support, along with proactive approach to problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Engineering Support Technician
Micron Technology
01.2010 - 01.2024
- Provided expert technical support to the semiconductor fabrication of wafers. Collaborated with engineers and production team members to troubleshoot and resolve complex technical issues.
- Conducted root cause analysis for equipment failures and manually repaired systems.
- Developed documentation, including standard operating procedures and troubleshooting guides for system users.
- Trained and onboarded new technicians on equipment operation, maintenance procedures, and safety protocols.
Engineering Support Technician 1
Micron Technology
01.2004 - 01.2010
- Provided technical support for manufacturing equipment, including troubleshooting, repair, and maintenance.
- Partnered with cross-functional teams to implement process improvements.
- Conducted routine equipment audits and inspections to ensure compliance with regulations.
- Maintained accurate records of equipment performance.
Education
Associate of Science - Semiconductor Technology
Boise State University
Boise, ID01-2004
Vocational Degree - Radio And Television Broadcasting
Bailie School of Broadcast
San Francisco, CA11-1987
Skills
- MANUFACTURING EQUIPMENT SUPPORT
- AUDITING AND INSPECTION
- TRAINING AND ONBOARDING
- DOCUMENTATION AND PROCEDURE DEVELOPMENT
- Troubleshooting abilities
- Remote support
- Technical support
- Troubleshooting skills
- Repair skills
- Security protocols
- System maintenance
- User training
- Troubleshooting
- User training expertise
- Repair expertise
- Issue resolution
- Hardware repair
- Performance optimization
- Technical support background
- Active listening
- Service support
- Appointment scheduling
- Hardware diagnostics
- Customer success management
- Account management
- Information protection
- Systems analysis
- Performance testing
- Customer service
- Verbal and written communication
- Decision-making
- Product troubleshooting
- Technical issues analysis
- Product knowledge
- Technical troubleshooting
- Analytical thinking
- Hardware troubleshooting
- Complaint resolution
- Product training
- Hardware upgrades
- System diagnostics
- Issue escalation
- Staff education and training
- Technical documents comprehension
- Needs assessment
- Support scenario generation
- Incident tracking
- User guidance
- Hardware and peripherals
- Support case resolution
- Teamwork and collaboration
- Friendly and patient
- Organizational skills
- Incident management
- Call management
Certification
- [Area of certification]Maintenance Technician I, [Company Name]Tokyo Electron - 2012
Languages
English
Full Professional
Timeline
Senior Engineering Support Technician
Micron Technology
01.2010 - 01.2024
Engineering Support Technician 1
Micron Technology
01.2004 - 01.2010
Associate of Science - Semiconductor Technology
Boise State University
Vocational Degree - Radio And Television Broadcasting
Bailie School of Broadcast